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Customer Service Assistant

Rugby, WAR, United Kingdom
April 12, 2016

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Bethany Lawson

** ***** ******, *******, *****, CV21 1DG


Personal Summary: I am a welcoming, creative individual continuously striving to achieve my full potential. Always ensuring that I am presentable, punctual and reliable, I work equally well as a team member or independently.

Work Experience: CIA Insurance: Outbound Team – April – August 2015

Jobs Included:

Following up internet leads/quotes by telephone

Efficient use of a personal diary to ensure all call backs are made promptly

Selecting the appropriate policy for the customer

Arranging payment for policy either through card payments or third party finance

Working under pressure whilst maintaining an exceptional telephone manner.

Hungry Horse Steam Turbine: 5th May – 20th December 2014

Maintaining a tidy restaurant and kitchen

Working safely following health and safety guidelines

Sustaining personal knowledge by completing in-house training and online workbooks

Delivering excellent customer service

Presenting menus and upselling products

Serving drinks and hot plates in a fast paced environment

Dealing with payments

Next: Store Assistant - 20th June – 25th June 2011 (1 week work experience)

Jobs included: Stock taking, customer assistance, fitting room duty, cleaning, checkout service, stock replenishment and general customer service.

Boughton Leigh Junior School: Classroom Assistant - 27th June – 1st July 2011 (1 week work experience)

Jobs Included: Helping prepare lessons, special needs care, assisting students with classwork, school trip preparation, managing events and admin work.

Education &

Qualifications: 2006-2012: Avon Valley School and Performing Arts College

BTEC Art: A*

I.C.T (Double Award): A

English: B

Performing Arts: B

Health and Social Care: B

Maths: C

Science: C

Textiles (Design & Tech): C

2012-2014: Warwickshire College: BTEC Art & Design Level 3 BTEC Level 3 Diploma in Art and Design: Merit

2015-2016: Falmouth University: BA Hons Illustration (Withdrawn)

Hobbies & Interests: My main interests include art, music and fashion. In my spare time I enjoy socialising with friends and family, playing guitar, drawing and jogging.

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