Management Quality
Resume:
Kristoffer Troy
***** *. *** ****. ******** Park, KS 66213 816-***-**** acubfs@r.postjobfree.com
HIGHLIGHTS
Lean/Six Sigma Green Belt
Ten years of Quality Control, Quality Assurance, and Continuous Improvement experience
Experience engaging variety of stakeholders: internal, external, regulatory, front-line staff, executive level, and international.
Familiar with variety of problem solving skills including TapRoot RCA, 5S, A3, and traditional RCA tools such as 5 Whys, Ishikawa, Control/Impact Matrix
Project management experience through coursework and serving as project quality manager, continuous improvement facilitator, and project lead.
WORK EXPERIENCE
AIG, 17200 W. 119th Street, Olathe, KS 66061
Quality Assurance Manager, September 2013-November 2015; Project Lead IT & Automation, November 2015-Present
Developed global strategy to improve efficiency of operations within legal function using a DMAIC framework
Performed baseline analysis of legal operations in the United States, United Kingdom, and Ireland
Liaison between predictive analytics team and leadership team
Serve as project quality manager to ensure projects meet compliance standards, customer targets, and quality management system requirements and successfully migrated 50+ projects in 20 month period.
Developed 20 Quality Analysts with regards to statistical process control, root cause analysis and CAPA, change control, document control, and project management tools (two have been promoted to managers)
Built QMS from ground-up with assistance from site leadership including implementation of new policies and procedures in line with ISO 9001 including document control, nonconformance disposition, continuous improvement, and change management
Use defect data to drive improvement across multiple functions using statistical process control, data analysis, and root cause analysis tools
Coordinate and standardize efforts domestically and overseas using calibration and gage r/r
Worked with underwriting partners to develop a multi-nodal quality program which accurately identifies throughput
VeriShip, 10000 College Blvd Suite 235, Overland Park, KS 66210
Director, Professional Services, December 2012-September 2013
Engage clients to develop customized analytics solutions for their logistics functions
Facilitating clients’ Six Sigma/Lean Projects
Work with sales team to analyze current client data and refine strategies to maximize closures
Used quality management principles to translate stakeholder wants/needs into improvement actions
Community Blood Center, 4040 Main St., Kansas City, MO 64111
Quality Management Assistant Director, November 2009-December 2012
Facilitate implementation of high-priority projects to improve efficiency, reduce costs, and reduce regulatory risk
Write, review, and approve standard operating procedures, policies, process maps
Conduct quality committee meetings with executive management and board of directors
Provide critical tracking/trending data to operations departments
Audit liaison for regulatory bodies and clients (FDA, AABB/CLIA, European and Domestic Clients)
Baxter Biolife, 19351 E. Eastland Center Ct., Independence, MO 64055
Quality Management Representative, August 2008-November 2009
Performed final review of all documentation to pass through a high-volume plasma donation center
Performed monthly system audits of center and ensure findings are responded to by Center Management
Work with center management on continuous improvement initiatives designed to improve the quality and efficiency of center operations
Utilized root cause analysis and CAPA to reduce nonconformances in center
Maintained knowledge of FDA, EMEA, CLIA, and OSHA regulations
Tracked and reduced cost of quality through error reduction plans
Audit liaison for regulatory bodies (FDA, EMEA, Baxter Corporate)
Baxter BioPharma Solutions, 927 S. Curry Pike, Bloomington, IN 47403
Quality Group Leader, May 2006 – August 2008
Delegated lab responsibilities to 11 quality control analysts and oversaw their testing progress while maintaining own skills in analytical/wet chemistry and biological assays
Led various continuous improvement groups aimed at reducing re-work and operating costs
Routinely wrote investigation reports and prepared planned and unplanned deviations
Participated in meetings with high-level management to discuss issues revolving around production, exceptions and investigations, and product release
Interface with clients during audits or site visits
Performed internal audits; performed external supplier audits
EDUCATION
Bachelor of Science in Biology
Indiana University, 107 S. Indiana Ave, Bloomington, IN 47405
September 2000-August 2004
Master of Science in Quality Assurance
California State University-Dominguez Hills, 1000 E. Victoria St., Carson, CA 90747
September 2010-August 2015
Applicable coursework: The Quality Function and Total Quality Management, Advanced Probability and Statistics, Statistical Quality Control, Reliability, Advanced Experimental Design, Project Management, Human Factors in QA, Software Quality Assurance, Measurement Techniques, and Directed Research.
Thesis Title: Integrating Corporate Social Responsibility and Quality Management
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