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Project Manager Customer Service

Artesia, CA
April 12, 2016

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-- Operations Management --

Summary of Qualifications

Goal-oriented Management Professional with extensive experience implementing growth strategies that increase efficiency and decrease expenses. A customer focused leader with vast experience in building and leading teams using direct communication and a positive attitude. Utilizes a collaborative approach to drive required action as needed. Expertise includes; Safety, OSHA regulations, Strategic Planning, Employee Development, DOT Regulations, Budgets and P&L

Professional Experience

LTR, Artesia, NM

Assistant Branch Manager / Safety Officer 2015-Present

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.

Manage staff, preparing work schedules and assigning specific duties.

Managed operations and accountable for profit and loss, budgeting, and staffing.

HR functions included interviewing, hiring, and training employees; planning, assigning, and directing work; performance management; addressing complaints and problem resolution.

Developed and implemented a quality process of improvements focused on safety, financials, operations and customer service resulting in one of the highest EBITDA % (profit) in the company.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Conducted daily safety meetings, combined with hands-on management which resulted in perfect O.S.H.A recordable and loss time incident scores in almost 2 years

Capitan Corporation, Odessa, TX

Senior Operator/EIT 2014–2015

Manage the planning and preparation of site operations to streamline overall workflow in conformity with all safety regulations.

Provide expert oversight to operator crews in organizing and calibrating equipment.

Built and cultivate customer relations by delivering high-quality services while ensuring confidentiality of all logging operations.

Take charge of arranging and submitting all required reports and data; as well as conducting self-audit to maintain a neat and safe environment with equipment and facilities.

Nabors–Completions and Production Services, Corpus Christi, TX

HSE Coordinator 2013–2014

Implement OSHA and state regulations in all operations in progress

Train workers and allot them safety gears to control accidents

Track injuries, investigate accidents at sites, and prepare and submit report to HSE director

Inspect machinery and equipment and recommend repairs and services

Identify risks involved in working with certain equipment and educate workers on the hazards

Coordinate safety and first aid training programs and enforce safety policies

Maintained training records and completed government reports in a timely manner

Capitan Corporation, Odessa, TX

Senior Operator/EIT 2011–2013

Assumed full responsibility in overseeing perforating guns and tool strings assembly; as well as in cleaning and maintaining company vehicles, tools, and equipment.

Executed routine measurement checks, calculations, and adjustments to ensure accuracy of depth measurements.

Carried out key tasks such as maintaining bond, neutron, caliper, temp, inclination and gamma ray logs; managing rig up and rig down wireline and pressure control equipment; perforating wells; and setting plugs.

Dealt with the arrangement of all job-related paperwork, drivers’ logs, and vehicle inspection reports.

Delivered technical support to the field engineer in troubleshooting tool, equipment, and truck problems.

Airbag Service of Central Texas, Austin; San Antonio, TX

Operations Manager 2009–2011

Held full accountability in delegating equipment and technicians to their appropriate facilities on a daily basis.

Closely monitored budgets and P&L to maintain a high EBITDA and Sales

Drove key efforts to improve the process and policies in support of organizational goals.

Expertly handled funding sources invoices which included the calculation of completed units of service; along with reconciliation of monthly activity, generation of year-end reports, and completion of tax-related requirements.

Bonnet Grant Constructors, Austin, TX

Assistant Project Manager 2007–2009

Delivered exemplary performance in assisting the project manager in managing assigned construction projects; encompassing contractual requirements, design drawings, and project specifications including:

oOnsite project management

oJob cost analysis

oProject schedule compliance

oProject coordination and controls

oCost tracking for sequential costing

oWeekly OAC meetings

oAs-built document procurement

oWarranty review and procurement

oChange management reports

oProject list upon request

Education and Credentials

Bachelor of Business Administration in Management / Marketing: 2005

College of the Southwest, Hobbs, NM

Occupational Safety and Health Administration (OSHA) 10 Certification

Class A Commercial Driver’s License with Tanker Endorsement

Blood Borne Pathogens Certification Urine Drug Screen/Breath Alcohol Certification

Mobile Crane Certification SafeGulf /Safeland Certification Hydrogen Sulfide Certification

Cardiopulmonary Resuscitation First Aid Radiation Safety Officer Certification.

Professional Development

Smith Driving Systems, Rollover Protection Training Hazardous Materials Training/Regulations (Rig Operations), Fall Protection Certification

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