Quality Engineer Customer
Resume:
PATRICIA MARTIN
Gastonia, NC 28052
acuc5u@r.postjobfree.com
EDUCATION AND CERTIFICATION
BS, Industrial Management, 1988
The University of Akron, Akron, OH
MA, Management, 1997
Webster University, St. Louis, MO (Fort Jackson, SC Campus)
Certified Quality Engineer, ASQ Certification #20987
PROFESSIONAL EXPERIENCE
GKN Driveline, Newton, NC Mar 2013 – Present
Manufacturer of Automotive Axle Gear Cases
QUALITY ENGINEER
Responsible for FCA (Chrysler) Dodge Journey PTU assembly line
Prepared and presented APQP (PPAP, FMEA, Control plans) for FCA products.
Customer liaision to FCA Toluca Assembly Plant, and TRW Mexico assembly rear module
Provide problem solving investigation and responses to customer issues, Maserati Red X project
Problem solving includes root cause analysis, 8D and 3L 5 Why, and A3 documents as appropriate
On plantwide internal audit team for TS16949 compliance audits
Serve as Interim QE for Ford and Maserati Assembly lines to bridge staffing of postions
Responsible for troubleshooting dimensional issues on FCA components, Service Parts Product Line
Adept at the interpretation and application of product drawings – Windchill drawing program
Cataler North America, Lincolnton, NC Jan 2011 – Mar 2013 Manufacturer of coated automotive catalysts (Toyota Subsidiary)
QUALITY ENGINEER
Responsible for General Motors product line QE activities.
Prepared and presented APQP (PPAP and beyond) for GM products.
Perform monthly internal Manufacturing Process Audits to TS16949 compliance
Responsible for TS16949 document generation, audit defense and audits of DT sales office.
Led Dontatsu and Kaizan activities for chemical preparation area.
Serve as primary English presenter for supplier problem solving and resolution (ceramic substrates)
Responsible for investigation and responding to international customer complaint issues.
Responsible for internal and external corrective action execution.
Organized and presented plantwide monthly quality performance presentations.
The Cookson Company, Inc, Gastonia, NC (lay off - recession) 2007 - 2010
Manufacturer of commercial rolling doors
QUALITY ASSURANCE ENGINEER
Implemented modern quality systems in an older manufacturing plant.
Successfully achieved UL DQS ISO 9000 registration for the company.
Supervised two technicians.
Prepared and presented monthly quality performance metrics.
Responsible for the administration of customer product returns analysis.
Responsible for internal and external corrective action execution.
Served as engineering liaison with remote engineering group, organized supplier quality issues.
Hella Lighting Corporation, York, SC (Plant Closure) 2006 – 2007
OEM Automotive Headlamp Manufacturer
QUALITY ASSURANCE ENGINEER
Customer Liaison to Mercedes Benz US operations assembly plant and warranty quality issues
Traveled one week/month to Mercedes Benz plant in Vance, Alabama to present corrective actions.
Served as substitute for company’s Vance, Alabama resident engineer when on vacation
Troubleshoot site specific engineered resin issues.
Lead root cause analysis and corrective action implementations for product
Compile and present PPAP submissions to customer, related APQP preparation activities.
TS16949 document preparation and internal auditor
Report performance metrics for product, analyze trends and organize improvement teams
BSH Home Appliances, New Bern, NC 2001 - 2006
Durable Goods Home Appliance joint venture Bosch/Siemens
SUPPLIER QUALITY ENGINEER, LAUNDRY
Supervise Receiving Inspection department.
Prepare and present quality performance metrics to corporate office.
Responsible for ongoing supplier evaluation and development.
Planned, budgeted and put in place metrology equipment for start-up factory. Planned headcount, created job requirements and staffed receiving inspection department.
Evaluated and selected suppliers for new product launch as part of a cross-functional team with product engineers and purchasing group. Duties include evaluation and qualification of new tooling.
Responsible for ongoing capital and expense budget planning for quality function for the facility.
Traveled extensively to stateside and European based suppliers for tooling approval, system audits and to verify corrective actions
Responsible for contract negotiation and purchase agreement execution of $271M USA Appliance Park project to include construction of two factory buildings and acquisition of fabrication equipment for the manufacture of free standing ranges, washers and dryers.
Worked extensively with design engineers to select metal stamping die and injection mold tooling suppliers
Conducted New Supplier Audits to VDA 6.1 for supplier selection.
Federal Mogul Corporation, Sumter, SC (Plant Closure) 2000 - 2001
Automotive foundry and machining of articulated engine pistons
QUALITY ENGINEER
Customer liaison for Cummins and Caterpillar engine plants.
Developed and implemented scrap performance tracking system for machining department.
Supervise thirteen Quality Auditors.
Administer corrective and preventive action team investigation, implementation and customer response.
Compile and report division quality performance to include internal and external PPM, COQ, and performance trending
Borg Warner Automotive, Cary, NC (Plant Closure) 1997 - 1999
Manufacturer of automotive electronics
QUALITY ENGINEERING SUPERVISOR
Responsible for managing all quality assurance activities, including AIAG APQP. PPAP submissions to Ford, Daimler Chrysler, Isuzu, Harley Davidson and SsangYong.
Supervise two quality engineers and four technicians.
Administrator of QS9000 program.
Responsible for department budgeting and staffing.
Champion of monthly electronic control unit process and design improvement team.
Prepared and reported division quality performance metrics.
Directed supplier and customer interface.
Administer new product launch APQP project management activities.
BOSCH Braking Systems, Sumter, SC 1995 - 1997
Manufacturer of automotive braking systems for Ford and Chrysler
SENIOR QUALITY ENGINEER
Responsible for operations quality systems analysis and improvement for chronic manufacture and consumer failure problems.
Supervise eight Auditors.
Direct activities related to supplier performance improvement and conducted supplier audits.
In charge of new tooling qualification activities for phenolic injection molded components and related PPAP submissions.
Create new and convert existing procedure documents to QS 9000 format.
Whirlpool Corporation, Columbia, SC 1989 – 1995
A manufacturer of injection molded appliance components
SENIOR QUALITY ENGINEER (1991-1995)
QUALITY ENGINEER (1989-1990)
Solely responsible for total quality systems planning, staffing, budgeting and auditing.
Supervised nine Auditors and Technicians.
Instructed classes to hourly and management on Failure Mode Effects Analysis, blueprint reading, Statistical Process Control and process capability studies.
In charge of all Vendor audits and problem resolution contact.
Directed problem analysis and resolution of customer complaints.
Successfully completed ISO 9002 documentation of quality system procedures and processes.
Cleveland Metal Products, Cleveland, OH 1988 - 1989
Manufacturer of metal stamped automotive parts
QUALITY TECHNICIAN
Taught SPC to personnel. Responsible for research and purchase of metrology and test equipment.
Prepared and documented testing laboratory for Ford Q1 audit.
In charge of new part submission to GM requirements.
SPECIAL SKILLS AND QUALIFICATIONS
Technical seminars and courses have included: Total Quality Management, Taguchi Design of Experiments, Statistical Process Control, Geometric Dimensioning and Tolerancing, Measuring Systems Analysis, Quality Manual Writing, Deming Management Philosophy, Kepner Tregoe Problem Solving, Time Management, Project Management, D.C. Wilson Injection Molding Technology and Fundamentals of Testing Plastics. Product and Process Failure Mode Effects Analysis, ISO9000 and TS16949 Lead Auditor Training.
Experienced in the interpretation and application of: ISO 9000, QS9000 and TS16949 documentation and audit practices, statistical process capability studies, Cost of Quality accounting and interpretation, capital budgeting of gauges and test equipment. Possess considerable experience in the metrology of standard precision measuring equipment to include the coordinate measuring machine. Well versed in computer utilization to include word processing, spreadsheet applications, presentation graphics and database applications. Familiar with AIAG APQP practices to include PPAP submission, creation and review of control plans, FMEA’s, and process flow charts. Experienced in the accumulation and presentation of quality performance metrics to corporate offices.
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