PERFORMANCE ACCOUNTABILITY RESULTS

JOSEPH

C A T R E N

***** ******* ****

Apple Valley, California 92308

Cell: 909-***-****

acubv1@r.postjobfree.com

EDUCATION

Bachelor of Arts in

Accounting, California

State University, San

Bernardino, CA

Associate of Science

Degree in Business

Administration, Victor

Valley College, Victorville,

CA

PROFESSIONAL PROFILE

Top-level leader with strong

P&L, sales, as well as ability

to meet unique demands.

Recognized leader and

mentor who effectively

manages multiple locations.

Proven track record in

maximizing customer

satisfaction.

Take-charge manager who

resolves difficult situations

under adverse conditions.

Exceptional interpersonal

communicator with proven

ability to motivate diverse

groups.

Innovative troubleshooter

and problem-solver who

excels at developing creative

ideas.

Highly motivated self-starter

who maintains high team

morale during difficult times.

Award-winning achiever with

10-year history of loyal

dedication to

Refrigeration/HVAC

industry.

OPERATIONS MANAGER

Proficient business operations professional eager to manage multiple units while driving profits and delivering results

PROFESSIONAL EXPERIENCE

Fiscal Assistant. San Bernardino County Public Works, San Bernardino, CA 10/2014-Present

Perform fiscal duties and work in support of accounting processes, such as verifying, auditing, classifying, processing, tracking, accounts payable, travel claims, a variety of billings and payments, reimbursements, accounts receivable, and client payments received.

Staff Accountant. Advantage Business & Medical Solutions, LLC, Hesperia, CA 07/2009-Present

Part-time accounting services for a small business. Assuming full responsibility for maintaining financial reports, records and general ledgers, prepare and analyze budgets and perform general bookkeeping and billing activities such as accounts payable, accounts receivables, month-end reporting and year-end reporting.

Accountant Assistant. CPA Forensics Plus, San Bernardino, CA 01/2014-10/2014

Evaluated cases, creating bank analysis, tax analysis and business analysis from accounting software or other data such as balance sheets and income statements.

Created reports from analysis findings for CPA evaluation to value the business, determine cash flows or other requirements of the court. Mechanical Service Manager. Long Building Technologies, Las Vegas, NV

(05/2008-07/2009)

Managed the service, sales and installation business units for commercial refrigeration and HVAC in the greater Las Vegas, NV area.

Demonstrated the ability to increase profitability and customer relations through knowledge of contract administration and project operations management, through leadership, managerial communications, and computer

/general accounting proficiencies. Supervised and directed all dispatch functions, service job costing, manpower scheduling and process billing.

Increased profits through quality, standardization, profitability and timeliness of all MS business unit operations, including selecting, screening, supervision, scheduling and monitoring the progress of the Service Foreman, Service Technicians, Service Salesperson, Dispatchers, General Administrative and Project Coordinators.

Service Manager/Construction Manager–Western Region, Hill Phoenix Refrigeration, Chino, CA

(02/2002-03/2008)

Managed the service, sales and installation business units for commercial refrigeration and HVAC in the Western region.

Supervised and directed over 100 employees.

Demonstrated ability in developing and building the installation and service business in total annual sales, margins and gross profit, through oversight and PERFORMANCE ACCOUNTABILITY RESULTS

AREAS OF EXPERTISE

Administration

Management

Budget Development

Business Plan

Development

Capital Improvements

Competitive Analysis

Customer Service

Improvement and

Initiatives

Decision Making

Direction

Directing High-Producing

Teams

Efficiency Improvement

Financial Management

Low Staff Turnover

Management by

Objectives

Multi-Million Dollar

Profit/Loss Management

Office Management

Open Lines of

Communication

Operations Management

Policy Formulation

Procedure Development

Profit Margin Increases

Revenue Growth

Staff Coaching/Mentoring

Staff Leadership

Development

Strategic Planning

Strategizing Client Needs

Team Building

AWARDS & CERTIFICATIONS

“Vendor of the Year”

award – Hill Phoenix

Certified Georg Fisher

ABS Pipe representative.

Refrigerant Handling

Permit

management of all aspects of refrigeration and HVAC equipment installations. Ensured and maintained supervision, productivity and profitability of the Dispatch, Parts, and Customer Service, Customer Accounts, Subcontractors, Non-Mechanical Services and Warehouse departments. Lead Dispatcher, Source Refrigeration, Anaheim, CA

(01/1999 – 02/2002)

Maximized purchasing power by ensuring department purchase/inventory of all materials, supplies, tools, rental and sublet labor remained competitively priced.

Maintained customer integrity through the screening, selection, scheduling and monitoring of progress of technicians for all refrigeration and HVAC work performed.

Provided guidance to HVAC and Refrigeration Mechanics relating to installation, repair and maintenance of refrigeration equipment and systems. INFORMATION SYSTEM PROFICIENCY

Microsoft Word, Excel, Outlook, PowerPoint, Access

FAS (Certified through County of San Bernardino)

Shadow FS (Certified through County of San Bernardino)

Dynamics

AS400

Compuweigh

Cloud Computing

Crystal Reports

PAS

MEMBERSHIPS & SPECIAL PROGRAMS

Accounting Association, California State University, San Bernardino

Volunteer Income Tax Assistance (V.I.T.A.), Internal Revenue Service Free tax preparation for low-to-moderate income families

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