Infrastructure Manager

Sandro Zanon

Westlake Village, CA ***** Email: ******@******.***

Cell: 818-***-**** www.linkedin.com/in/sandro-zanon Successful technical IT professional who knows how to use Information Technology to drive business performance. Specialized in creating strategic IT visions and pioneering innovative business partnerships that are designed to increase business value. Adept at identifying and applying key technologies to meet business needs. Highly skilled in leading strategic initiatives in web and mobile applications, systems consolidation and revitalization, and migrations to cloud-based environments. EXPERIENCE

Sr. Infrastructure Manager 2003 – 2015

Pacific Compensation Insurance Company, Westlake Village, CA Managed all aspects of the IT infrastructure supporting growth to $160+ million in revenue, 100+ physical and virtual servers in multiple datacenters. Ensured the proper lifecycle of all IT systems from budgeting, product selection, contract management, purchasing, project management, change management, deployment, security, operation, maintenance, and support.

• Reduced annual IT Infrastructure spend from $5M to $4.2M while holding essential service levels constant to achieve key business objectives.

• Worked with the management team to evaluate and justify the deployment of applications to local, cloud or SaaS environments by analyzing requirements, availability, disaster recovery, and support options.

• Achieved 99.9% virus and malware prevention by implementing industry leading Cyber Security strategies.

• Retooled the IT staff from “order taker” role to business technology leadership by instituting team building sessions with business and IT staff members.

• Implemented and tested multiple disaster recovery and business continuity plans addressing various scenarios with access to needed resources from any platform anytime from anywhere.

• Ensured 100% Sarbanes-Oxley and audit compliance year after year by implementing an enterprise grade operation.

• Built and managed a fully redundant network consisting of multiple remote outsourced datacenters and partners utilizing Cisco, Barracuda and SonicWall equipment.

• Implemented a secure work-from-home environment by utilizing the capabilities of Microsoft Remote Desktop Services, VoIP telephones, and thin clients.

• Ensured IT continuity by managing the Development team, Business Systems Analysts, QA, and technical writers in the absence of the CIO and/or the Development manager. Sandro Zanon

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Manager of PC/LAN Design 1995 – 2003

Fremont Compensation Insurance Group, Glendale, CA Hired to oversee the desktop support and infrastructure as part of rebuilding the previously outsourced IT department. During my tenure, the company expanded from a California only company to one of the largest national workers’ compensation companies consisting of 47 offices and 2,600+ employees.

• Supported the company growth by evaluating, maintaining, and supporting the companywide implementation of Microsoft Windows servers and desktops

• Defined and maintained the corporate desktop standard for the entire organization, directly supporting six local and remote locations and indirectly supporting forty-one regional offices utilizing Microsoft operating systems and tools.

• Reduced support time from days/hours to minutes by developing a knowledge base used by the regional desktop support teams, consisting of company standard application’s installation, configuration, and troubleshooting.

• Hired all desktop support analysts and participated in the interview process and final decision for hiring the desktop support analysts of the regional offices.

• Served as liaison between EDS (Outsourced company left to maintain the legacy systems) and Fremont Comp. for PC and legacy systems communication, standards, and changes.

• Implemented a secure ISDN dial-in infrastructure for executive and IT staff in need of higher bandwidth to connect to corporate resources from home for remote access and application support.

SKILLS & COMPETENCES

• Infrastructure Design • Project Management • Team Integration • Security

• Datacenter • LAN/WAN Design • Business Partner • Migration

• SaaS/ASP • Global Technology • Strategic Business • Vendor Management

• Budget Forecast • People Management • BCP/DR • Cloud

• Client Services • Operations • Hosting • Web Applications

• Service Desk • ITIL • Partners • SDLC

• Apple • Salesforce.com • Barracuda • VMware

MEMBER/VOLUNTEER

NaviSite (A Spectrum Enterprise Company) - Customer Advisory Board (CAB) Member City of Westlake Village, CA - Volunteered as advisor for the city's strategic planning in technology EDUCATION

Executive Leadership & Management Certification, University of Notre Dame Microcomputer Engineering and IS Management Courses, UCLA

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