Customer Service Representative
Resume:
Ruth Ann Cohan
Hamburg, NJ **419
acucdn@r.postjobfree.com
OBJECTIVE
To obtain a challenging position in the business field which will allow me to further develop my potential, knowledge, and skills.
EDUCATION
Sussex County Vocational Technical High School, Sparta, NJ Cosmetology Graduated June 1992
EXPERIENCE
Ricoh Business Systems, Fairfield, NJ Sr. Credit and Collections Coordinator April 1998 - February 2004
Ricoh Business Systems, Fairfield, NJ Supply Representative November 1996 - April 1998
TransAmerica Flood Hazard Certification, Hasbrouck Heights, NJ Customer Service Representative/Map determinator May 1993 - November 1996
SKILLS OBTAINED
● Outstanding Problem solving skills
● Superior customer service skills both written and verbally
● Proficient in Microsoft Word and Excel
● Over 5 year’s credit and collections experience
● Worked closely with leasing companies regarding equipment and contract payments
● Placed accounts on credit hold if they were delinquent with leasing companies
● Contacted customers on past due invoices ranging from 30 or over 90 days past due
● Made payment arrangements for overdue invoices with Sales Representatives or Service Technicians
● Kept record of information regarding financial status of client and status of collection efforts
● Contacted customers for meter readings
● Generated monthly, quarterly and yearly billings
● Sold supplies to customers for office equipment
● Worked with Sales Representatives to upgrade customer equipment
● Handled disputed properties for bank if they were in or out of flood zones
● Rechecked properties for flood determination as per bank request
● Contacted banks or tax assessor's if property was missing information
● Processed orders for missing maps or updated plat/subdivision maps.
● Request surveys of houses to determine if the house would be in flood zone if partial property was in the flood zone.
REFERENCES
Selective Insurance Company of America
Dawn Thompson
Ricoh Business Systems
Bill Schlette
Verizon Wireless
Sharon Testa
ACCREDITATIONS AND LICENCES: Licensed Cosmetologist
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