Customer Service Sales Representative

Brittany Oyster

Edgewood, WA

**************@*****.*** - 253-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

V.P. of Contracts, Estimator, Production Planner, Buyer Quality Stamping & Machining - Sumner, WA - October 2012 to February 2015 Responsibilities

V.P. of Contracts

Negotiated and maintained all customer contracts, single order and long term agreements

Created and maintained accurate digital and physical databases for all Long Term Contracts

Reviewed all incoming orders for accuracy to bid history and LTAs

Performed "second look" risk assessment for all incoming jobs

Reviewed customer drawings to ensure capability

Reviewed work load to ensure capacity

Estimator/Sales Representative

Calculated material, subcontract, & labor costs for all requested parts Contacted suppliers for RFQ's on purchased parts, sourcing often required

Created and maintained an accurate digital and physical databases for all RFQs received (including customer name, buyer contact info, date rvcd & submitted, part qty, part price, and any NR/tooling fees)

Worked directly with the customer to ensure accurate data was provided, as well as clarification on drawings

Production Planner

Interpreted customer data

Created operational manufacturing plans for sheet metal parts, machined parts, & complex assemblies

Contacted customer when engineering errors were present on customer drawings/in customer specifications

Customer Service Representative

Provided status updates to all customers

Resolved customer complaints and maintained great customer/supplier relations

Followed/pushed necessary jobs through shop and ensured good quality/on time delivery

Handled customer complaints/part rejections and customer reviews

Miscellaneous Duties

"go-to" person for many manufacturing issues in all departments

Primarily assisted Inspection, Assembly, and Shipping Departments

Assisted in the interpretation of drawings, inspection requirements, documentation requirements, etc

Trained several employees in Contract Review & Estimating

Assisted in Audit preparation

Frequently assisted both Material/Hardware Purchasing & Outside Processing departments when difficult/ hard-to-find parts & processing requirements were present, as well as when the workload was too much to handle.

These are just some of the many duties assigned to me. Accomplishments

Prior to my work as an Estimator/V.P. of Contracts there was no accurate, searchable record for bid history/ LTA. I created an efficient system for tracking all original bid documents (paper copies) and locating them when needed, as well as a digital record. Paper records were kept to ensure accuracy and eliminate errors to due to typos.

During my time as a Sales Representative (and customer service), sales were increased by 130%. I maintained a great professional relationship with all of our customers and even saved us from permanently losing business from a very large and important customer.

I also maintained an excellent, easy-going, friendly relationship with all of our Suppliers and Outside Processors. I was able to reduce costs by getting our commonly purchased good at a hefty discount with the agreement to a strict LTA (strict in our favor). The 3 suppliers that these LTAs were with generally either do not commit to LTAs or would not normally agree to the conditions I proposed. Not to mention, prior to my employment, Quality Stamping never had an LTA with ANY of their suppliers. I was also able to reduce costs with my extensive knowledge of Military and Commercial Aerospace material, parts and process approved substitutions.

EDUCATION

[Incomplete/no degree rvcd] Bachelor's in Aviation/Manufacturing Management & Operations in Manufacturing Management

Portland Community College - Portland, OR

2009 to 2010

SKILLS

Microsoft Office (10+ years), CAD (3 years), Contract Management (4 years), Contract Negotiation (4 years), Contract Administration (4 years), Project Management (4 years), Production/Manufacturing Planning (4 years), Problem Solving (10+ years), Customer Relations (6 years), Continuous Improvement (6 years), Lean Manufacturing (6 years)

CERTIFICATIONS

MOS

2010 to Present

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