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Management Human Resources

Toronto, ON, Canada
April 11, 2016

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To Whom It May Concern:

I am very interested in the HR Role within your organization. I believe my Human Resources Management education coupled with eleven years’ experience in recruitment, consulting, training and management would make me an asset to your organization.

My education has provided me with a strong background in Human Resources management and business foundations. My work experience has provided me with the opportunity to understand the importance of a generalist role and implementing my working knowledge of employment-related legislation including, but not limited to, Employment Standards Act, Occupational Health and Safety Act, Workplace Safety and Insurance Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and other related pieces of human resources legislation, regulations and guidelines; while keeping the best interests of the organization in mind.

My extensive background in recruitment, HR systems and management has honed my skills as an industry professional, while giving me the opportunity to better understand various industries. I possess the business acumen required to fulfill the duties of this role. I am a proactive and professional individual who is committed to delivering excellence. I possess exceptional communication and management skills with the ability to multi-task and prioritize tasks. I have a proven ability to work independently with little supervision and the ability to work as part of an effective team.

I would like the opportunity to further discuss my professional experiences and academic background; please contact me at the phone number listed above. I have enclosed a copy of my resume with this letter. Thank you for your consideration and I look forward to hearing from you soon.


Dawn McEwen

I am seeking to find a position within a highly reputable and established organization, which will enable my growth within the domain of today’s fast paced industry. I am fully committed to working as part of a greater team, in an environment which facilitates both the development and implementation of my organizational and interpersonal skills.

Career Overview

Extendicare – Craiglee, Toronto, ON

H.R / Office Manager Dec 2011 – to date

Prepare payroll data for computer processing against tight deadlines. Identify pay anomalies from familiarity with facilities practices and obtain resolution from appropriate authorities. Handle benefits administration matter including data input and provide clarification regarding benefit

To monitor benefit eligibility, and coordinate provision of benefit enrolment packages to employees; ensure accuracy of completed forms and submit to Benefits in timely manner;

Create and maintains hard copy employee files ensuring completeness of documents prior to filing. Maintains separate files for employee medical records and ensures that these files are secured at all times with access limited to select HR staff. Retrieves employee information for Mgt as required. Responds to requests for employee information from legal representatives and confirms employment to credit agencies;

Plan, organize, direct and supervise the activities of the business office; establish and monitor work flow; evaluate performance and make changes as necessary to improve quality of service.

Select, supervise and motivate office staff; develop departmental goals and objectives; plan and encourage staff to attend in-service education programs.

Adhere to established policies and procedures regarding quality assurance, fire, Occupational Health and Safety, environment and infection control.

Respond to general telephone inquiries and the HR Mailbox account, determining the nature of the enquiry, providing general information related to programs/services, accessing appropriate sources of information, screening calls and referring or redirecting to the most appropriate person.

Maintain knowledge of various pay rates, conditions of the collective agreement, overtime and sick pay arrangements, holiday pay, etc. Maintain internal records and prepare internal reports for facility as required; maintain confidentiality of all financial, personnel and resident data; maintain accounting records.

Assist in collection of overdue accounts.

Attend disciplinary or grievance procedures; recording information and presenting information

To participate in the development of the departmental annual operating budget and ensure compliance;

Recruitment of Union and Non-Union staff e.g Nurses, PSW, Housekeeping staff & Management

My PriceLow, Toronto, ON

Recruiter Jan 2011 – Dec 2013

Oversee the recruitment and selection process to ensure that the hiring practices are in line with legislation; draft JD, place vacancies on external job boards and community organizations

Develop & maintain a network of contacts to help identify and source qualified candidates

Review resume for appropriate skills, experience & knowledge in relation to the requirements of the position

Pre-screen candidates and present successful individuals to CEO for interview

Coordinate and participate in mini job fairs in universities, colleges and community organizations (YMCA)

Establishing / maintaining relationship with potential clients and vendors; i.e. community organizations

Conduct reference checks, creating employment letters and negotiating salary

Manage office filing system, correspondence and expenses; create monthly excel report (budget)

Manage purchase orders, invoice payments and expense reports for CEO

MessageLabs / Symantec, Toronto, ON May 2008 – Oct 2010

Regional HR / Office Manager, (Generalist)

Liaised with payroll and management in regards to employee changes e.g. transfer or new hires

Coordinate employee recruitment and selection processes by preparing job postings, arranging advertising, collecting and processing applications using the applicant tracking system, assisting with short-listing, as required, scheduling interviews, conducting applicant testing, and preparing related correspondence and reports related to recruitment and selection activities

Produced letter of employment, contracts, promotion letters, new salary notifications etc

Organized training sessions by informing employees, booking rooms and organizing hospitalities

Produced and analyzed monthly reports from HRIS – absences, vacations and training

Attracting new hires through a strategic approach using a variety of internal and external sourcing tools by identifying appropriate job board sites to post jobs

Advise managers and employees on the interpretation of human resource policies, compensation, Pension, benefit programs and collective agreements

Preparing and facilitating employee terminations; conduct orientation for new hires i.e. Security, Health & Safety

Responsible for delivering Pension, Benefits, Policies & Procedures presentation and Health and Safety presentations to new staff (Orientation)

Maintenance & inputs new hire and current employee data on to HRIS e.g. job, promotion, salary change etc

Maintain relationship with management; Coaching & supporting Managers in regards to resolving employee issues

Maintain / build relationship with vendors; conducting analysis & making recommendations e.g. catering

Maintaining Personnel files both electronic and paper; HR Compliance in form of internal audits

Collect and submit pay information for payroll processing ( Ceridian)

Support HR Director during annual performance & salary review.

Mace Group Ltd, London, UK Sept 2007 – Feb 2008

HR Generalist, (Recruitment)

Responsible for all new employee paperwork – Contracts, Start Date Confirmation & Pre-Employment Medical Reports;

Responsible for all new employee checks – Reference Requests, Passport & Proof of Residence;

Meeting with new employees to assist with the sign-up of benefits and all related activities to ensure they are in our systems and active as an employee

Building and maintaining effective working relationships with management

Conducting New hire orientation; coaching & guiding mangers on grievance handling & recruitment process

Adding new employees to HRIS and updating existing employee records; Conducted terrorist checks (security clearance)

Coordinate and participate in job fairs

Probationary Review letters; assisting with compensation / performance review processes

Reviewed Promotion/Salary Increase paperwork; updating payroll system daily

Ensuring HR action forms are entered on to the system and files appropriately.

Guys & St Thomas NHS Trust, London, UK Nov 2006 – Sep 2007

HR Officer / Mckesson HR Support, (Generalist)

Participated in the upgrade installation project & support of Human Capital Management module (personnel administration, payroll & organizational management); performed user acceptance testing

Drafted offer letters and contracts of employment; Providing HR reports to management team;

Providing frontline customer service to employees and managers to assist with application queries and Payroll policies

Maintained strong and positive relationship with Unions & Management on the resolution of employee-related issues (corrective action, grievances, coaching, employee terminations, etc.)

Providing training and advice of best practice using HR and Payroll system

Managed and resolved end-user issues via the ticketing system either by phone and or email

Maintain job descriptions. Participated in job evaluation and Pay Equity process to ensure ongoing compliance.

To ensure that, proper and timely action is taken on appointments, terminations, probationary periods, maternity/parental leave etc., changes in terms and conditions, contract extensions, and any other matters

Conducted orientation for new employees; Uploading new hire information / Payroll onto Mckesson (Super user)

Processed PAY forms by acting as a back up payroll assistant by inputting updated information onto Payroll

Meeting with departing employees to complete and conduct exit interviews

Update and comparatively analyze job descriptions. Participated in the job evaluation process to assess the relative internal value of positions.

Provided day-to-day support, development and analysis, solutions, training, communications and updates, day-to-day support of the HR policies and procedures to Managers.

Developed the HR Personnel file content and audit process

Royal Borough of Kensington and Chelsea, UK July 2002 – Nov 2006

SAP HCM Business Analyst (Recruitment)

Resolved conflict with business units to overcome conflicts in requirements and arrive at common feasible solution.

Provide SAP HR support and work with end user business community to collaborate/ define HR business requirements and to provide possible solutions to resolve business needs

Developed and maintained relationships with internal business/IT partners in order to understand/develop business process and systems strategies/road maps.

Participated in meetings with Senior Business Analysts and manager and understood different business process, process plans and functionality in a detail. This assisted me to arrange Integration Test Plans which was utilized by the functional team and the development team for performing detailed testing on business application.

Analyzed business processes and provided expertise/consultation to help identify, evaluate and develop optimized, cost effective systems and procedures that met user requirements.

Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team

Acted as key liaison between business users and technical team to analyze business functional requirements and evaluate SAP HR functionality to meet business needs

Provided support to the implementation team in all aspects of HCM ( recruitment, OM, Payroll, Time mgt); Participated & supervised the SAP HR configuration based on the HR department processes

HR form design: Personnel Action Notice, Personnel Change Notice, employment application (hardcopy and e-form), transfer/termination checklist

Performed unit testing, integration testing and user acceptance testing (UAT); Responding to end user queries via phone, talking through a resolution with client.

Botes Constructions, UK July 2000 – July 2002

HRIS Business Analyst

Manage the analysis of legacy HR data and the successful conversion into PeopleSoft.

Developed and conducted system testing and quality assurance

Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders, worked alongside IT department to achieve active results

Participated in product development, entry and integration testing. Manage legacy data analysis, conversion, inspection and validation

Contributed to all aspects of functional specifications and implementation of specifications into the PeopleSoft product line including daily interaction with client staff for functional analysis, review and application training.

Functional testing of PeopleSoft's time and labor modules. Data and integration testing for a very large multinational corporation located in London. Develop data requirements and analysis for special project in conjunction with implementation team

Improving HR business process

Performed integration testing and user acceptance testing (UAT)


Bachelor of Administration - BA (Hons) 2000

Specialized in Business Administration

Minor in Human Resources Management Thames Valley University, London, U.K

Business & Finance – HND Thames Valley University, London, U.K

Business Analysis 2010

E-Recruitment Workshop 2005

Labor Relations Workshop 2009

Code of conduct 2009


Technical Skills




ADP People @ work



MS Office


I – Grasp

Infinum / Scheduling

Personnel Administration (PA)

Time Management (TM)

Payroll (PY)

Recruitment (e-recruitment)

Benefits (BN)

Organizational management (OM)

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