Sales Customer Service
Resume:
Jennifer K. Fries
Barrington, NH 03825
*********@*****.***
Qualifications Summary
Experienced in various levels of administration, from entry level to management. Skilled in organization, problem solving, and encouraging teamwork and development. High attention to detail and ability to multitask. Strong ability to create and manage a workload without supervision. Sales and customer service background as well.
Relevant Technical Skills
Microsoft Office Suite
Experienced with various point of sale and information management systems
Experience
Annuity Case Manager, Financial Independence Group, Cornelius, NC
April 2013 – March 2016
Review incoming annuity applications for accuracy and completion, submitting in a timely manner to issuing companies
Field agent requests, questions, and concerns regarding new business processing
Follow up on pending cases and problem solve to help get policies issued
Work with other departments within the company, such as contracting and marketing, to make sure all areas of business are moving forward
Help with training and act as back up to other case managers when needed
Back up position to suitability, reviewing annuity applications per suitability guidelines for Allianz to aid in underwriting process
CMPD Telecommunications, Charlotte, NC
January 2013 – April 2013
Responsible for answering and proper response to incoming 911 emergency calls
Multitask to ensure correct location, needs, and response for the callers
Charlotte Mecklenburg Police Department Academy Recruit, Charlotte, NC
October 2012 – January 2013
Completed 3 months of training towards my state law enforcement certification
Left academy due to injury
Sales Coordinator, Hyatt Place Charlotte Airport
October 2010 – October 2012
Responsible for revenue production from the SMERF market
Manage group bookings and needs throughout stay
Develop BEOs for meetings and events
Network with area businesses to form relationships to profit the hotel
Assist in managing room night pricing and production
Handle administrative duties for the sales office
Completed Hyatt Connect Sales Training for consultative selling
Manager, Briar Patch Bed and Breakfast, Middleburg, VA
July 2008-September 2010
Manage and direct on-property staff, including job responsibilities, mediation, and pay
Facilitate meeting, wedding, and other event sales for the property
Organize meetings and events on the property, coordinating vendors and meeting customer expectations
Manage day to day office tasks such as taking reservations, providing customers with information, and record keeping
Manage pricing strategies for guest rooms and events
Participate in networking events to make connections to further our sales and opportunities
Help in the planning and production of monthly networking luncheons on the property
Provide hands on service to guests of the property
Assist with catering and food preparation for events and day to day guests.
Education
B.S. Hospitality and Tourism Management, Graduated May 2008
Virginia Polytechnic Institute and State University (Virginia Tech), Blacksburg, VA
English Literature Minor
Contact this candidate