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Customer Service, Banking, Lending

Conway, AR, 72032
April 12, 2016

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Bachelor of Science in General Studies May 2009

Emphasis in Arts & Humanities and Social Sciences

Master’s of Business Administration Aug 2011 – Present


County Medical Equipment

Driver Feb 2016 – Present

- Deliver medical supplies to homebound patients

Arkansas Federal Credit Union

Direct Consumer Lending Agent Apr 2014 – Aug 2015

Service Center Trainer Oct 2013 – Apr 2014

Service Center Originator May 2010 – Apr 2014

Teller Aug 2009 – May 2010

-Followed up with members who submitted loan applications via Direct Web or Call Center

-Reviewed and interpreted credit reports and relayed decision information to members and other employees

-Uploaded and reviewed supporting documentation and prepared loan documents for closing

-Funded loans after signed paperwork was received and reviewed for accuracy

-Trained all new or promoted employees in teller, new accounts, specialty accounts, IRA/HSA accounts, and lending duties

-Remained up to date on all current policies and procedures

-Assisted with writing, testing, and implementing new procedures

-Performed all teller functions including cash/check deposits, withdrawals, cash drawer balancing, ordering personal checks, disbursal of official checks

-Performed all member services functions including opening new accounts and memberships, updating member information, account research, transaction disputes

-Originated loan applications and conducted loan closings

-Recommended and provided solutions to each members’ individual needs

Simmons First Bank of Searcy

Teller Aug 2008 – Aug 2009

-Performed all teller duties including deposits, withdrawals, cash drawer balancing, disbursing official checks

-Informed customers of the bank’s products and services


Searcy Humane Society Nov 2015 – Present

Children’s Miracle Network Committee at AFCU Jan 2013 – Aug 2015

Various activities at Little Rock Air Force Base Aug 2009 – May 2014


Proficient with XP2, Teres SAIL, Evolve, Ascensus, and Ceto Cash Calculator

Exposure to AS400

Proficient in Microsoft Outlook, Word, Excel, and PowerPoint

Proficient in credit analysis

NMLS #1232918

Notary Public, AR #12383885

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