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Customer Service Data Entry

Houston, TX
April 13, 2016

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Vanessa L Gaines Houston, TX * ************ *



Bachelor of Science Accounting- 2014


Eight years working in the Payroll/Timekeeping

Thirteen years working in the Insurance Claims industry

Twenty plus years in providing A1 customer service and support to meet the needs of employees and managements

Facilitator and Trainer

Perform effectively despite sudden deadlines and changing priorities

Competent and reliable professional, committed to top quality work

Hard worker, quick learner, and ability to assume responsibility

Proficient in Microsoft Office 2013 (Word, Excel, Outlook, PowerPoint)

Working knowledge of: PeopleSoft Payroll, Payrollmation, ReportXpress (API) Electronic Payroll System, One staff-Scheduling System, Sage Peachtree, SharePoint (HBS) Electronic Payroll System, Lawson/Smart Office, Ecco Time.


Kinder Morgan- Houston, TX June 2015 – November 2015

Payroll Specialist I

Run and confirm payroll output is successful

Monitor mailbox and assist internal and external customers

Review and reconcile timesheets for discrepancies and complete payroll adjustments.

Set up delegates (alternate/backup) in timekeeping so that timekeeping functions can be performed even when the primary approver is absent

Review report to ensure employee is being set up on correct time clock/add Time Clock Supervisors in Admin Module

Update alternates pay rates for union employees in Admin Module

Run report to identify any changes that may cause an employee to fall out of the Timekeeping System with V-Look Up

Update schedules changes in HBS and Lawson Smart Office

Add/Update accounting strings and descriptions in timekeeping system to enable employees to charge hours to correct department

Run audit report to ensure manager/employee is using pay codes correctly and not excessively (PTO, EIB, etc.)

Work with IS to resolve timekeeping system issues

Review report to determine if employee qualifies to be manually added to the timekeeping system

TEXAS CHILDREN’S HOSPITAL- Houston, TX September 2007 – May 2015 Staffing Attendance Assistant/Timekeeper

Process payroll deductions for United Way and gift shop

Compute and retro cell phone and home phone request

Process W-4

Create additional pays

Process recurring earnings

Function as a liaison/Timekeeper for over 9000 employees

Work directly with employees to review and resolve any payroll issues or discrepancies

Objectively review and respond to questionable practices to reconcile employee’s time card issues communicating results to leadership

Verify/validate staff hours worked, process and post payroll adjustment onto designated employee records to avoid hardship to employee

Data entry electronic payroll system

Facilitate New Employee Company Orientation Procedures

Provide training to all level of staff on the electronic payroll system and company policies and procedures

Provide one-on-one training with executives on how to use the timekeeping system

Conduct operational review of clinical cost center to Level of Authority Rosters

SharePoint Team Site Owner

Monitor mailbox and assist internal and external customers

Run bi-weekly reports

Volunteer/coordinator, BP MS150 Bike Ride

Allied Health Services – Houston, TX June 2006 – September 2007

Staffing Coordinator

Maintain a database for over 400 nurses and manage and staff per diem contract nurses with various prominent hospitals, clinics, and surgery centers

Verify Nurse License with the Texas Board of Nursing and CPR certification

Perform drug screens and background checks

Ensure contract staff adhere to facility and staff policies and department guidelines

Process applications and paperwork, check for full completeness and accuracy.

Solicit facilities for agency contracts

Collaborate and handle performance issues with facilities when performance issues arise.

Harris County Sheriff Department – Houston, TX April 2006 - June 2006

Communication Officer -911 Operator/Dispatcher/Central

Receive and respond to a variety of 911 emergency and non-emergency calls and complaints for assistance and information

Provided dispatch and communication support services for police, fire, ambulance, related services

Ask vital questions to interpret, analyze, and anticipate the caller’s situation as to resolve problems and provide information to dispatch emergency services and provide pre-arrival instructions for emergency medical calls

Handle request made by law enforcement officers / Operated a multi-line telephone console system

Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purpose

Monitor and operate a radio console and computer equipment (central equipment, radio logs, cad terminals, monitors, telephone, and county hook)

Bayshore Medical Center – Pasadena, TX December 2003 - September 2005

Staffing Coordinator

Consult with nursing department staff and supervisors concerning the staffing/scheduling needs to reduce/eliminate problems and ensure each department is properly staffed to meet business needs

Process schedules and maintain agency payroll records

Input of daily agency invoices and prepare statistical reports

Input new user access in Ansos Onestaff (Timekeeping System)

Assist directors with payroll

Clear Lake Medical Center – Webster, TX September 2003 – December 2003

Staffing Assistant

Consult with nursing department staff and supervisors concerning the staffing/scheduling needs to reduce/eliminate problems and ensure each department is properly staffed to meet business needs

Monitor surgery board for add-on or cancellations in order to staff units appropriately

Process schedules and maintain agency payroll records

Secure and retrieve patient valuables in hospital safe

Retrieve medical records and EKG

Retrieve supplies from central supply

Transport expired patients to morgue

ILLINOIS MENTOR- Peoria, IL April 2001 – August 2003

Administrative Assistant

Manage front office operations

Welcome guests and decide whether they should be given right of entry to meet specific individuals

Handle and screen telephone calls, routine mail and reallocate as required

Oversee office’s filing and record management needs

Purchased/Order office supplies and equipment and organize

Coordinate conference calls, meetings, and presentations

ALLSTATE INSURANCE COMPANY- Peoria, IL November 1987 – March 2001

Senior Staff Claim Associate

Process accident claims and process claim payments, audit and verify check payments

Generated reports related to accident claims and towing bills

Timekeeping / Supervised temporary help

Mastered CPT/ICD9 coding

Performs clerical duties, including data entry, filing paper documents

Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed

Receives, screens and routes incoming telephone calls and other electronic correspondence

Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

Track and process annual fixed asset inventory


Minority Aids Awareness Council 2001 – 2003

Community Service Coordinator

House of Prayer Christian Fellowship Church 2015 – Present

Children’s Coordinator

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