QA Analyst

TAMARRA JEAN COLEMAN ************@*****.*** 602-***-****

SUMMARY

Diversified and highly developed analytical, administrative, office management and public service skills in varied business applications and environments. Extensive experience in technical, office, legal and sales support capacities… product management and inventory control… personnel training and development.

Project a positive and highly professional image. Specialties include:

System Integrity Assurance

Data Analysis

Training and Personnel Development

Contract Administration/Bid Development

Legal Administration

PROFESSIONAL EXPERIENCE

WVU Medicine, Morgantown, WV 2016

Application System Analyst

Trained on the Epic system

Researched and resolved client inquiries

Updated and maintained various work queues

Participated in Disaster Recovery Testing

Massage Envy Franchising, LLC, Scottsdale, AZ 2010-2015

Data Quality Analyst

Ensured the highest level of data quality, integrity, and availabilities in support of the business units’ products, services, and clients - Identify, analyze, prioritize, resolve, and communicate reporting and data quality issues

Assisted in defining process and business requirements as it relates to data reporting quality

Trained/oversaw QA outsources

Collaborated with internal and external clients/vendors partners in developing business requirement documents

Liaison between project stakeholders, Development, and CIO

Researched and reconciled data discrepancies and client inquiries

Created supporting documentation for various reports

Wolters Kluwer Pharma Solutions, Phoenix, AZ 2006-2010

Customer Operations Analyst

Performed set up, maintenance, quality assurance, trending analysis and delivery of time constrained data files and reports to major pharmaceutical and healthcare industry clients

Researched and resolved data issues and client inquiries

Completed quality control to various ad hoc projects

Documented procedures, trained staff and communicated with internal/external customers at all levels on a daily basis.

Strong contribution to a major client automation process. This entailed working with programmers on the development of a custom market definition auto-load process and a custom monthly data feed which loaded the data into their data warehouse.

Received a TEAM Spirit Award for the successful demonstration of commitment to excellence.

Actively participated in the off-shoring project which included transitioning client deliverables, training/ support to data analysts in India, along with providing documentation and real-time support

Richmond American Homes, Phoenix, AZ 2005-2006

Closing Coordinator II

Assisted in all phases of sales support and administration, including review and analysis of contract requirements and HUD statements

Created and distributed closing package and all related documents

Liaison between sales staff, buyers, lending institutions, title companies, realtors and field staff for scheduling/confirming closing dates and research/problem resolution.

Generated various reports in the AS400 system

TAMARRA JEAN COLEMAN ************@*****.*** 602-***-****

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Triwest Healthcare Alliance, Phoenix, AZ 2004

Project Specialist II

Developed and maintained several Excel spreadsheets to track contract/amendment preparation status, merged contract/amendment status and DCN/Barcoding utilization, the Reimbursement Rate Data for nine different contracts, along with an in-depth instruction sheet to all net subcontractors

Updated and generated various contracts and amendments to all net subcontractors.

United HealthGroup, Phoenix, AZ 1996-2004

Business Analyst (1998-2004)

Supported and maintained the integrity of the Q/Care (Medicaid) system through modification requests and system testing, bug fixes, system performance monitoring, data clean up and upgrades

Performed set up and maintenance to the employer group, benefit code and plan files ensuring validity to these critical component

Performed business workflow analyses in the development and implementation of system resolution and enhancement mainly for Customer Service and MIPS (Medicaid In the Public Schools)

Produced documentation to support system enhancement

Researched and resolved member discrepancies with the Q/Care mainframe system

Coordinated problem resolution with internal/external customers

Conducted end-user training

Coordinated, promoted and documented the automation of the monthly member reconciliation process

Led, coordinated and promoted a new Primary Care Physician Auto Assignment process which involved 4,000 physicians

Led and coordinated Q/Care system upgrade

Reviewed department processes and reduced TCL (Terminal Control Language) users by 66 percent

Involved in conversion of 350,000 members to the CSC mainframe system.

Administrative Assistant (1996-1998)

Provided administrative support to the director and product management staff

Prepared monthly and annual reports, presentations, proposals and various correspondences

Monitored and maintained department budget

Completed various assigned projects

Planned and coordinated on and off-site meetings

TECHNICAL

MS Outlook CRM JIRA

MS Word Central Office Epic

MS Excel Millennium POS SharePoint

MS PowerPoint AS400

PHAST Q/Care (Custom)

EDUCATION

American Institute for Paralegal Studies

Paralegal Certificate

Elgin Community College

Associate of Science Degree Program in Business Management and Communication

COMMUNITY INVOLVEMENT

Involved in a worldwide community outreach program at a local church

Facilitated the program's General Session, as well as several support classes

Facilitated/Coordinated a ministry outreach to a local homeless recovery shelter

Involved as a team member/speaker of the church LIVE Ministries

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