Sales Customer Service

Collections Supervisor, Bilingual Manager, Compass Bank, 2003-2007

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advise customers of necessary actions and strategies for debt repayment.

Persuade customers to pay amounts due on credit accounts, damage claims, or non- Profile

Experienced Manager with over 20 years of experience in the retail, sales and financial industries. Managed, trained, coached, counseled, employees in their area of concentration to achieve company goals. Comprehensive management, knowledge, and hands on experience in managing sales force, bank staff, and retail associates. Planned, directed, reported and monitored multiple key performance indicators as directed by corporate office.

Skills Summary

English and Spanish Bilingual

Persuasive and Customer Oriented professional

Strong written and oral communications skills

Sound judgment and decision making abilities

Exceptional coaching and mentoring skills

Professional Experience

Sales Leader, Gymboree, 2013- Present

Direct and supervise three employees engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Instruct staff on how to handle difficult and complicated sales.

Train and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan budgets and authorize payments and merchandise returns.

Customer Service Representative for software, Teletech, 2011

Answer user inquiries regarding computer software or hardware operation to resolve problems

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Senior Branch Account Executive, Citi Financial, 2007-2011

Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

Meet with applicants to obtain information for loan applications and to answer questions about the process.

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

Review loan agreements to ensure that they are complete and accurate according to policy.

Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

Handle customer complaints and take appropriate action to resolve them.

Stay abreast of new types of loans and other financial services and products to better meet customers' needs.

Review and update credit and loan files.

Submit applications to credit analysts for verification and recommendation.

payable checks, or to return merchandise.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Answer customer questions regarding problems with their accounts.

Record information about financial status of customers and status of collection efforts.

Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Bank Teller, Regions Bank, 2014-2016

Process customer transactions such as cash checks, money orders, and deposit into customer accounts.

Balanced cash and Vault

Open and closing procedures

Researching customers’ account information and providing answers to any questions

Education

Associates Degree in Computer Programming, August 1995, Ramirez College of Business and Technology

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