Sherhea Randell

**** * ** **, *********, FL *****

305-***-****

acucjy@r.postjobfree.com

Customer Service

Customer Service….Communication….Team Player

OBJECTIVE: Seeking an opportunity as a Retail Sales Associate utilizing stellar problem solving skills and excellence in delivering customer services in order to ensure recurring business for the store.

KEY QUALIFICATIONS:

• 2+ years’ extensive experience in the retail environment

• Highly skilled in achieving store sales goals in a team-selling environment

• In depth knowledge of building exceptional customer experiences through engagement, attitude and service

• Proficient in performing daily departmental maintenance tasks SPECIAL SKILLS:

• Demonstrated ability to keep track of repeated customers, their likes and dislikes and their contact information

• Proven ability to anticipate customer responses

• High level of literacy in reading, writing, math and technology

• Managing and organizing business documentations. PROFESSIONAL EXPERIENCE:

1

Volunteer Work: Pantry - Davie, FL Feb 2010- Jan 2011

Managed paper work and data Sheets

data entry

providing carry out service for clients

stocking shelves

Teleporformance/Customer Service: iQor- Pembroke pines, Fl Sept 2015 - 10/2015

Ability to resolve the customer’s problem with first call resolution

Deliver award winning customer service

Sales and sales negotiation

Data entry and document systems per customer requirements

Multi-tasking speaking with customers with data entry Crew Member: Little Caesars - Hollywood, FL Sept 2014 - sept 2015

• Handled inventory and stocks

• Reviewed merchandize movement

• Inspected merchandize for quality and quantity

• Enter transactions in the cash register and provide customers with the total bill

• Managing daily cash accounts

• Maintain knowledge of store inventory and sales activities Event Staff: Dolphin Stadium – Miami, FL Nov 2012 – sept 2014

• Assisted customers with product selection and queries 2

• Investigated and resolved customer complaints

• Set up merchandize displays

• Operated cash register as and when necessary

• Managed shelf stocking and pricing activities

Sales Associate: Winn dixie - Ives Dairy, FL Dec 2014 - Feb 2015

• Greet customers as they arrive at the store and provide them with information about products and/or services

• Respond to customers’ complaints and resolve their issues

• Take payment in exchange of items sold

• Assist in stocking shelves, rotating merchandise and marking prices

• Ensure maintenance of check out areas

• Resolve customer complaints in a proactive manners Sales Associate: Kohl's - Sherdian, FL Nov 2015 - Present

Maintains fitting rooms, sales floor, and work areas according to Company best practices.

Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.

Arranges merchandise on fixtures and maintains non-promotional signs on the sales floor according to Company standards. Resolves ad issues as needed by changing signs to reflect current sale price.

Identifies and communicates merchandising and sales floor operational opportunities to Supervisor, Area Supervisor or E3.

Maintaining stores credict goals for company expectations and practices. EDUCATION:

South Broward High School, Hollywood, FL

3

High School Diploma – 2013

Broward College South Campus Pembroke pines, FL Major- Biomedical Scientist 2015 -present

4

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