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Customer Service Office

Elizabethtown, KY
April 14, 2016

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Michelle L. Prothro

270-***-**** or 321-***-****


B.S. Education- Lacrosse University.

A.A. Business Management Ashworth University.

Diploma. School Management. ICS Tech.

Diploma. Eau Gallie High School.

Work History

Office Administrator, Michael’s Auto Sales & Service. Mar 2015-Mar 2016

Maintain company web page and all social media accounts, review and submit all vehicle title and registration transfers, review and answer all correspondence and telephone messages, organize office operations, design and implement office procedures, maintain vehicle inventory and manage software feeds to advertisers, enter vehicle repairs, order parts and handle vendors.

Relocated to Kentucky. Written reference available.

Office Manager, TC Signs and Novelties. Jan 2013-Mar 2015

Controlled all inventory and ordered stock, monitored company ebay account, answered all correspondence, packed and shipped merchandise, maintained web page and social media accounts, designed filing systems and prepared spreadsheets, serviced customer accounts.

Business Closed. Reference available.

Rec Accounts Receivable, U.S. Dept. of Interior Oregon. May-Oct. 2011

Handled accounts receivable and collections, responsible for promoting recreational area, provided customers with brochures and maps, organized and filed weekly reports, monitored maintenance and safety procedures.

Seasonal employment while traveling. Reference available.

Online Education Coordinator, Brevard School District July 2009-Mar 2011

Managed students completing their tutoring online, data entry, filed daily reports, coordinated visitation with families.

Left to travel. Reference Available.

Office Administrator, His Way Christian Academy, Inc. Dec. 2006-May 2009.

Directed and coordinated early educational program, hired and trained staff, maintained student and staff records, implemented office procedures, handled inspections and maintained State regulatory requirements, accounts payable, payroll.

School Closed. Reference available

Office Manager/Director, Palm Bay Academy. May 2003-June 2006.

Supported school operations by maintaining office systems and supervising staff, managed facility and records, attended educational workshops, established professional networks, developed employee standards and maintained accounts payable, payroll.

Offered advanced position with previous organization. Reference available.

Program Director, Eau Gallie Christian Academy. August 2000-May 2003.

Managed educational program, implemented school procedures, maintained staff and student records, complied with State regulations, accounts payable, designed filing systems and supervised all clerical and educational functions.

School Closed. Reference available.

Other Experience/Awards

Florida Independent Automobile Assoc. Title Clerk Course

State of Florida School Director’s Credential 2010

National Academy of Higher Education. Certified Private School Administrator

Industry Specific Software (Wayne Reaves, ProCare)

Microsoft Office


Michael Waterman, Michael’s Auto Sales. 321-***-****

Ty Campbell, TC Signs and Novelties. 321-***-****

Gail Faqua, Gail’s River Acres. 321-***-****

Melanie Davis, His Way Christian Academy. 321-***-****

Patricia Mairena, Palm Bay Christian Academy. 321-***-****

Kelly Lett, One On One Learning. 321-***-****

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