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Customer Service Data Entry

April 11, 2016

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Tracy Dawson

870-***-**** –

Objective To obtain a position in which I can become an asset to my employer and develop a lifelong career.

Experience Lead Administrative Land Specialist

Contract Land Staff, Sugar Land, TX

July 2015 – April 2016

Provided Administrative support to Officer in Charge.

Created Daily reports on project status

Advanced data entry and data management in LiNK

Research of Tax Cards and data entry of information

Created Excel spreadsheets to track staff productivity and project status

Extensive use of GIS viewer to locate tracts and provide data on tracts

Creation of custom reports to track specialized project as well as SSRS and LiNK reports

Development, review, correction, and distribution of easement agreements and other legal documents

Auditing of construction provisions, activity notes, tax data, and landowner information in database

Process data change requests

Coordinate with survey company and proved excel spreadsheets with survey permission data and copies of granted documents through their FTP website

Create buyers kits

Scanning and uploading documents

Custom projects, i.e. determining price per acre of land based on location and county information, tax values, improvement values, and multiple alignments

Training others in office software, i.e. LiNK, GIS Viewer, Excel, Outlook and Word (both office staff and agents)

Review and upload Title documents in LiNK

Administrative Assistant

INA Field Services, Longview, TX

March 2014 – November 2014

Create and edit Right of Way documents for agents

Enter Pipeline and landowner data into Contract Land Staff database

Calculate initial offering amounts based on ownership percentages

Print, assemble, and prepare certified mail cards for initial offer packets

Maintain ownership database and excel spreadsheets Fuel/Freight Payables Clerk

Temporary Services Inc., Texarkana, TX

March 2013 – April 2013

Temporary position

Processing invoices for payment

Matching checks with invoices

Balancing monthly account balances

Researching and resolving invoice problems

Financial Assistant III

Texas A & M University, College Station, TX

October 2012 – March 2013

Create invoices for payment processing

Auditing of invoices to check for inconsistencies

Accounts payable

Reporting of outgoing payments and volume

Secretary II

Pulaski Technical College, North Little Rock, AR

January 2004 – July 2009

Multi-line phone system

Assist students with questions, enrollment, and facility tours

Filing, faxing, various other clerical duties as assigned


Reporting of student numbers, faculty numbers, and revenue generated versus cost

Customer Service Representative

Commercial Mail Service, Little Rock, AR

July 2000 – January 2004

Handled all inbound customer service calls

Provided quotes for customers, supervised production of job, and billing for each job

Assisted management with other client billings

Provided backup for other customer service reps that were out of the office

Education Associate of Arts/Associate of Applied Science Pulaski Technical College, North Little Rock, AR

May 2009

Business, computer, hospitality management, and accounting coursesDate graduated

You might want to include your GPA here and a brief summary of relevant coursework, awards, and honors

Skills Advanced proficient in Microsoft Word, Excel, Access and Power Point, GIS Viewer, LiNK Database, FTP, SharePoint, QuickBooks, standard office equipment, and customer service.

Leadership Completed CLS ROW Project Land Management Program 2 Tracy Dawson

Contact Information – Telephone –

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