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Customer Service Sales

Petaling Jaya, Selangor, Malaysia
April 15, 2016

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Christy Tan

(Updated: **-**-****)

No.**, Jln Pendamar indah 1D/KS5 Taman Pendamar Indah 42000 Pelabuhan Klang S.E. Tel: 016-***-**** (Mobile)

Jan 2014 – Feb 2016

Resume Summary


Current Specialization : Technical Help deck (Senior Staff) (Mandarin que) (Jan 2015-Feb 2016)

Highest Education : SPM & Diploma in Finance/Accountancy/Banking (Incomplete)

Years of Experiences : 9years

Position Title (Level) : ABAY (MENTHOR cum TEAM LEADER) (Senior Executive) (Jan 2014 – Jan 2015) (Contract 2yrs)

Specialization : Telecommunication assists team and customer

Role : Customer Services

Industry : Telecommunication

Monthly Salary : MYR 3580.00

Fix Allowance : MYR250 (Mandarin) + MYR700 Score Card Allowance

Work Description :

-Answer the manager calls, and make manager calls to customer.

-Issue the necessary form to coach the staff

-Prepare the documents for the new comers and staff.

-Answering call when necessary

-Daily up-date team attendance

-Prepare the slide for explanation via power point for staff.

- Update the pending cases for staff and team leaders.

And more.

-As THD staff, answer the inbounds calls & provide the Technical support issue for customer that customer facing the House internet, televisions & land line, help customer to go all the troubleshooting step to solve the issue, book the Technical house visit to resolve the wiring problem, follow up with customer… etc

Personal Particulars & Preferences


Date of Birth : 3 Feb 1987

Nationality : Malaysia

Gender : Female

IC No. : 870***-**-****

Possess Own Transport : Yes

Availability : Immediately

Marital Status : Married

Personal Traits


-Driving License

-Excellent Personal Skill

-Willing to learn new things

-Fast learning

-Multi Task skill

-Communications Skill

-Self Confident

Educational Background

Graduation Date: 2005

Diploma of Finance/Accountancy/Banking

Major : -

Institute/University : ALC Collage, Malaysia

Grade : (Incomplete)

Graduation Date: 2004

Higher Secondary/STPM/"A" Level/ Pre-U of Humanities/Liberal Arts

Major : Nil

Institute/University : SMK PANDAMARAN JAYA, Malaysia

Grade : Grade C/2nd Class Lower


Years Proficiency

Typing, Shorthand or IT related skills 8 Advanced

Language Spoken Written

Bahasa Malaysia 10 10

English 10 10

Mandarin 10 9

Tamil 9 0

Employment History

June 2008 – Sep 2010


Position Title (Level) : Customer Care Consultant (Priority services unit) (Junior Executive) (Permanent)

Specialization : Customer Service

Role : Priority services unit

Industry : Call Center / IT-Enabled Services / BPO

Monthly Salary : MYR 2200

Fix Allowance : MYR200 (Mandarin) + MYR600 Fix Evening Shift Allw.

Work Description:

Improve customer service capabilities,

As a Customer Service helps business increase its capacity to handle requests - without increasing our employee counts. Maxis Customer Service helps service representatives provide customers with the consistent, efficient service they expect. Help increase sales force capability Maxis helps sales people manage leads and opportunities, measure and forecast sales activity, track customer communications efficiently, and automate key stages in the sales process. This inevitably produces a shorter cycle, higher close rates, and improved customer retention. Train all the new comers since am senior on the position and become a mentor for the past 5month and has transfer to Priority Service Unit (SELECT) Customer Service, Training & Credit Operations, Will handle all the select customer only, and will close all the case once done. Customer Services / Answering calls / resolve customer problem, back-end cases, call back all Exculpation calls for all the select customer and elite customer, training (Mentor) all the new staff product and system, have build communications skills and been awarded in Quality Control Assurance, been also trained to be a mentor and leader work as group and more.

Oct 2010 – March 2013

2. U Mobile Sdn Bhd

Position Title (Level) : Sales & service Representative (Junior Executive) (Contract 2yrs)

Specialization : Public Relations/Communications

Role : Marketing Communication

Industry : Telecommunication

Monthly Salary : MYR 4000.00 + Commission

Fix Allowance : MYR250 (Mandarin) + MYR500 Score Card Allowance + MYR300 Transports Allw.

Work Description :

1. Present and sell company products and services to current and potential clients.

2. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.

3. Follow up on new leads and referrals resulting from field activity.

4. Identify sales prospects and contact these and other accounts as assigned.

5. Prepare presentations, proposals and sales contracts.

6. Develop and maintain sales materials and current product knowledge.

7. Establish and maintain current client and potential client relationships.

8. Prepare paperwork to activate and maintain contract services.

9. Manage account services through quality checks and other follow-up.

10. Identify and resolve client concerns.

11. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.

12. Communicate new product and service opportunities, special developments, information, or feedback

Gathered through field activity to appropriate company staff.

13. Coordinate company staff to accomplish the work required to close sales.

14. Develop and implement special sales activities to reduce stock.

15. Other duties as assigned.

16. Handset and retail sales, servicing customer need, done the troubleshooting for phone laptop and tap.

17. Update daily weekly and monthly report.

March 2013 – Nov 2013

3. Scope International (Standard Chartered Bank Malaysia)

Position Title (Level) : Services Banker (Temp staff 6Mth)

Specialization : Bank

Role : Customer services

Industry : Banking Line

Monthly Salary : MYR 2500.00

Fix Allowance : MYR200 (Mandarin) + MYR1250 Score Card Allowance

Work Description :

-Answer inbound calls, full fill customer needs & solve customer problem for 24hrs credit card issue, Personal loan for individual account & Saving/current acct as well individual acct, will do sales daily basic & monthly basic, update the back end cases as required, handling managers call if mangers are not around and More.



Name : Ms. Doreen

Company : Sudong sdn bhd. (Singtel)

Contact No : +601*-*******

Position : Executive in call Center.


Name :Mr. Yesudass

Company : Maxis Mobile Services sdn bhd.

Contact No : +601*-****-***

Position : Senior Executive.


Name : Mr.Jay

Company : Scope International (Standard Chartered Bank Malaysia)

Contact No : +601*-****-***

Position : Operation Manager

Additional Info


To obtain a Challenging and responsible position where I can contributethe best of my skills, Experience and effort for the growth of the company, Pleasecontactmeatyourearliestconvenienceatmymobilenumber+6016-630 3006oremailto I will look forward for your reply,



(Christy Tan)

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