Vanessa L Gaines Houston, TX * ************ *acucm6@r.postjobfree.com
EDUCATION
WALDEN UNIVERSITY
Bachelor of Science Accounting- 2014
SUMMARY OF QUALIFICATIONS
Eight years working in the Payroll/Timekeeping
Thirteen years working in the Insurance Claims industry
Twenty plus years in providing A1 customer service and support to meet the needs of employees and managements
Facilitator and Trainer
Perform effectively despite sudden deadlines and changing priorities
Competent and reliable professional, committed to top quality work
Hard worker, quick learner, and ability to assume responsibility
Proficient in Microsoft Office 2013 (Word, Excel, Outlook, PowerPoint)
Working knowledge of: PeopleSoft Payroll, Payrollmation, ReportXpress (API) Electronic Payroll System, One staff-Scheduling System, Sage Peachtree, SharePoint (HBS) Electronic Payroll System, Lawson/Smart Office, Ecco Time.
PROFESSIONAL EXPERIENCE
Kinder Morgan- Houston, TX June 2015 – November 2015
Payroll Specialist I
Run and confirm payroll output is successful
Monitor mailbox and assist internal and external customers
Review and reconcile timesheets for discrepancies and complete payroll adjustments.
Set up delegates (alternate/backup) in timekeeping so that timekeeping functions can be performed even when the primary approver is absent
Review report to ensure employee is being set up on correct time clock/add Time Clock Supervisors in Admin Module
Update alternates pay rates for union employees in Admin Module
Run report to identify any changes that may cause an employee to fall out of the Timekeeping System with V-Look Up
Update schedules changes in HBS and Lawson Smart Office
Add/Update accounting strings and descriptions in timekeeping system to enable employees to charge hours to correct department
Run audit report to ensure manager/employee is using pay codes correctly and not excessively (PTO, EIB, etc.)
Work with IS to resolve timekeeping system issues
Review report to determine if employee qualifies to be manually added to the timekeeping system
TEXAS CHILDREN’S HOSPITAL- Houston, TX September 2007 – May 2015 Staffing Attendance Assistant/Timekeeper
Process payroll deductions for United Way and gift shop
Compute and retro cell phone and home phone request
Process W-4
Create additional pays
Process recurring earnings
Function as a liaison/Timekeeper for over 9000 employees
Work directly with employees to review and resolve any payroll issues or discrepancies
Objectively review and respond to questionable practices to reconcile employee’s time card issues communicating results to leadership
Verify/validate staff hours worked, process and post payroll adjustment onto designated employee records to avoid hardship to employee
Data entry electronic payroll system
Facilitate New Employee Company Orientation Procedures
Provide training to all level of staff on the electronic payroll system and company policies and procedures
Provide one-on-one training with executives on how to use the timekeeping system
Conduct operational review of clinical cost center to Level of Authority Rosters
SharePoint Team Site Owner
Monitor mailbox and assist internal and external customers
Run bi-weekly reports
Volunteer/coordinator, BP MS150 Bike Ride
Allied Health Services – Houston, TX June 2006 – September 2007
Staffing Coordinator
Maintain a database for over 400 nurses and manage and staff per diem contract nurses with various prominent hospitals, clinics, and surgery centers
Verify Nurse License with the Texas Board of Nursing and CPR certification
Perform drug screens and background checks
Ensure contract staff adhere to facility and staff policies and department guidelines
Process applications and paperwork, check for full completeness and accuracy.
Solicit facilities for agency contracts
Collaborate and handle performance issues with facilities when performance issues arise.
Harris County Sheriff Department – Houston, TX April 2006 - June 2006
Communication Officer -911 Operator/Dispatcher/Central
Receive and respond to a variety of 911 emergency and non-emergency calls and complaints for assistance and information
Provided dispatch and communication support services for police, fire, ambulance, related services
Ask vital questions to interpret, analyze, and anticipate the caller’s situation as to resolve problems and provide information to dispatch emergency services and provide pre-arrival instructions for emergency medical calls
Handle request made by law enforcement officers / Operated a multi-line telephone console system
Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purpose
Monitor and operate a radio console and computer equipment (central equipment, radio logs, cad terminals, monitors, telephone, and county hook)
Bayshore Medical Center – Pasadena, TX December 2003 - September 2005
Staffing Coordinator
Consult with nursing department staff and supervisors concerning the staffing/scheduling needs to reduce/eliminate problems and ensure each department is properly staffed to meet business needs
Process schedules and maintain agency payroll records
Input of daily agency invoices and prepare statistical reports
Input new user access in Ansos Onestaff (Timekeeping System)
Assist directors with payroll
Clear Lake Medical Center – Webster, TX September 2003 – December 2003
Staffing Assistant
Consult with nursing department staff and supervisors concerning the staffing/scheduling needs to reduce/eliminate problems and ensure each department is properly staffed to meet business needs
Monitor surgery board for add-on or cancellations in order to staff units appropriately
Process schedules and maintain agency payroll records
Secure and retrieve patient valuables in hospital safe
Retrieve medical records and EKG
Retrieve supplies from central supply
Transport expired patients to morgue
ILLINOIS MENTOR- Peoria, IL April 2001 – August 2003
Administrative Assistant
Manage front office operations
Welcome guests and decide whether they should be given right of entry to meet specific individuals
Handle and screen telephone calls, routine mail and reallocate as required
Oversee office’s filing and record management needs
Purchased/Order office supplies and equipment and organize
Coordinate conference calls, meetings, and presentations
ALLSTATE INSURANCE COMPANY- Peoria, IL November 1987 – March 2001
Senior Staff Claim Associate
Process accident claims and process claim payments, audit and verify check payments
Generated reports related to accident claims and towing bills
Timekeeping / Supervised temporary help
Mastered CPT/ICD9 coding
Performs clerical duties, including data entry, filing paper documents
Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
Receives, screens and routes incoming telephone calls and other electronic correspondence
Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Track and process annual fixed asset inventory
COMMUNITY SERVICES
Minority Aids Awareness Council 2001 – 2003
Community Service Coordinator
House of Prayer Christian Fellowship Church 2015 – Present
Children’s Coordinator