Linda J. Schmidt email@example.com
Software Implementation/Training/PMP with full life cycle. Perform gap analysis providing client new process. Develop training documentation, and rollout training/software migrations for enterprise systems. Uncover barriers, gain buy in from clients and build relationships. Consulted/recommended process improvement. Develop technical design client documents. Perform on-site testing and building data-base. Excellent interpersonal skills, decisive and results-oriented individual committed to making significant and continued contributions. Report on project progress, including deliverables, milestones, risks and mitigation strategies. Lead for scrum agile teams.
Presentation/Demo Conflict Resolution Implementation/Migration
Influence/Persuade Leadership/Managing/PM Consulting/Training
Lytx DriveCam, San Diego, CA 7/2015-12/2015
Regional Account Manager
Managed Enterprise Accounts for the transportation and safety environment. Developed relationships at several levels within a client’s organizational structure to better assist client perception of goals and expectations. Experience with analytics, databases, predictive modeling, and business intelligence. Main point of client contact, developing new business and engaged client with product. Identified additional strategic opportunity with in the safety industry. Reported on project progress including deliverables, milestones, risks and mitigation strategies. Responsible for up to 2.6M in sales, 50% Domestic travel. (Remote Position)
Increased Region Sales by 20%
Increased Client Engagement by 50%
cPanel, Houston, TX 2/2013-7/2015
Managed 150+domestic and International accounts focusing on building relationship and identifying opportunities, and risks. Served as the key escalation point, identifying process to improved the client experience and exceed expectations. Attended trade-shows to promote business growth and increase sales, while working with marketing and social media. Lead training activates focus around agile scrum and weekly classes for my department and was part of other area departments scrum team such as Product development, Marketing, and Engineering.
2013 Increased Sales by 22%
2014 Increased Sales by 34%
Increased Brand Awareness by 40%
Domestic/International Travel 50%
McKesson Automation, Moon Twp, PA 6/2011-1/2013
Implementation/Project Mgr (Medical Software)
Facilitated clinical training initiatives as subject matter expert for software and, hardware, (train the trainer), Webinar delivery and support for go lives/post go lives. Worked with PM to ensure projects were completed on time and in scope. Analyzed, designed, and evaluated clinical education courses to ensure customer requirements were met and documented. Reported post project evaluation and obtained final client sign-offs to validate project satisfaction. Developed presentations, led meetings, facilitated process sessions, and advised customers on all aspects using best practice. (Remote Position)
340b-Program Knowledge for Pharmacy
Led Client Process Analysis Meeting
Linda J. Schmidt firstname.lastname@example.org
TeleTracking Technologies, Pittsburgh, PA 8/2007-2/2011
Implementation/Training Analysis/Project Mgr (Hospitals/Medical Software)
Facilitated clinical classroom /Webinar training for hospital EMR/patient tracking system and bed management. Meet with clients for gap analysis, to plan analyze and oversee business process and flows. Uncover barriers and possible resistance. Recommend/Implement process improvement-Best Practice. Develop and implement system wide training project strategy according to project scope, deadlines, client needs and resources. Accountable for development, process and quality of project deliverables from inception to completion. Manage customer expectations and establishes goals and resolutions. Communicate effectively with senior management internal/external on status. Responsible for instructor-led training for C-Suite, all end users. Work with project team to secure a smooth training, go-live and post go-live. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality by providing solutions. (Remote Position)
Build Data into system as needed
Manage Scope Changes/Trouble Shoot/Testing
Establish Training Goals/Objectives/Resolutions
Utilize (RTKI) indicators for Reporting Features
Deploy Mobile devises
Develop Technical business documents/Training Material for Client
Beaumont Hospital, Troy, MI 2/2000-8/2007
Manager, Patient Transportation
Initiated successful start -up of new department and Increased patient transports by influencing end users to adapt to new computerized patient tracking system, Tele-Tracking software. Managed department from the ground up, developed department policies and procedures to ensure department was functioning within (Joint Commission) guidelines, supporting all department goals. Collaborated with C-Suite and Nursing to coordinate department processes. Established a department budget and set spending guidelines allowing plan to be implemented against department goals .Communicate difficult/sensitive information tactfully, hires, trains, assigns work and evaluates performance. Coordinates educational activities between department/programs to increase efficiency and provide higher levels of service. Manage department and housekeeping inventory levels to assure hospital needs were met within budget. Used Clinical Bridges system and EPIC.
Cardiac Cath Lab Tech- worked as a tech for five years in the cath lab. 5/1995-2/2000
Increased Productivity 243% in 2 years.
100% Budget/Revenue Goals met
Developed (3) Year Department Projected Business Plan
EDUCATION / TRAINING
Bachelor of Science, Marketing
University of Phoenix, Detroit, MI
Currently working towards PMP/PMI certification
Experience with the following systems: Sales Force, Enterprise, CRM, Misys,Eclipsys, Meditech, Cerner, Citrix, Oracle, Care- Stream/GE-RIS/PAC/RA600,Centricity,eClinical Works, Enterprise Software system, Micro-Soft Office Application,Docu-Sign, and Web Conferencing software, Tableau Software, Kronos.
Certifications: HIPAA, EKG Technician / Telemetry Monitor Technician / BCLS / CPR.
Professional Development: Agile Scrum, Crucial Conversation Course – S. Covey, Lee Hecht Harrison-Professional Transition.
Committees: Safety, Quality, OSHA, Employee / Client satisfaction, Compliance, Department Agile Scrum Team.