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Sales Customer Service

Barrington, NH
April 13, 2016

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Jennifer K. Fries

*** *** **** ****

Barrington, NH 03825


Qualifications Summary

Experienced in various levels of administration, from entry level to management. Skilled in organization, problem solving, and encouraging teamwork and development. High attention to detail and ability to multitask. Strong ability to create and manage a workload without supervision. Sales and customer service background as well.

Relevant Technical Skills

Microsoft Office Suite

Experienced with various point of sale and information management systems


Annuity Case Manager, Financial Independence Group, Cornelius, NC

April 2013 – March 2016

Review incoming annuity applications for accuracy and completion, submitting in a timely manner to issuing companies

Field agent requests, questions, and concerns regarding new business processing

Follow up on pending cases and problem solve to help get policies issued

Work with other departments within the company, such as contracting and marketing, to make sure all areas of business are moving forward

Help with training and act as back up to other case managers when needed

Back up position to suitability, reviewing annuity applications per suitability guidelines for Allianz to aid in underwriting process

CMPD Telecommunications, Charlotte, NC

January 2013 – April 2013

Responsible for answering and proper response to incoming 911 emergency calls

Multitask to ensure correct location, needs, and response for the callers

Charlotte Mecklenburg Police Department Academy Recruit, Charlotte, NC

October 2012 – January 2013

Completed 3 months of training towards my state law enforcement certification

Left academy due to injury

Sales Coordinator, Hyatt Place Charlotte Airport

October 2010 – October 2012

Responsible for revenue production from the SMERF market

Manage group bookings and needs throughout stay

Develop BEOs for meetings and events

Network with area businesses to form relationships to profit the hotel

Assist in managing room night pricing and production

Handle administrative duties for the sales office

Completed Hyatt Connect Sales Training for consultative selling

Manager, Briar Patch Bed and Breakfast, Middleburg, VA

July 2008-September 2010

Manage and direct on-property staff, including job responsibilities, mediation, and pay

Facilitate meeting, wedding, and other event sales for the property

Organize meetings and events on the property, coordinating vendors and meeting customer expectations

Manage day to day office tasks such as taking reservations, providing customers with information, and record keeping

Manage pricing strategies for guest rooms and events

Participate in networking events to make connections to further our sales and opportunities

Help in the planning and production of monthly networking luncheons on the property

Provide hands on service to guests of the property

Assist with catering and food preparation for events and day to day guests.


B.S. Hospitality and Tourism Management, Graduated May 2008

Virginia Polytechnic Institute and State University (Virginia Tech), Blacksburg, VA

English Literature Minor

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