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Manager Sales

Los Angeles, CA
April 12, 2016

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FRANCES WONG ***** SE **th Street, Bellevue, Washington 98005858-***-****


Accomplished Senior Contract Manager and California licensed attorney, with extensive contracts experience.


Template Creation

Deal Structuring

Drafting and Negotiation

Cross-Functional Team Leadership

Client Relationship Management

Project Management

Policy/Process Development and Implementation

Outstanding People Skills

Excellent Analytical and Problem Solving Skills


Avaya Inc. • Santa Clara, California (Virtual Office Worker) • 2006-Present

Contract Negotiation Senior Manager & Team Lead

2015 Achievements:

Ranked top 20% of Avaya Contract Managers globally.

Negotiated contracts with 5 of the Global Fortune 100 companies.

Negotiated first sale of Avaya Messaging Service (SaaS offering) for the company.

Lead most widely attended in-house development training for Attorneys and Contract Negotiators worldwide.


Negotiate complex strategic and global agreements ranging in value from $1 Million to $50 Million.

Develop frameworks for internal deal risk analysis.

Identify risks, collaborate closely with business teams and attorneys, and drive resolution of issues in a manner that mitigates risks while satisfying the customer.

Analyze telecommunications regulations and privacy laws such as HIPAA and GLB.

Draft agreements, amendments, statements of work and responses to RFPs/RFIs.

Create templates for new product and service offerings.

Provide training to the law department and Sales.

Manage team of Contract Negotiators.

Deliver reports to management.

Ensure internal contracting policies are complied with.

Work cross-functionally to obtain approvals for non-standard provisions in agreements.

Interpret contracts for internal clients.

Meet with external customers to negotiate terms either in person or via video conference.

Proactively drive resolution of issues of first impression, such as the scope of licenses for new cloud offers.

FRANCES WONG 12536 SE 15th Street, Bellevue, Washington 98005858-***-****

CalAmp Solutions, Inc. • San Diego, California • 2005-2006

Corporate Counsel and Secretary of Corporation

Advised Executive Team and Accounting, Sales, and Human Resource departments on general corporate matters.

Developed standard contracts for newly acquired lines of business.

Created and implemented standard contracting process.

Drafted and negotiated contracts, including software licenses, work-for-hire, and professional services agreements, statements of work, property leases, employment agreements and business development agreements.

Trained sales personnel and executive team on ethics and compliance and contract process and clauses.

Negotiated agreements with government contractors, ensuring compliance with all applicable government regulations.

Hired and managed outside counsel, responsible for real estate issues and employment litigation.

Prepared corporate resolutions and minutes.

Functioned as bank account signatory.

Ropers, Majeski, Kohn & Bentley • Redwood City, California • 2000-2002


Advised small businesses on corporate matters including intellectual property and contract issues, and entity formation, maintenance, and dissolution.

Drafted and negotiated trademark and copyright licenses; trademark applications; hypertext linking and framing agreements; software development and software evaluation agreements.

Handled business formation and dissolution.

Maintained corporate records, including meeting minutes and state filings.

Gained extremely favorable feedback for preparation of memorandum for client desiring overview of U.S. intellectual property system.

Hewlett-Packard Company • Mountain View, California • 1999-2000

Contract Manager – Finance Division

Drafted agreements for products and services offered by Finance Division. Agreements included product leasing documents; strategic alliance and business development agreements; corporate guaranties; interest subsidy agreements; teaming, subcontractor, and professional service agreements; and venture finance documents such as term sheets, notes, and note purchase agreements.

Negotiated with internal departments, pre-IPO companies, and established Fortune 500 companies.

Trained sales teams on contract processes and agreement terms.

FRANCES WONG 12536 SE 15th Street, Bellevue, Washington 98005858-***-****

Lucent Technologies, Inc. • Milpitas, California • 1997-1999

Contract Negotiator

Provided legal support to sales teams in assigned territory. Reported to Corporate Counsel.

Drafted contract clauses and amendments, reviewed proposed amendments, and interpreted and analyzed implications of contract terms and conditions.

Identified and resolved legal and business issues.

Negotiated software license, distributor, nondisclosure, and beta agreements.


J.D., University of San Diego School of Law • 1997

B.A., Political Science, San Diego State University • 1993


State Bar of California, Member No. 196771

International Bar Association

International Association for Contract and Commercial Management (IACCM)

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