SUMMARY

I am pursuing a position in Information Technology Support. My resume reflects a wide range of experience from application programming and network setup/administration early in my career to more recent work as a contractor in desktop/network support for a large Army enterprise.

EDUCATION

UNIVERSITY OF ALABAMA IN TUSCALOOSA - 1971 to 1975

Degree: Bachelor of Science in Biology/Chemistry GPA: 3.5/4.0

POST GRADUATE COURSES / CERTIFICATIONS:

- Security+ Certification Program (CompTIA – Active until 2017)

- Microsoft Specialist, Windows 7, Enterprise Desktop Support Tech (Microsoft - 2015)

- Microsoft Specialist, Windows 7, Configuring (Microsoft - 2015)

- Microsoft Certified Professional, Windows 7 (Microsoft - 2012)

- Microsoft Certified Solutions Associate (MCSA), Windows 7 (Microsoft - 2011)

- Microsoft Certified IT Professional (MCITP), Enterprise Desktop Support Tech – Windows 7 (Microsoft - 2011)

- Microsoft Certified Technology Specialist (MCTS), Windows 7, Configuration (Microsoft - 2011)

- IASO Security Officer Certification Course (U.S. Army - 2012)

- BlackBerry Tier 1 Helpdesk Training (Jacobs - 2009)

- Implementing & Managing Microsoft Exchange 2000 - Microsoft #1572 (New Horizons - 2001)

- Beginning & Intermediate Outlook 2000 (New Horizons - 2001)

- Update Support Skills Microsoft WinNT to Win2000 - Microsoft #1560a (New Horizons - 2000)

- Systems Administrator Security (U.S. Army - 2000)

- Network Manager Security (U.S. Army - 2000)

- Certified DOCS Professional (Hummingbird - 1999)

- CyberDOCS 3.X Administration (Hummingbird - 1999)

- PowerDOCS 3.X Administration (Hummingbird - 1999)

- Netware v3.12 System Administration; CNA Certification (PC Age - 1996)

- Solaris Systems Administration I (Sun Microsystems - 1993)

- Solaris Systems Administration II (Sun Microsystems - 1993)

EMPLOYMENT

NOTE: I worked as a contractor for the following 4 companies while supporting PEO Missiles & Space located on Redstone Arsenal. The Army support contract changed hands 3 times after scheduled contract rebids. My duties were essentially the same while working for all companies; i.e., Tier II support of an MS Windows network with active directory, MS Exchange/Outlook, MS Office, MS Internet Explorer, printers, PCs and thin clients over a wide area network.

I hold an active security clearance (Secret).

- Pragmatics, Inc., 1761 Business Center Dr., Reston, VA 20190-5307 703-***-****

(Feb. 2013 - Feb. 2016) Title: IT Operations Analyst Staff PA

- Computing Technologies, Inc., 6700 Odyssey Dr., Suite 200, Huntsville, AL 35806 256-***-****

(Oct. 2005 - Feb. 2013) Title: PC Support Technician III

- BAE Systems, PLC, 308 Voyager Way, Huntsville, AL 35806 256-***-****

(Aug. 1997 - Oct. 2005) Title: Systems Analyst II

- Systems Engineering Solutions, Inc., 513 Sparkman Dr., Huntsville, AL 35816 256-***-****

(Jul. 1996 - Aug. 1997) Title: Systems Analyst II

- Self-Employed

(Jul. 1994 - Jul. 1996) Title: Information Systems Consultant

Assisted companies in network management and design, PC support, network applications and contract programming.

- Dunlop Tire Corporation, P.O. Box 1141, Huntsville, Alabama 35807 256-***-****

(Oct. 1979 - Jul. 1994) Title: Facility IT Administrator

Responsible for the management of all information systems at the Huntsville plant. Responsibilities include administration of a 180 node Novell network (Netware 3.x) with a cc:Mail email system, supervision of local IT staff, selection of hardware and software, project design, programming, training and maintenance of existing systems.

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INFORMATION SYSTEMS EXPERIENCE

HARDWARE:

-Experienced in computer hardware (server, workstation & tablets)

-Configuration/maintenance of Teradici based thin clients (virtual machine)

-Competent in Ethernet network hardware (Hubs, switches, WANs, NICs).

-Installation and configuration of RIM Blackberry PDAs.

-Administrator training on Sun Microsystems' SPARCstation 1, 2 & 10 (Solaris OS)

SOFTWARE:

Operating Systems Programming Languages Application Programs

MS Windows (95, 200x, XP, Visual BASIC 3.0 MS Office (95, 97, 2000, 2003, 2007, 2013)

Vista, 7, 8.x, 10) PDS 7.1 (Compiled BASIC) MS Exchange 2000

MS Active Directory GWBASIC (Interpreted) Novell Groupwise 4.x, 5.x

Novell Netware 3.x, 4.x FORTRAN 77 Computer Associates ArcserveIT 5.x, 6.x

Sun Solaris 2.x IBM COBOL Laserfiche 7.2.1, 8.1

Hummingbird DM 3.0 - 5.1

MAJOR ACCOMPLISHMENTS

ARMY PEO Missiles & Space:

- High productivity - consistently ranked 1st or 2nd in successful service request resolutions.

- Completed MS Windows 7 certification (MCITP, MCSA, MCTS).

- Completed Security+ certification

-Helped migrate the PEO from Windows XP & Vista to Windows 7.

- Researched, designed, installed and managed a document management system (Hummingbird DM) for a PEO project office. The system had 7500+ documents. Helped with importing this system to Laserfiche.

- Helped migrate the PEO from Novell GroupWise 5.2 to MS Exchange 2000 / Outlook 2000.

- Helped migrate the PEO from Windows 95 / Novell Netware to Windows 2000 / Active Directory.

- Administered a stand-alone, classified Windows 2000 server (RAID 5) in a secure area. Supported all hardware and software including Active Directory, printers, backups and upgrades.

DUNLOP:

- Designed and installed a plant-wide fiber optic/Cat5 Ethernet network (180 node) using Synoptics LattisNet/

LattisHub hardware (SNMP). Operating system: Novell Netware 3.11/3.12. Also provided plant wide training on network usage. Novell Netware 3.12 certification (CNA).

- Installed and managed a 150-user cc:Mail for Windows post office. Assisted in the setup of automatic directory interchange between 3 locations over the company T1 WAN.

- Migrated the entire plant over from MS DOS to the Windows 3.1 environment. Upgraded our application software to Microsoft Office. Established a 7-node training center to accomplish this.

- Designed, programmed and implemented the Huntsville plant's tire inspection and analysis system over the LAN. This system allowed real time access to current defect data.

- Designed, programmed and implemented a tire uniformity data collection and analysis system (LAN aware). This system was driven by a host computer polling 12 slave computers on the plant floor (via RS-422). The slave units collected data directly from the PLCs on 24 uniformity machines (two for each slave). Balancer data is collected by employing discrete digital signals (BCD) to the slave. The QA and technical personnel lived and died by the results of these reports. Potentially saved the company several million dollars in scrap or downgraded tires.

-Designed, programmed and implemented an automated cure testing system. It employed 16 analog input lines (thermocouples) and collected temperature data from various places on or in the tire as it cured. The results were displayed graphically on the screen and plotted. Strawberry Tree, Inc., the analog card vendor, requested a brief write-up of this application of their card for publication in their April, 1993 catalog.

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