Sign in

Customer Service Representative

Coatesville, PA, 19320
April 11, 2016

Contact this candidate


Kevin Westmoreland

*** ******* *****

Coatesville, PA 19320



People Share

Collections Analyst (Citadel Federal Credit Union) 08/2015-03/2016

Contacting delinquent members to prompt and assist them in making arrangements to bring all accounts current. Gather and analyze financial information (credit reports) to propose and implement solutions for delinquent loans and accounts.

Handle member disputes, complaints, and inquiries. Make decisions using collection techniques that mitigated the risk of loss while preserving member retention.

Lyneer Staffing 05/2015-08/2015


Pull and stage all orders for distribution. Receive in and stock all inventory and enter data of shipping information and generate labels for restocking and shipping.

Perform daily cycle counts to maintain inventory accuracy.

Office Team 10/2014-3/2015

Account Manager/(Ferrandino and Son)

Effectively manage Client's service request and accounts both via the phone and through mail.

Handle complex costumer inquiries and taking accountability for delivering solutions.

Troubleshoot issues with client for immediate resolution, problem solving is business critical. Provide timely and effective follow through organization and communication.

S&S Building Services 01/2006-03/2008 and 04/2010 to 10/2014

General Office Assistant/ (10-20) hours per week

Processing invoices to be paid and collected. Following up with customers ensuring satisfaction, billing inquiries, also placing calls to other businesses to solicit new business.

Processing payroll for employees for hours worked. Also calling and collecting any outstanding receivables that are delinquent.

Handling any customer complaints and resolving by issuing credits towards outstanding invoices.

Focus Pointe Global 04/2012-02/2013

Recruiting Specialist (25 hours per week)

Responsible for contacting possible recruits for marketing research studies.

Processing recruits in the system, and updating any current information, and assigning

those recruits to research studies

AEGON Exton, PA 03/2008-05/2009

Customer Service Representative (37.5 -40 hours per week)

Responsible for interacting with current customers by phone, answering questions about programs, up-selling services, and coordinating detailed information between internal departments.

Effectively multitask by accessing and updating customer records utilizing several computer applications, systems, and resources.

Resolve customer service problems promptly and accurately, within company guidelines, and in a manner designed to retain and promote customer loyalty.

MRS Associates Cherry Hill, NJ 07/2005-11/2005

Collections Recovery Specialist (40 Hours per week)

Contact consumers and identifying repayment of financial obligations through account maintenance to both client and company expectations.

Negotiating and resolving any receivables that are uncollectable by either settling the accounts for less the original amount or by recommending further collection procedures.

Verizon Teleproducts West Chester, PA 04/2004-04/2005

Customer Service/Billing Analyst/Credit Coordinator (37.5 -40 hours per week)

Answering heavy volume incoming calls, servicing customers by placing orders for DSL service and equipment. Tracking equipment and resubmitting orders placed incorrectly.

Settling billing disputes or discrepancies on customer's accounts. Accepting payment for outstanding or delinquent account by phone. Posting cash receipts.

Issuing credits where applicable to customers.

Answering incoming calls and redirecting them to corresponding departments. Servicing customers by placing DSL orders and advising customers of equipment status.

The Development Center Philadelphia, PA 08/2002-02/2004

Telephone Representative/Verifier/Floor Supervisor (40 hours per week)

Contacting members or alumni of nonprofit organizations, colleges and other institutes of higher learning for pledges. Supervised telephone representatives and verified pledges to ensure validity.

Maintained hours for employees, resolved any payroll discrepancies.

Automated Data Processing Fort Washington, PA 01/2000-04/2001

Collections Specialist (40 hours per week)

Maintaining a client base of 800K to 1.5 million in receivables by keeping the 90 day aging under 3%, resolving any disputes with new customers and issuing credits where applicable.

Reviewing accounts to be processed for any discounts based on longevity and timely payments. Answering all billing questions pertaining to services and products.

Setting up accounts on direct debit format, issuing checks to clients with credit still on account.


Prairie View A&M University Prairie View, TX 09/1984-12/1987


Delaware County Community College Media, PA 09/2006-05/2007



Contact this candidate