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Customer Service Manager

April 13, 2016

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Tammy Lynn Williams

**** ******** ****

Dayton, Texas 77535



*14 years of outstanding professional customer service experience; accounting and collection duties;

*Self motivated and enthusiastic about developing good relations with clients;

*Effective working alone or as a team member;

*Professional appearance and presentation; and

* Outgoing personality, great initiative, ability to adapt well to change and eager to learn new tasks.

*quick books, vantage, ms excel, ms word, adobe, ms outlook, some ms power point WORK HISTORY:

2006 – March 30, 2008

Accounts Receivable Manager

National Signs, Ltd., Houston, Texas

Responsibilities: Billing out all contract jobs when jobs are completed; Creating sales orders for all customers; maintain and review all customers’ files and contracts; collection calls; create deposit invoices; prepare all deposit spreadsheets; prepare end-of-month job costing sheet; prepare back-log reports and production reports for meetings; handle salesmen’s commissions; send lien releases to appropriate parties; send W-9 forms to customers; communication with salesmen regarding accounts.

2004 - 2006

Chief Accounting Assistant

TXN Logistics, Houston, Texas

Responsibilities: Heavy accounts receivables and payables; bank funding and posting payments; heavy collections and reconciling accounts; daily customer service via telephone and/or email; maintained customer files; scanned documents and prepared spreadsheets


Financial Coordinator

Pumpco, Inc., Houston, Texas

Responsibilities: Heavy accounts receivables and payables; collections and filing of liens with court; processing NSF charges; handle all aspects of small claims court procedures; daily customer service.


Office Manager

Trammell Co. Houston, Texas

Responsibilities: Heavy accounts receivables and payables; handled payroll, expenses reports and daily deposits; collections of outstanding payments from customers; handled all new employee hire orientation and training; daily customer service, daily communication with staff regarding work orders.

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