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Customer Oriented

Location:
Cincinnati, OH
Posted:
April 12, 2016

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Resume:

TIA L. SPURLING

**** ****** ***., **********, **** 45231

513-***-****

acubw8@r.postjobfree.com

I possess outstanding communication and interpersonal skills developed through my work in customer service. I am a highly motivated individual whom works well alone and as a team player. I am well organized, extremely dependable, always willing and ready to learn new job functions.

SKILLS

Word Processing and Typing

Filing confidential documents

MS Word

MS Excel

Word Perfect

MS Power Point

Interpersonal Skills

Organizational Skills

Conducting Interviews

Answering phones/scheduling meetings

Have some experience in Legal Research

Assist in training new hires

WORK EXPERIENCE

PNC Bank 03/2010 - 09/2012, 01/2015 - present

Customer Service Representative Cincinnati, OH

Ensure the highest levels of client satisfaction by managing client requests, anticipating

client needs, and resolving client matters

Daily cash management for the ATM

Ensure products needed for services are stocked and organized

Participate in weekly audit of cash vault and ATM

Assist in training new hires as needed

Helped prepare for yearly audits on policy/procedures and daily operations

Reisenfeld & Associates (Precision Staffing) 02/2014 - 01/2015

Foreclosure Paralegal Account Review Team Cincinnati, OH

Assisted Account Review/Fee team to ensure payments for documents were received in a timely manner

Communicated via email with financial institutions to ensure request for document payments were being acknowledged and responded to

Communicated via email to financial institutions for document payments and provided customer support answering any questions that financial institutions may have had

Researched to find payments that may have not been recorded

Aerotek/Fifth Third Bank 09/2012 - 08/2013

Bank Card Processing/Mortgage/Auto loan processing Cincinnati, OH

Assisted underwriters by answering questions when branch personnel called inquiring about credit card applications

Input applications for customers and branch personnel

Researched reasons for an application being declined

Sent correspondence through email if branch personnel had further questions in regards to customers credit information

Assisted underwriters by answering questions when branch personnel call inquiring on auto and mortgage loans

Assisted the RCC Processing department when needed (printing bar codes)

Assisted the branch personnel when they called in for closing information on refinancing loans for their customers

Key Bank 02/2009 - 10/2009

Customer Service Representative Cincinnati, OH

Ensured the highest levels of client satisfaction by managing client requests, anticipating

client needs, and resolving client criticisms

Filed confidential material on a daily basis

Ensured products needed for services were stocked and organized

Wendy’s Restaurant 08/2003 - 11/2008

Manager Cincinnati, OH

Supervised and trained employees while managing the restaurant

Properly opened, maintained, and closed the restaurant according to standard operations

Supervised shifts and handled nightly deposits

Accurately measured inventory, placed orders and controlled shrinkage

EDUCATION & RELEVANT COURSEWORK

Tiffin University

Bachelor of Arts in Paralegal Studies Online

2013-2015

ITT Technical Institute

Associate of Applied Science in Paralegal Systems

2009-2012

Cincinnati State

Business Management and Finance

2001-2003



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