Quality Manager

David M. Giannamore

**** ****** **** ***** 614-***-****

Columbus, Ohio 43231 ***********@*****.***

SUMMARY

Results-oriented, multi-disciplined professional with over 30 years of experience in the Quality, customer service and production management fields. Leader with strong communication, organizational and teamwork skills. Seeking a challenging management position with an opportunity for growth and advancement.

EXPERIENCE

INDUSTRIAL SOLUTIONS, INC., Lewis Center, Ohio

Quality Manager, Operations Supervisor (2010 –2015)

Responsible for the development and maintenance of processes and procedures for the Quality System, and ensuring its registration to ISO 9001. Also responsible for the production, quality and testing of electrical control panels per our customers’ specifications.

Directed supplier audits and reviews of supplier corrective/preventive actions

Managed the required registration audits, internal audits, all audit responses

Documented and developed required plans to address all quality related issues

Managed the process used for tracking quality metrics

Assisted with timely completion of required testing of customer products and required documentation.

Developed and maintained the production schedule for all products.

Managed the control system for customer drawings and specifications

Managed and maintained the required records of customer products

Liaison with customers regarding questions and quality issues on specified products.

Maintained the Quality System registration to ISO 9001, including the required semi-annual registration audits, internal audits, all audit responses, corrective and preventive actions, quality related issues and tracking of metrics.

AEROTEK STAFFING, Dublin, Ohio

Quality Manager (2009 –2009)

Contractor for Industrial Solutions Incorporated. Responsible for initial development of the Quality System. Developed processes and procedures required for the registration of the company’s quality system to the ISO 9001 quality standard. Main contact and liaison with the registrar. Developed required responses to and records for audits conducted.

EMERSON NETWORK POWER LIEBERT SERVICES, INC., WESTERVILLE, OHIO

Quality Manager (1993 – 2009)

Directed and managed up to twelve employees in maintaining required quality system processes and documentation. Identified, developed and managed corrective action plans for quality system issues nationwide. Company liaison with international quality system registrar.

Directed the development team responsible for the company’s quality system documentation, completing requirements in less than 8 months

Successfully directed and maintained the company ISO 9001 registration, resulting in no major audit findings in more than 15 years

Developed and managed the internal and external audit schedules with better than 97% on-time completion rate

Developed a control system for maintaining electronic test equipment used by over 350 engineers.

Directed the training and coordination of all company internal quality auditors and audits

Managed and led semi-annual supplier audits

Senior management liaison for presentations and quality system updates

Training Instructor/Supervisor, Technical Support Engineer (1986 – 1993)

Developed and conducted training courses on all Liebert manufactured power and UPS products for both Liebert field service engineers and Liebert customers. Managed the development and maintenance of course materials, training schedule and training budget of over $250,000.

Provided all levels of technical assistance to over 250 field service engineers, including on-site support

Controlled and managed all electronic test equipment used in the training classes

Directed and managed training instructors regarding power and UPS training course needs

Interfaced with various departments at Liebert relative to product issues and technical bulletins, writing over two dozen technical and safety bulletins

EDUCATION

COLUMBUS STATE COMMUNITY COLLEGE (1993 – 1994, 2012 – 2014)

Cumulative GPA: 3.875

Entrepreneurship: Business Plan Development

Fundamentals of Entrepreneurship

Management

Principles of Business

Total Quality Management

Statistical Process Control

JEFFERSON COUNTY TECHNICAL INSTITUTE (1974 – 1977)

Associate’s Degree in Applied Science – Electronic Engineering

COMPANY SPONSORED TRAINING / CERTIFICATIONS:

Liebert Green Belt Six Sigma certified

ISO 9001-2000 Training

Lead Assessor certified

Interactive Auditor

Liebert Total Quality

Train the Trainer

Facilitator certification

Total Quality Management

Statistical Process Control

Certifications:

ASQ Certified Manager of Quality/Organizational Excellence, certificate number 2191

ASQ Quality Auditor, certificate number 20584

Affiliations:

American Society for Quality

Who’s Who in America

Who’s Who of the Midwest

Who’s Who in Finance and Industry

Interests:

Music: Drums and Guitar - Rhythm and Blues, Blues Rock, Rock

Ernie Reyes World Martial Arts Master Instructor, 4th Degree Black Belt

References: Professional references available upon request

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