VICTOR BENVENUTO

Tower * Light Residences, Edsa Boni Mandaluyong City

Mobile: Smart +639********* Globe +639*********

E-mail: acubme@r.postjobfree.com

OBJECTIVE

Seeking a position where my skills and experience may interact to offer the most comprehensive clientele services with the scalability for financial grow and efficiency on making the organization profitable, by winning new business and gaining market recognition.

PROFESIONAL EXPERIENCE HISTORY:

Bilingual Spanish BPO Sales Account Consultant

America Insurance Group, Altamonte Springs, Florida USA November 2015 – February 2016

DUTIES & RESPONSIBILITIES:

In charge of the Spanish clientele and national Hispanic marketing to existing clients and new clients for various cities, such as Florida and Texas.

Precise reporting of account status to customers office administration and management.

Handle end-user requests and account escalated issues.

Make prospect interested on the product and getting AdWords certified and badged.

Review all application and validations of accounts created with health insurance plans, such as: Humana Health Plans, United healthcare, Cigna Health and other health carriers.

Submit verifications to market place and creation of new accounts, date entry of new account applications and business support to ensure quality control standards are accomplished. Realtor, Assistant Manager (Self Employed)

Metroplex Realty LLC, Dallas, Texas USA

October 2014 – November 2015

DUTIES & RESPONSIBILITIES:

Residential property sales. Project management on the sales floor call center.

Assist staff with network installations; manage storage of documents, training of new staff and development weekly sales goals.

In charge of inbound and outbound sales strong problem solving skills ability to multitask doing challenging sales environment phases.

Convert prospects to closed sales for clients.

Provide close, personal client attention and tenacious follow-up to ensure best service.

Prepare contracts and documentation; advice first time home buying clients, under contract due diligence administration, including escrow and little procedures.

Prepared of advertising the main product to the market to make it more attractive to the clients.

Analytical market research and application statutes and multi -tasking capability, codes and regulations on housing with general contracts and VIP clients. Operations Supervisor

Flight Services International, Houston, Texas USA

October 2011 – September 2014

DUTIES & RESPONSIBILITIES:

International travel of AMC Military and Executive charters.

Inspection of aircraft emergency equipment regularly to ensure compliance with FAA measures, safety and company quality standards.

Documentation of employees performance and compliance.

Conducting inter actors, maintenance and other military ground personnel to prepare flight plan and assist with DOT inspections.

Confidently interact with and provide excellent client services and collaboration with other departments, such as corporate management, sales and marketing. Associate Sales Manager

Phillips Commercial Real Estate Services, Frisco, Texas USA December 2010 – October 2011

DUTIES & RESPONSIBILITIES:

Manager and Account IT specialist, to exclusive and prospect clients seeking to invest in multifamily properties.

Consistently deliver outstanding customer sales experience to agencies.

Schedule meeting with clients to deliver detail reporting of properties P & L reports, market forecast regarding new marketing for rent and sales comparable.

In charge of cloud-based advertisement through computers and mobile devices and organized all together.

Client consulting on real estate investments, asset management, coordination of services and sale contracts. Assisting client under due-diligence period, translation of documents in Spanish for bilingual accounts and scanning contract renewals.

Overseeing contractors, tenant selection, leases accounting tenant billing issues, administration of other property operations.

Overseen contractors, handling customer issues or concerns via phone email and live chat, Acquisition structure by market analysis, property evaluations analysis, including BPOs. Contractor / Leasing Agent & Assistant Manager

AAA Apartment Staffing Agency, Dallas, Texas USA

February 2008 – September 2011

DUTIES & RESPONSIBILITIES:

Worked for several apartment communities of 200 to 400 units, as a leasing consultant, assistant and property manager.

Provide prospect residents information about community, amenities and floor plans.

Coordinate move ins, move outs, lease negotiations and conduct showings.

Oversee and assist daily operations, maintenance request and resident relations.

Above experience include, properties on section 8 and low income government programs. Bilingual Spanish Technical Account & Sales Manager Ambit Energy, Dallas, Texas USA

May 2004 – January 2008

DUTIES & RESPONSIBILITIES:

Cold calling to coordinate status calls for inquiry and pending sales.

Track active and non-active customer accounts / scans.

New product and services marketing development to forecast on clients usage.

Team building, schedule meetings with staff and customers.

Over six figures of growth sales annually.

Beverage Operation Supervisor

JW Marriott Resort, Palm Desert, California

September 2003 – April 2004

DUTIES & RESPONSIBILITIES:

Supervise 15 – 20 employees on a daily basis.

Oversee 3 different outlets.

Audit inventory, reservation book keeping and documentation of employees. Assistant Manager

Miramonte Resort & Spa, Indian Wells, California USA March 2003 - September 2003

DUTIES & RESPONSIBILITIES:

Ø Assistant of activities and event coordinator.

Ø Scheduling and inventory auditing for staff.

Ø Guest relations and reservations on VIP clients. Crew Scheduling & Flight Operations, Team Leader

AMR Corp. American Eagle Airlines, Arlington, Texas USA October 1998 – February 2003

DUTIES & RESPONSIBILITIES:

Ø Coordinated / monitored schedules for more than 300 FAR 121 Pilots while advising senior management on personnel issues or problems which would impact on performance. Ø Serve as a communicator and security specialist with dispatch operations with passenger charters and cargo to ensure quality control for marketing team and the absolute safety, service of aircraft, crew and passengers.

SKILLS:

Ø Diverse experience leader in management, real estate sales, legal document, including contract renewals, drafting of real estate for attorneys to review. Ø Accomplished influential team player with performance in exceeding sales goals and maintaining strong client satisfaction. Sales driven and capable of multitasking skills. Ø Experience on network voice support, media management, asset management and team development to execute sales and serving high net worth clients.

Ø Ability to be flexible in managing in simultaneously changing priorities, as well as coordinating projects with diverse responsibilities.

Ø Strong analytical skills and problem solving issues when it comes to challenging questions in sales environment.

Ø Strong experience in AdWords and other marketing outlets, social media, social devices and cloud- base software.

Ø Outstanding verbal and written communications skills with proven ability to train and developed team members to ensure department objectives are met.

Ø Bilingual in Spanish.

Ø BPO call center, telemarketing, call calling, collections, product development sales, direct sales, business to business product sales and account management. Ø Detail oriented and internet savvy, proficient with Microsoft internet office, windows, word, excel, outlook, MAC and various CRM systems.

Ø Knowledge in IT aspects including security spectrum, C++ coding, software and hardware devices programs.

Ø Knowledge in cloud-based services.

Ø Experience in TAM, working on the VIP accounts that includes SLA’s., while overseen SOW’s from PM’s.

Ø Experience as a resolution manager on several accounts that involved trouble shooting billing issues responding to Email customer issues with pending tickets or FAQs from portal issues. EDUCATIONAL SUMMARY:

CHAMPIONS SCHOOL OF REAL ESTATE –TECHNICAL INSTITUTE 3721 Mapleshade Ln, Plano, Texas 75075, United States April 2007 – July 2010

Real Estate Law, Principles, Ethics and Management UNIVERSITY OF SACRED HEART

PO Box 12383 San Juan, Puerto Rico 00907

August 1998 – July 1999

School of Business Administration

AMERICAN MILITARY ACADEMY

PO Box 7884 Guaynabo, Puerto Rico 00970

August 1987 – May 1997

JROTC – High School

CERTIFICATIONS & LICENSES:

LICENSED REAL ESTATE SALES AGENT

LICENSE NO. TX 604855 – May 2010

MANAGEMENT CERTIFICATION TEXAS ASSOCIATION OF REALTORS (TAR) May 16, 2010

PROFESIONAL REFERENCES:

Reese Arimbuyutan

Licensed Emergency Medical Dispatcher / EMT, Pilipinas 911 Inc. Mandaluyong City +632**********)

Chase Walker

Sales Manager, Home Improvement RBA

Atlanta, Georgia, USA +177********)

Rasheed Sidney

Sales Manager, Electrical Company

Houston, Texas, USA +132********)

I hereby certify that the above statements are true and correct to the best of my knowledge and beliefs.

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