Customer Oriented
Resume:
TIA L. SPURLING
**** ****** ***., **********, **** 45231
**************@*****.***
I possess outstanding communication and interpersonal skills developed through my work in customer service. I am a highly motivated individual whom works well alone and as a team player. I am well organized, extremely dependable, always willing and ready to learn new job functions.
SKILLS
Word Processing and Typing
Filing confidential documents
MS Word
MS Excel
Word Perfect
MS Power Point
Interpersonal Skills
Organizational Skills
Conducting Interviews
Answering phones/scheduling meetings
Have some experience in Legal Research
Assist in training new hires
WORK EXPERIENCE
PNC Bank 03/2010 - 09/2012, 01/2015 - present
Customer Service Representative Cincinnati, OH
Ensure the highest levels of client satisfaction by managing client requests, anticipating
client needs, and resolving client matters
Daily cash management for the ATM
Ensure products needed for services are stocked and organized
Participate in weekly audit of cash vault and ATM
Assist in training new hires as needed
Helped prepare for yearly audits on policy/procedures and daily operations
Reisenfeld & Associates (Precision Staffing) 02/2014 - 01/2015
Foreclosure Paralegal Account Review Team Cincinnati, OH
Assisted Account Review/Fee team to ensure payments for documents were received in a timely manner
Communicated via email with financial institutions to ensure request for document payments were being acknowledged and responded to
Communicated via email to financial institutions for document payments and provided customer support answering any questions that financial institutions may have had
Researched to find payments that may have not been recorded
Aerotek/Fifth Third Bank 09/2012 - 08/2013
Bank Card Processing/Mortgage/Auto loan processing Cincinnati, OH
Assisted underwriters by answering questions when branch personnel called inquiring about credit card applications
Input applications for customers and branch personnel
Researched reasons for an application being declined
Sent correspondence through email if branch personnel had further questions in regards to customers credit information
Assisted underwriters by answering questions when branch personnel call inquiring on auto and mortgage loans
Assisted the RCC Processing department when needed (printing bar codes)
Assisted the branch personnel when they called in for closing information on refinancing loans for their customers
Key Bank 02/2009 - 10/2009
Customer Service Representative Cincinnati, OH
Ensured the highest levels of client satisfaction by managing client requests, anticipating
client needs, and resolving client criticisms
Filed confidential material on a daily basis
Ensured products needed for services were stocked and organized
Wendy’s Restaurant 08/2003 - 11/2008
Manager Cincinnati, OH
Supervised and trained employees while managing the restaurant
Properly opened, maintained, and closed the restaurant according to standard operations
Supervised shifts and handled nightly deposits
Accurately measured inventory, placed orders and controlled shrinkage
EDUCATION & RELEVANT COURSEWORK
Tiffin University
Bachelor of Arts in Paralegal Studies Online
2013-2015
ITT Technical Institute
Associate of Applied Science in Paralegal Systems
2009-2012
Cincinnati State
Business Management and Finance
2001-2003
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