Customer Service Sales

Emily Estep

Sales Associate

Glenmoore, PA

acubin@r.postjobfree.com - 484-***-****

WORK EXPERIENCE

Desk Manager

BounceU - Exton, PA - June 2015 to Present

Responsibilities

•Open and close facility.

•Address customer queries, emails and concerns in a professional manner

•Take party reservations, up-selling of party extras

•Operate cash register.

•Oversee parties and party guests. Responsible for overall safety and satisfaction of guests.

•Direct staff as needed to check in parties, take care of any party extras, keep parties on schedule, clean- up facility

•Responsible for addressing any injuries that may occur during a party

•Follow and enforce company policies and procedures Sales Associate

The Home Depot - Downingtown, PA - 2014 to 2014

* Politely greeted customers and provided the highest level of customer service

* Simultaneously handled the needs of multiple customers and provided resolution for all customer inquiries

* Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

* Answered product questions with up-to-date knowledge of sales and store promotions

ASSISTANT MANAGER

TOYS R US - Pottstown, PA - 2010 to 2011

* Complete all point of sales opening and closing procedures, including the contents of the cash register and store safe

* Operated a cash register for cas, check and credit card transactions with 100% accuracy

* Followed merchandising guidelines to present visually appealing displays

* Coordinated all daily shipping and receiving and maintained and activity log

* Priced merchandise, stocked shelves and took inventory of supplies

* Alerted customers to upcoming sales and promotions Shoe Department Lead

Target - Exton, PA - 2010 to 2010

* Handled all customer relation issues in a gracious manner and in accordance with company policy

* Followed merchandising guidelines to present visually appealing displays

* Stocked and replenished merchandise according to store merchandising layouts

* Contacted other store locations to determine product availability

* Cleaned and organized the store, including the checkout desk and displays

* Maintained knowledge of current sales and promotions, policies regarding payment, exchange and security practices

EDUCATION

Phlebotomy

Delaware County Community College - Downingtown, PA 2011

SKILLS

Active listening skills, Scheduling, Outstanding Communication, Detail Oriented, Microsoft Office, Dependable, Multitasking, Customer Service, Problem Solving, Organized, Prioritizing, Interpersonal skills

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