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IT Manager

Location:
New Hope, AL, 35760
Posted:
April 13, 2016

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Resume:

Greg DeMott

*** ******* ***** **. *****, AL Cellular 251-***-**** acucmf@r.postjobfree.com

Professional Summary:

Goal oriented and collaborative IT professional with over 23 years of experience applying hardware and software design, installation, administration and configuration to support growing businesses.

Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions and execute technical solutions that streamline and improve operating inefficiencies.

Proficient in communicating with both technical and non-technical audiences.

Develops system documentation and creates policies to meet the needs of dynamic and changing environments.

Technical Skills:

NOC Administration

Active Directory for over 800 Domains

Network Management for over 800 domains

Productivity Improvement

Project Managementhttp://career-advice.monster.com/resumes-cover-letters/Resume-Samples/sample-resume-systems-administrator-experienced/article.aspx

Research and Development

System Engineer

PBX and VOIP phone systems

MS Exchange 2007 and 2010 Administration

Systems Administration

Level I, II, III and IV Troubleshooting

Hot Site Organization

Hardware Engineer

Virtual Sever Management

Terminal Services

SQL Administration

User Management

NOS Patches &

Updates

Training & Mentoring

Disaster Recovery

Customer Support

Backup Solutions

E-Mail Hosting

SOP and ISO compliance

Service Level Agreements

ITIL and Best Practices

Certification and Education:

Bachelor of Science in Information Technology – University of Phoenix – To be completed August 2017

Security Clearance - (Secret/NAC) - Received 2006

MCSA - Microsoft Certified System Administrator Windows 2008, (In process with only two tests left for completion). To be completed by June 2017

CCNA – To be completed October 2017

MCP- Microsoft Certified Professional, Windows 2000 Professional, Certified (2002)

A+ - CompTIA, Certified (2003)

Server+ - CompTIA, Certified (2004)

Competencies:

Server OS: Windows Server 2012, Windows Server 2008, Windows Small Business Server 2011, Windows Server 2003, 2000 Server, NT 4.0 Server, VMware, Red Hat Linux and IBM I Series

Desktop OS: Windows 8.1, Windows 7, Windows Vista,, Windows XP, Red Hat Linux, SUSE Windows 2000 Professional, NT Workstation, Windows 98, Windows 95, Windows 3.11 OS/2 and MS DOS

Databases: Access, SQL2008R2, Oracle, Form Flow, CUBASE and Quicken

ERP Systems: Vantage, Great Plains and Viewpoint

Email: Microsoft Exchange 2010 and 2007 and MDAEMON (POP3) and Mach Panel

Internet: ISDN, Cable, DSL, T1, Dial-Up and Fiber

Antivirus: Trend Micro, Symantec, Vipre and McAfee

Networking: DHCP, DNS, WINS, RAS, VPN, Routers, Wireless, Switches and Hubs (Cisco, Juniper and others) Firewalls (Barracuda, Cyber guard, Sonic Wall, Cisco PIX, Check Point)

Helpdesk Crystal Reports, Autotask, OneOrZero, Liberium and Spice Works

Remote: iDrac, PCAnywhere, LogMeIn, VNC, Labtech, Remotely Anywhere, Web-Ex and Team Viewer

IDS / IPS: Thruk, Snort, Kismet and others

Backup: VERITAS Backup, CA and eFolder

Imaging: Symantec Ghost, Altiris and Acronis

Software: Microsoft Office (versions 365, 2013, 2010, 2007, 2003, 2000, XP, 9x), Visio, Acronis, PowerShell, SharePoint, Groove, folder and document software and other various networking tools

Professional Experience:

Gulf Coast Shipyard Group, Gulfport, MS

Network Administrator February 2015 - Present

Key Contributions:

Contained a massive virus in first week of employment

Developed a plan for securing network

Found and repaired deficiencies in corporate virus protection

Isolated website/server defect preventing major website outages

Prevented major server crashes by locating and repairing system weaknesses

Network management for security enhancement and performance requirements

Manage and support networks, PCs and users at multiple locations

CU*SOUTH, Fairhope, AL

IT Specialist, CSO May 2014 – September 2014

Key Contributions:

Discovered major security breach and orchestrated closure of breach of IBM I Series Mainframe

Customers report that I am both an IT expert and trustworthy

Saved company contracts and clients

Developed (2) CEO accepted proposals for growth of company during first week of employment

Documented as a “self-starter”

Recognized for the development of “post-mortems” used for preventing future IT issues within entire company

Recognized for abilities to perform job accurately and highly effectively

Business Information Systems Robertsdale, AL

Level III Administrator November 2012 – May 2013

Key Contributions:

Project leadership over Exchange migrations, configurations and administration

Router, networking, Active Directory, Exchange and domain management for over 800 different clients

TekSystems, Pensacola, FL

Technical Specialist Lead August 2012 – November 2012

Key Contributions:

Strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.

Arrowsight Incorporated, Huntsville, Alabama

NOC Technical Support Specialist June 2007 – August 2012

Key Contributions:

Managing the IT department at the NOC (Network Operations Center) in Huntsville where I was responsible for Network Administration, Technical Sales Support, Remote Administration, Infrastructure Support, Installation Support, Backup Administration, Disaster Recovery, Public Relations, Tier Level 1-4 support, Cellular Support, Printers, Scanners and Firewalls

Designed and implemented Hot Sites to avoid production downtime (After the recent tornado and power outage in North Alabama)

Advancing through increasingly responsible roles

Replaced and configured major manufacturer’s vulnerable network with robust security through joint architecture of network and firewall integration.

Spearheaded a major improvement over old ISP that catapulted productivity of production, remote sales and installation teams.

Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize file/print sharing and domain control performance.

Directed the implementation and performance tuning of Windows 2003 Server environment for global operations.

Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple sites for national manufacturing chains.

SAIC, Huntsville, Alabama

ADP Specialist August 2004 – June 2007

Key Contributions:

Successfully resolved desktop, laptop, software, and networking issues with over 600 users supported and supporting overseas operations in Iraq with VPNs.

Setup and installed, troubleshooting VPN connectivity, VOIP connectivity, troubleshooting connectivity issues remotely, installing software and hardware, Maintaining Federal Security regulations, MAC layer security implementation.

Spartan Computer Services, Greer, North Carolina,

Field Specialist II October 2002 – July 2004

Key Contributions:

Achieved contract delivery goal of 100% LOB SLA (line of business service level agreement) compliance for region (MS, AL and TN)

Successfully resolved over 1200 desktop, laptop, software and networking issues

Desktop, laptop, software and network troubleshooting for Level I, II, III

Promoted to “20/20 contact” Level IV

Maintaining Dell, IBM Servers, POS systems, IBM’s, IBM 4695s, UDM 1& 2s, and Paradigm systems

GBD Concepts, Grant, Alabama,

Computer Specialist April 1998 – October 2002

Key Contributions:

Quick resolution problems with desktop, laptop, software and network troubleshooting.

Recognized by management and clients for responsive support and commitment to quality

Safety Plus, Inc., Huntsville, Alabama,

Partner/Manager October 1996 – March 1998

Key Contributions:

Successfully developed, trained and managed sales staff, ensuring sales growth and client satisfaction

D&D Automation, Huntsville, Alabama,

PC Technician June 1993 – September 2000

Key Contributions:

Consistently commended for exceptional technical/customer service

Quick resolution with desktop, laptop, software and network troubleshooting



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