Customer Service Administrative Assistant
Resume:
Indiana G Michaels
acubzc@r.postjobfree.com
Bilingual candidate seeking a full-time position in an administrative, cultural and/or medical field. Professional experience in group planning logistics and organization on an international level. Driven individual highly regarded for excellent communication, strong problem solving, time management and leadership skills. Native level of English and Spanish. Accustomed to international travel having traveled to countries in Europe, Africa and America.
EDUCATION
UNIVERSITY OF SALAMANCA, Salamanca, Spain (Class 2013) Degree in Dental Hygiene, studied: The anatomy of teeth, D.D.S assistance, patient prep, dental cleaning, instrumental cleaning and patients recommendations/care.
INSTITUTO ENSEÑANZAS APLICADAS (IES), Salamanca, Spain (Class of 2011) Degree in Pharmacy Technician, studied : the properties of pharmaceutical drugs, OTC drugs and how to dispense them, and consult patients.
PROFESSIONAL EXPERIENCE
H&R BLOCK,Bilingual Receptionist/ Customer service professional Denver, Colorado
( 1/2016– 4/2016)
• Scheduling and greeting clients in a personalized and friendly manner.
• Matching clients with the best suited tax professional for their needs by phone and in person.
• Handling client exits by assuring all current and future needs are met.
• Maintaining office cleanliness and organization of resources with team members. AMERICAN INSTITUTE FOR FOREIGN STUDY (AIFS), Administrative assistance and Social Coordinator Salamanca, Spain
(intermittently 9/2012– 5/2015)
• Acted as a Liaison between 15-40 university students and AIFS directors.
• Held sole responsibility for a group of American students on multiple trips. Organizing finance, travel and accommodations on trips through all Spain and Africa.
• Meticulously updated files and provided administrative duties to AIFS Directors.
• Drafted, reviewed, and edited written communications for students and staff.
• Organized social and cultural activities with big groups of students. EXTRAEDUCA, English instructor Salamanca, Spain
( 9/2014- 3/2015)
• Instructed students in English grammar, phonetics and conversational skills.
• Created personalized learning objectives for students aged 3-18
• Developed multiple strategies to assist students with the difficulties involved in learning English as a second language.
• Created instructional tools to asses student's progress.
• Composed individualized student progress reports for the University administration and parents. MESTER, Administrative Assistant. Salamanca, Spain
(6/2014- 8/2014)
• Assisted in all aspects of students life and wellness for a Spanish language and culture academy compromised of 300+ students.
• Assisted with general office duties, paperwork, preparing exams and translating written documents to and from English
• Acted as a translator for small groups of prospective students and teachers touring the Academy, as well as assisting in student registration including home visits for potential host families to ensure the comfort and quality of living conditions for students. OTHER SKILLS AND ACTIVITIES
- Worked in Quassy Amusement park, CT as a ride operator ( summer 2014)
- Intermediate Italian and Portuguese.
- Dual citizenship (Spain and U.S.A)
- Preparation and elaboration of Spanish tapas and cuisine for private parties.
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