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Service Customer

Spring, TX
April 11, 2016

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Brandon Lemoine

***** ***** ****** **.

Magnolia, TX 77354

Cell 832-***-****


Brandt/ NOV (National Oilwell Varco), Conroe, TX

April 2014 - July 2015

Sales/Logistics Coordinator


Print Pro Forma Invoices and compare customer PO to the sales order and follow up on any discrepancies

Verify ship to, bill to, country of origin, quantities, country of final destination, and rig name and/or number are all correct

Screen all parties and rig name/number through verification system

Research rig name/number and country of final destination to verify the rigs actual location

Ship orders via FedEx, UPS, DHL, ACT, CENTRAL, or SAIA

Load trucks

Obtain pricing and lead times from vendors

Chase vendors for on time deliveries

Reason for leaving: Laid off - Reduction in staff

Generator Supercenter, Tomball, TX

September 2013 - February 2014

Service Director


Directly responsible for 10 employees

Responsible for all functions of the service department

Order, obtain lead times, and chase on time delivery of parts

Invoice and post payments in Quick Books

Schedule daily driver routes

Invoice and post payments in Quick Books

Keep up with all maintenance contracts and send out renewal notices

Keep up with maintenance and repairs for all company vehicles (10-15)

Take customer calls and set up jobs

Verify accuracy of each job before closing

Keep an accurate and current WIP report

Create repair estimates and call customers for approval

Handle all customer complaints

Reason for leaving: Laid off - Couldn't make payroll

Questco Companies, Conroe, TX

November 2010 - September 2013

Payroll/Accruals Specialist


Maintain accurate employee records (W4, I-9, direct deposits, etc.)

Process payrolls

Keep accurate accrual records for our largest client (approx. 1000 people)

Send invoices and payroll reports to clients

Assist IT with accrual tracking in Time Track for all clients

Reason for leaving: No further advancement opportunities

ePlus Technology, Houston, TX

February 2010 – April 2010

Billing Specialist/Service Coordinator


Review customer contracts and open projects

Attain PO’s and signoffs from customers

Receive, approve, and post 3rd party invoices

Verify and approve time for 20 – 30 employees

Verify each project for accuracy prior to invoicing

Invoice all projects

Reason for leaving: Laid off - Position outsourced to North Carolina

Atlas Copco, Houston, TX

September 2009 – January 2010

Florida Coordinator


Schedule and dispatch 12 technicians to job sites thru out the state of Florida and southern Georgia on a daily basis

Create and send out repair estimates to customers

Order and track parts for service jobs

Take customer calls and set up jobs

Posting miscellaneous charges to orders

Verify accuracy of each job before closing

Keep an accurate and current work in progress excel worksheet

Take after hour and weekend calls


Reason for leaving: Salary position that required 60 plus hours a week while I was taking college courses

Airdyne Ltd., Houston, TX

January 2006 – September 2009

Service Logistics Coordinator


Filing all warranty claims and part returns thru Ingersoll Rand’s data base

Responsible for in-house jobs and technicians

Creating and sending out repair estimates for customers

Ordering and tracking parts for service jobs using various ordering systems

Helping technicians on the yard as needed

Pulling service orders that are to be shipped through UPS and coordinating their shipment with the warehouse

Taking customer calls and setting up jobs for the service department

Quote and coordinate delivery and return of rental equipment

Pulling parts for service jobs

Scheduling techs for each day

Assisting with billing questions upon closing out jobs

Assisting supervisor with various tasks throughout the day

Reason for leaving: No advancement opportunities

Computer Skills

Operating Systems:

Dynamics AX 2012, Quick Books, Microsoft Office, Microsoft Excel, Microsoft Outlook, Kronos, 10-key by touch, UPS, FedEx, DHL

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