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Customer Service Manager

Loves Park, IL
April 13, 2016

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**** ***** **** ***** – Roscoe, IL 61073



To obtain a position that will benefit from my experience on an opportunity that requires a strong and reliable team player to help facilitate success.


An experienced and stable worker possessing skills and knowledge in many aspects of the manufacturing process including a diverse background in materials supply chain, inventory, and continuous improvements. Extensive experience in supplier development, negotiation, expediting, packaging, and pricing efforts leading to supplier cost reductions.


Microsoft Office (Excel, Word, PowerPoint, Outlook)


Oracle 11i

AS 400, Mapics, MRP/ ERP

ISO Quality Process document creation and revision updating.

Ability to prepare trial and related court documentation including researching, writing reports, copying, tracking and filing documentation.

Knowledgeable in the technical aspects of project management and legal processes.

Demonstrated exceptional customer service skills in assessing, addressing and resolving problematic issues.

A.A.S in Paralegal education and completed internship, as well as completed Management degree.


Materials- Materials Manager

Color Corporation of America- Division of Valspar-Rockford, Illinois

Valspar Corporation is one of the largest global coatings manufacturers in the world, providing coatings and coating intermediates to a wide variety of customers. Since 1806, Valspar has been dedicated to bringing customers the latest innovations, the finest quality, and the best customer service in the coatings industry.

Reporting to the Plant Manager Oversaw all aspects of Materials for production, to ensure there is enough product at the right time to ensuring customer demands are met while meeting delivery, quality, and cost objectives.

Primary production scheduler for the Rockford facility

Coordinates and communicates materials planning and schedules to satisfy internal and external demand

Overall responsibility for Rockford inventory management and accuracy

Leader of the Rockford cycle count program

Performs batch usage/yield production data entry and batch variances analysis

Works with the site Production Coordinator and receiving personal on PO receipts timeliness and accuracy

Daily/weekly reporting responsibilities on safety stock levels and schedule compliance

Coordinates paint toll manufacturing activities

Coordinates inbound international raw material deliveries and the transfer of materials between Rockford and other sites

Oversees and/or analyzes production and inventory data to establish raw material requirements for the supply chain

Facilitates meetings, negotiations, and contract developments with vendors, suppliers, and other parties to ensure effective relationships, quality services, and efficient operations.

Interprets and applies department policies and procedures and applicable laws, rules, and regulations; ensures compliance with these areas.

Assists with developing and implementing materials management policies and procedures.

Performs other duties as assigned.

Materials- Senior Buyer

Pentair’s Flow Technologies GBU-Delavan, Wisconsin 2011-2015

a leading provider of residential water pumps, irrigation and crop spray equipment, and marine and specialty pumps and accessories. Flow Technologies brands include STA-RITE, Myers, Hydromatic, Flotec, Water Ace, Berkeley, Aermotor, Simer, Hypro, FoamPro, SHURflo, Onga, Nocchi and JUNG.

Reporting to the Materials Manager. Oversaw all aspects of purchasing for production, to ensure there is enough product at the right time to ensuring customer demands are met while meeting delivery, quality, and cost objectives.

Forecasted, plan and organize the procurement of materials to meet production schedule needs/and in turn customer demand.

Work directly with suppliers to develop strong relationships, manage supplier performance and ensure expectations are met.

Work closely with Production scheduling to understand inventory needs and schedule changes.

Monitor forecast against demand and usage quantities to identify issues and trends.

Manage inventory on an ongoing and proactive basis.

Knowledge of related products is beneficial to understand the market, seasonal trends the material process flow.

Participate in product moves across facilities as needed, managing the changes in order processing and sourcing.

Participate on teams to assist in new product launches, product updates and the ramp down of expired products to minimize customer impact as well as minimizing obsolete inventory.

Ability to work and communicate internally across all levels of the organization.

Employ lean concepts and techniques

Design and implement short term and long term business strategy plans that meet / exceed business inventory levels and supplier delivery performance targets Designing and implementing process improvements targeted at improved productivity, quality, safety, value engineering, cost and efficiency of operations.

Performs other related duties as assigned.


Manufacturer of Hydraulic Pumps, Motors & Systems

Haldex Corporation had $5 Billion in Corporate Sales 2009

Materials - Buyer 2005-2011

Report directly for VP global Supply Chain - Hydraulic division. Oversee, Facilitate, and execute the activities of managing supplier relationships, while also being an integral part of the material flow improvement team for two facilities in Rockford and one facility in North Carolina. Projects include Supplier RF/ Bar Coding requirements, returnable container projects with suppliers for cost savings as well as environmental benefits, ISO Quality Process & Work instruction updates plus re-writes, Excess and Obsolete Inventory budget and depletion of identified components, new supplier development and ramp up, new product development including RFQ's, and many other projects concurrent with Engineering, IT, and Operations.

Worked with limited supervision under the Materials Manager & VP Global Supply Chain

Communicate schedule change to Operations, as required.

Analyze and act on daily MRP recommendations, as well as proactive in parameter upkeep.

Issue Purchase Orders, Amendments, and Work Orders.

Adjusted schedule to match the dynamics of the business conditions.

Schedule shipments of purchased goods.

Review releases and deferments staying within guidelines established by management.

Responsible for inventory management of assigned items.

Operations - Assembler & Tester 1993 – 2005

Resourcefully provided a supportive training environment to all new hires while training them in testing standards and procedures.

Participated in a customer satisfaction and application feasibility project by touring customer facilities to study usage of Haldex products.

Provided testing on over 10,000 hydraulic pumps used for heavy-duty machinery.

Recognized for perfect attendance while working and going to school.


Bachelor of Arts in Management and Leadership, Judson College, Dean’s List, 2005.

Associate of Applied Science in Paralegal, Rockford Business College, 2003.

Certifications in Microsoft Office and Computer Numerical Control

Board Member of National Association of Purchasing Managers 2005-2008

Big Brothers Big Sisters of the Rock River Valley 2006-2009

Food Server –Rockford Rescue Mission 2012-Present

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