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Customer Service Sales

Chicago, IL
April 13, 2016

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**** * ******** ** ******* il Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Housekeeper focused on providing exceptional service to internal and external customers. Reliable, responsible and driven to be an integral team member. Service-oriented Housekeeper experienced in hotel room detailing and upkeep. Well-trained in asbestos and bloodborne pathogens. Trusted key holder

Creative problem solver

Exceptional communication skills

Quick learner

Shipping and receiving professional

Credit card processing

Strategic sales knowledge

Multi-line phone talent

Multi-line phone operation proficiency

Skilled upseller

Restaurant operations

Dedicated team player

Fast and efficient service worker

Late-night shift availability

Friendly and helpful

Able to lift [50 ] pounds

Organized multi-tasker

Quick learner

06/2014 - 08/2014


Red Roof Inn - Cedar Rapids, IA

Greeted, registered and assigned rooms to guests of hotels or motels. Made and confirmed reservations.

03/2015 - Current

Security Process

Pearson - Cedar Rapids, IA

Processed [Number] shipments per [Time period].

Maximized sales by shipping on time and accurately. Received, stored and shipped goods and materials.

04/2013 - 12/2013


Mcdonalds - Iowa City, IA

Greeted customers entering the store to ascertain what each customer wanted or needed. 08/2011 - 09/2012


Extended stay hotel - Naperville, IL

Washed, cleaned and disinfected water coolers.

Polished glass surfaces and windows.

Cleaned and buffed tile floors using industrial cleaning equipment. Dusted picture frames and wall hangings with a cloth. Polished all metal hardware fixtures.

Removed waste paper and other trash from the premises to designated area. EDUCATION

Vacuumed rugs and carpeted areas in offices, lobbies and corridors. 06/2010 - 01/2011


HD Supply - Northlake, IL

Responsible for achieving production requirements. Liaised between customers and manufacturing to design new product. Made sure that products were produced on time and are of good quality. Oversaw the production process and managed the production schedule. 04/2009 - 10/2010

warehouse worker

Kimberly in clark - Boiling brook il

Made sure that products were produced on time and are of good quality. Monitored product standards and quality-control programs. packer

Alpha - Iowa City, IA

Unloaded cargo from truck with hand trucks and pallet jacks. Picked up incoming stock and delivered materials to designated locations. Stacked and piled lumber, boards and pallets.

Cleaned and maintained the warehouse in compliance with OSHA safety standards. Stacked and transported all overstock to storage areas. Tagged all inbound merchandise with receiving date. Received, stored and shipped goods and materials.

customer service rep

Tmone - Iowa City, IA

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Evaluated consumer reports on a monthly basis.


High School Diploma:

Foreman - Chicago, IL

J.D.: Earlychildhood

Kirkwood college - Iowa City, IA

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