Customer Service Manager

ERIC A. LAJOIE

*** ******* *****, *********, ** *6770~860-***-****~acucuz@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly trained paralegal/legal assistant/office manager with six years of experience managing a law firm and keeping it running smoothly. Proficient in auditing information pertaining to compliance and regulations. Enthusiastic legal professional, professional, results driven and reliable offering excellent analytical and problem solving skills. Exceptionally fluent in legal terminology, specializing in personal injury, workers comp, medical malpractice litigation and criminal law, as well as contract law preparing and filing urgent pleadings for litigation. Detail-oriented with a demonstrated commitment to excellence, ethical processing and client confidentiality. Highly motivated with experience in case management involving 60 to 75 cases at any time from intake to trial/settlement. Criminal justice professional well educated on state and federal laws, court procedures and underlying social issues that contribute to crime. Expertise in research and statistical analysis. High level of performance in relationship building, decision-making and communicating, calm under pressure and works well in fast-paced, team-based environments. As a paralegal, provided high quality documents, briefs and motions that become essential elements of winning cases. Ambitious driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and trial preparation offering a strong detail while reviewing documents and site checking. Understands the logistical complexities of trial preparation. Technologically-savvy paralegal who navigates legal software, spreadsheets and telecommunications functions with ease. Expertise in video conferencing technical support. Motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

SKILLS AND ATTRIBUTES

Strong legal/non-legal research

In-depth criminal law knowledge, knowledge of legal proceedings, briefs, motions, client

assessment, contract negotiation and review

Proven ability to develop character and skills of individuals

Proficient in MS Office (and all of its applications), Westlaw, LexisNexis, Needles

Proven administration skills through a highly involved athletics career including: budgeting and fundraising, staffing and scheduling (volunteers, coaches, officials), directing and coordinating (tournaments, fundraising events, committees), standards of integrity, public relations, and community service. I believe these skills are easily transferrable to any institution. Excellent communication skills developed through many years of interacting with the general public whether in the boardroom, through athletics, or on the job.

WORK HISTORY

Katz and Seligman – Hartford, CT- 08/2007-05/2013-Paralegal/office manager

Provided consistent and high quality support to attorneys.

Researched and drafted legal motions, briefs, discovery and correspondence involving attorney grievances, insurance defense, criminal defense and personal injury claims, medical malpractice and worker’s compensation.

Conducted detailed client intakes to trial/settlement, and entered information into company database.

Coordinated scheduling of client meetings, depositions, court appearances. Interfaced with clients, opposing counsel, insurance representatives, appraisers, surveyors, police officers, doctors.

Investigated facts and laws to determine causes of actions and to prepare cases.

Office Manager: Oversaw the daily operations of a litigation firm and reported to the managing partners. Specific responsibilities included:

Assistance with accounts payables/receivables, client fund and operating account banking.

Responsible for on-site maintenance of computer work stations, printers, office network, file storage/backup (including planning and overseeing office-wide network overhaul of Windows XP/Small Business Server 2003 to Windows 7/Small Business Server 2008 and subsequent training of office staff and attorneys in the use of new hardware/software with no interruption in operations).

Mediated employee conflicts utilizing open and honest dialogue and humor to resolve problems.

Responsible for inventory of office supplies. Responsible for training and overseeing the development of new employees and interns. Familiarity with LexisNexis, WestLaw and Needles software.

Hardwood Floorwerx, Inc - Johnstown, Colorado (10/2015)- Hardwood floor installer, carpenter

Engaged in installation, repair, sanding, and finishing of hardwood floors and other wood structures and surfaces, demolition of pre-existing flooring and wooden structures. Conscientious in the use of heavy duty construction equipment. Ability to work well in a team environment focused on completing jobs quickly and efficiently. Ability to work well without constant supervision.

COMMUNITY INVOLVEMENT

Volunteer Assistant Varsity Coach, South Windsor High School

Volunteer youth lacrosse and football coach, South Windsor, CT and Boulder, CO

Former President and Director of South Windsor Boys Lacrosse, Inc.

Former Vice President of Connecticut Valley Youth Lacrosse, Inc.

Former Member of the South Windsor Republican Town Committee

Former Member of the South Windsor Town Council Athletic Field Subcommittee

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