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Human Resources Management

Location:
Los Angeles, CA
Posted:
April 11, 2016

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Resume:

Benn Andrew Dy

BLOCK ** LOT * NARRA

ST PHASE * RAINBOW VILL 5

BAGUMBONG, CALOOCAN CITY

PHILIPPINES Mobile: 562-***-****

acubij@r.postjobfree.com

PROFESSIONAL SUMMARY

Solutions-focused professional with over ten years of experience leading and managing the vision, values, strategy, and drivers to sustain Human Resource solutions, with the demonstrated ability to facilitate organizational change and foster linkage between organizational objectives and Human Resource activities. Able to drive collaboration among diverse business units and Human Resource functions by maintaining a proactive and systemic perspective to drive strategy. Highly skilled at managing diverse projects that cross diverse disciplines of Human Resources throughout the employee life-cycle; labor management, disciplinary/grievance procedures, career counseling, performance evaluation incentive awards programs, benefits/leave administration, training intervention, employment decisions, compensation and organizational development.

CORE COMPETENCIES

Program/ Operation ManagementHuman Resource ManagementStrength Management

Leadership/DevelopmentPolicy/Procedure Development Training Management

Change ManagementRetention StrategiesSalary/Wage Administration

Benefits Administration EEO Labor LawsPerformance Measurement

Supervisory ManagementStrategy DevelopmentRecruitment/Staffing

PROFESSIONAL EXPERIENCE

Human Resources Manager – Training & Development 2006 – Present

Carnival Cruise Lines

Carnival Corporation

Carnival Cruise Lines, 3655 N.W. 87th Avenue,

Miami, Florida, 331**-******, U.S.A.

Directed all aspects of team member’s initiatives planned, researched, coordinated, and executed all human resources program strategies. Plan, develop, and operate the administrative and shipboard life activities support systems to build and sustain morale.

Coordinated senior/middle-level managers to develop in-depth knowledge of the operation requirements and its challenges in order to increase performance

Facilitate all on board training programs and maintain accurate records thereof.

Monitor and maintain required level of spoken English on board through regular English Evaluations, reporting as per set of procedures and conducting classes.

Coached and developed the Human Resources Coordinators on methods and means of fair and consistent performance management processes in order to succeed in their goals.

Contribute to in house publications on a regular basis.

Attend all seminars and training programs as directed by Human Resources Department.

Monitored and assessed employee morale and developed strategies to enhance overall employee satisfaction. Instituted multiple programs to increase moral in order to increase engagement, performance, accountability and team building.

Facilitate on board service award programs and monthly recognition programs for top performers both team members and managers.

Strategically partner with shore side and shipboard leaders to ensure delivery of HR products and services that enable business success and to set operational goals.

Human Resources Consultant/Trainer 2008 – 2012

Right Call Company

11th Floor Tycoon Building

Ortigas Center, Pasig City Philippines 1605

Consulted and assisted a newly established business mostly in different aspects of Human Resources.

Including but not limited to recruitment, hiring process, training, and developing strategic ideas for employee’s compensation to be an employee’s choice on a highly competitive industry.

Directly responsible for all the clients in the United States

Responsible in closing any deals for the company and new clients in the United States

Ensuring production quota of the clients was reached.

Conducting a daily team and individual training of supervisors and agents.

Responsible for the daily, weekly and monthly overall performance of the whole account to the CEO of the company.

Encouraging employees for accounts on a daily basis for team motivation and keeping the moral of the marketers high. Positive rapport with team and work collaboratively to achieve cooperate goal

Conduct interviews on new applicants.

Participate on the revalidation day of all trainees and strain those who will continue on the job training.

Organizing and planning for developing as well as directing a work unit. Serving as an organization wide expert in a professional and technical area.

Negotiation, interpersonal and leadership skills was required for a stressful environment.

Conduct interviews for job applicants

Account Manager 2008 – 2012

E-Pacific Global Contact Centre Inc.

Orient Square Building, Ortigas Jr. Road

Ortigas Center, Pasig City, Philippines 1605

Directly responsible for three teams of telemarketers with ten agents per team.

Daily checking of the team and individual performance and productivity.

Ensuring production quota of the clients was reached.

Conducting a daily team and individual training of agents.

Responsible for the daily, weekly and monthly overall performance of the whole account to the Campaign Director, Co-Managers, Account Directors, and Vice President of the company.

Responsible for the daily, weekly and monthly production of the client account.

Encouraging employees for accounts on a daily basis for team motivation and keeping the moral of the marketers high. Positive rapport with team and work collaboratively to achieve cooperate goal

Conduct interviews on new applicants.

Participate on the revalidation day of all trainees and strain those who will continue on the job training.

Able to work in shifts and well work under pressure and work efficiently in a fast-paced environment.

Strategic planning and large scale program/project management experience. Demonstrated ability to work effectively in highly decentralized matrix organizations across multiple political constituencies.

EDUCATION / PROFESSIONAL AFFILIATIONS

March 2003

Bachelor of Aero Space Engineering

Air Link International Aviation College

Manila Philippines

February 2004

Far East Maritime Foundation Inc.

Manila Philippines

Certification in:

Basic Safety Training

Proficiency in Personal Survival Techniques

Fire Prevention and Fire Fighting

Elementary First Aid

Personal Safety and Social Responsibility

December 2004

Informatics International Computer Institute

Manila Philippines

MS Office 2003-Word, Excel and PowerPoint

PC for the Manager

PC Networks and Troubleshooting

August 2009

Carnival College of Management

Miami Florida

Certification of Training

Leadership Skills

Effective Performance Evaluations and Records

Communication

Coaching

Effective Delegation Skills

Managing Stress

Effective Time Management

OTHER EDUCATIONAL CERTIFICATIONS:

Managing Hospitality Human Resources American Hotel & Lodging Educational Institute

Crowd Management - STCW Miami Florida

Crisis Management – STCW Miami Florida

Train the Trainer – STAR Centre Ft Lauderdale Florida

TEFL- Teaching English as a foreign language English language Centre – United Kingdom

SELECTION OF AWARDS

• I AM Leader of the Month – October 2014 – Carnival Cruise Line

• Star Employee of the Month – February 2007 – Carnival Cruise Line

• Stare Employee of the Month – May 2006 – Carnival Cruise Line

SKILLS:

Computer proficiencies in MS Word, MS Excel, MS Power Point and MS Outlook, Excellent presentation skills. Ability to work positively for multiple months at a time away from home in confined environments.



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