Goal oriented and collaborative IT professional with over 23 years of experience applying hardware and software design, installation, administration and configuration to support growing businesses.
Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions and execute technical solutions that streamline and improve operating inefficiencies.
Proficient in communicating with both technical and non-technical audiences.
Develops system documentation and creates policies to meet the needs of dynamic and changing environments.
Active Directory for over 800 Domains
Network Management for over 800 domains
Research and Development
PBX and VOIP phone systems
MS Exchange 2007 and 2010 Administration
Level I, II, III and IV Troubleshooting
Hot Site Organization
Virtual Sever Management
NOS Patches &
Training & Mentoring
SOP and ISO compliance
Service Level Agreements
ITIL and Best Practices
Certification and Education:
Bachelor of Science in Information Technology – University of Phoenix – To be completed August 2017
Security Clearance - (Secret/NAC) - Received 2006
MCSA - Microsoft Certified System Administrator Windows 2008, (In process with only two tests left for completion). To be completed by June 2017
CCNA – To be completed October 2017
MCP- Microsoft Certified Professional, Windows 2000 Professional, Certified (2002)
A+ - CompTIA, Certified (2003)
Server+ - CompTIA, Certified (2004)
Server OS: Windows Server 2012, Windows Server 2008, Windows Small Business Server 2011, Windows Server 2003, 2000 Server, NT 4.0 Server, VMware, Red Hat Linux and IBM I Series
Desktop OS: Windows 8.1, Windows 7, Windows Vista,, Windows XP, Red Hat Linux, SUSE Windows 2000 Professional, NT Workstation, Windows 98, Windows 95, Windows 3.11 OS/2 and MS DOS
Databases: Access, SQL2008R2, Oracle, Form Flow, CUBASE and Quicken
ERP Systems: Vantage, Great Plains and Viewpoint
Email: Microsoft Exchange 2010 and 2007 and MDAEMON (POP3) and Mach Panel
Internet: ISDN, Cable, DSL, T1, Dial-Up and Fiber
Antivirus: Trend Micro, Symantec, Vipre and McAfee
Networking: DHCP, DNS, WINS, RAS, VPN, Routers, Wireless, Switches and Hubs (Cisco, Juniper and others) Firewalls (Barracuda, Cyber guard, Sonic Wall, Cisco PIX, Check Point)
Helpdesk Crystal Reports, Autotask, OneOrZero, Liberium and Spice Works
Remote: iDrac, PCAnywhere, LogMeIn, VNC, Labtech, Remotely Anywhere, Web-Ex and Team Viewer
IDS / IPS: Thruk, Snort, Kismet and others
Backup: VERITAS Backup, CA and eFolder
Imaging: Symantec Ghost, Altiris and Acronis
Software: Microsoft Office (versions 365, 2013, 2010, 2007, 2003, 2000, XP, 9x), Visio, Acronis, PowerShell, SharePoint, Groove, folder and document software and other various networking tools
Gulf Coast Shipyard Group, Gulfport, MS
Network Administrator February 2015 - Present
Contained a massive virus in first week of employment
Developed a plan for securing network
Found and repaired deficiencies in corporate virus protection
Isolated website/server defect preventing major website outages
Prevented major server crashes by locating and repairing system weaknesses
Network management for security enhancement and performance requirements
Manage and support networks, PCs and users at multiple locations
CU*SOUTH, Fairhope, AL
IT Specialist, CSO May 2014 – September 2014
Discovered major security breach and orchestrated closure of breach of IBM I Series Mainframe
Customers report that I am both an IT expert and trustworthy
Saved company contracts and clients
Developed (2) CEO accepted proposals for growth of company during first week of employment
Documented as a “self-starter”
Recognized for the development of “post-mortems” used for preventing future IT issues within entire company
Recognized for abilities to perform job accurately and highly effectively
Business Information Systems Robertsdale, AL
Level III Administrator November 2012 – May 2013
Project leadership over Exchange migrations, configurations and administration
Router, networking, Active Directory, Exchange and domain management for over 800 different clients
TekSystems, Pensacola, FL
Technical Specialist Lead August 2012 – November 2012
Strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.
Arrowsight Incorporated, Huntsville, Alabama
NOC Technical Support Specialist June 2007 – August 2012
Managing the IT department at the NOC (Network Operations Center) in Huntsville where I was responsible for Network Administration, Technical Sales Support, Remote Administration, Infrastructure Support, Installation Support, Backup Administration, Disaster Recovery, Public Relations, Tier Level 1-4 support, Cellular Support, Printers, Scanners and Firewalls
Designed and implemented Hot Sites to avoid production downtime (After the recent tornado and power outage in North Alabama)
Advancing through increasingly responsible roles
Replaced and configured major manufacturer’s vulnerable network with robust security through joint architecture of network and firewall integration.
Spearheaded a major improvement over old ISP that catapulted productivity of production, remote sales and installation teams.
Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize file/print sharing and domain control performance.
Directed the implementation and performance tuning of Windows 2003 Server environment for global operations.
Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple sites for national manufacturing chains.
SAIC, Huntsville, Alabama
ADP Specialist August 2004 – June 2007
Successfully resolved desktop, laptop, software, and networking issues with over 600 users supported and supporting overseas operations in Iraq with VPNs.
Setup and installed, troubleshooting VPN connectivity, VOIP connectivity, troubleshooting connectivity issues remotely, installing software and hardware, Maintaining Federal Security regulations, MAC layer security implementation.
Spartan Computer Services, Greer, North Carolina,
Field Specialist II October 2002 – July 2004
Achieved contract delivery goal of 100% LOB SLA (line of business service level agreement) compliance for region (MS, AL and TN)
Successfully resolved over 1200 desktop, laptop, software and networking issues
Desktop, laptop, software and network troubleshooting for Level I, II, III
Promoted to “20/20 contact” Level IV
Maintaining Dell, IBM Servers, POS systems, IBM’s, IBM 4695s, UDM 1& 2s, and Paradigm systems
GBD Concepts, Grant, Alabama,
Computer Specialist April 1998 – October 2002
Quick resolution problems with desktop, laptop, software and network troubleshooting.
Recognized by management and clients for responsive support and commitment to quality
Safety Plus, Inc., Huntsville, Alabama,
Partner/Manager October 1996 – March 1998
Successfully developed, trained and managed sales staff, ensuring sales growth and client satisfaction
D&D Automation, Huntsville, Alabama,
PC Technician June 1993 – September 2000
Consistently commended for exceptional technical/customer service
Quick resolution with desktop, laptop, software and network troubleshooting