Customer Service Technical Support

MARIUSZ PRUS

***-**** ********* **** ***********, ON, L5H-3V2 416-***-**** (C) 905-***-**** (H) ********@*****.***

TECHNICAL SUPPORT PROFESSIONAL

Dedicated and accomplished technology support professional with extensive experience installing, supporting and troubleshooting various hardware and software. Skilled at serving as system administrator, backing up servers and migrating to updated operating systems. Pleasant demeanor, with demonstrated ability to provide excellent and timely customer service. Effectively collaborates with supervisors and managers to troubleshoot technical problems. Hardworking, reliable, responsible and takes pride in a job well done.

Area of Expertise

Troubleshoot OS & Software

OS Migration

Customer Service

email troubleshooting

Physical Network Connection (cabling)

Inventory Stock Room

IBM Lotus Notes

PC Hardware Installation

Configure & Setup Devices

Relationship Management

File Sharing – setup and troubleshoot

VOIP Telephony

VMWare

Server Backup

Refurbish Components

System Administrator

Electrical and electronic

circuits.

JIT environment support.

Technical Proficiency

Platforms -Windows 2000/XP/VISTA/7/8/10, Windows Servers (2003 / 2008) Mac OS TSM Backup Server Unix, AIX, Linux (Red Hat Suse and Ubuntu)

Hardware - IBM PC, Android, Blackberry and Apple Tablets, Smartphones, Printers, Modems, Switches, Routers, Scanners, Wireless

Languages - UNIX Shell Scripting

Tools - LAN Manager, Firewall (Norton, McAfee, Windows), Virus Protection (McAfee Norton, Commodo, AVG), Lotus Notes, Microsoft Office Suite IBM Lotus Notes

PROFESSIONAL EXPERIENCE

AUTOMODULAR CORPORATION AN AUTOMOTIVE COMPANY

OAKVILLE, ONTARIO August 2013 – March 2015

TECHNICAL SUPPORT

Monitor, support, troubleshoot and maintain Windows Servers, Windows XP and Windows7 Workstations.

Just In Time environment support.

Migrate Windows XP based PC’s to Windows 7 and install and support Windows 8.

Support MS Office software and Linux-based Workstations.

Active Directory

Install and support PC Hardware.

Collaborate with supervisors and managers to solve technical problems.

Manage relationships with all staff and provide excellent customer service.

Error proof workstations to keep them up and running.

Monitor, implement, configure, setup, troubleshoot and PM all Production Floor Devices such as network printers, hand -held scanners, UPS, switches, and computers.

Install networking peripherals, including HUB, Switches, Routers, Wireless Networking.

Setup network – running cables and patching modules.

Install and support VOIP phones.

Perform inventory for stockroom and ordering supply.

AEROPOL AVIATION SERVICES CORPORATION

MISSISSAUGA, ONTARIO March 2012 – August 2013

TECHNICAL SUPPORT

Setup Windows2003, Upgraded Windows2003 to Windows2008 server and upgraded Windows XP based PC to Windows 7.

Installed, repaired, maintained, and upgraded desktop and notebook computers.

Performed maintenance on printers and networking environment.

Performed server backup.

Facilitated on-site consulting and training for users.

Setup and maintained IP based surveillance system.

Refurbished electronic and electro-mechanical aircraft components.

Setup and maintained VOIP system.

Perform inventory for stockroom and ordering supply.

IBM CANADA CORPORATION

MARKHAM, ONTARIO July 1997 - December 2011

ADVANCE SUPPORT REPRESENTATIVE

Served as AIX/UNIX System Administrator /TSM System Administrator.

Provided security management of AIX blade server.

Virtualization

Lotus Notes support.

Managed upgrades and new setups of 100+ AIX servers.

Managed TSM Backup of AIX/Linux/Windows servers - Data Restore and Disaster Recovery.

Moved TSM server to new P series server with HACMP support.

Provided support for AIX and windows workstations.

Lead team of five technical support professionals.

EDUCATION& TRAINING

Computer Systems Technician, Herzing Career College, Toronto

Electronic/Automation Technician, Wroclaw, Poland

AIX 5L / 5.3 / 6.1 & TSM 5.5 Administration

Handling Conflicts with Others

Communication Skills for Leadership

How to Improve Client Satisfaction

AIX Administration Problem Determinations

PC Hardware Troubleshooting

Laptops Problem Determination

Linux Admin II

UNIX Admin Upgrade Skills

VMWare

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