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Manager Customer Service

Location:
Texas
Posted:
April 11, 2016

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Resume:

HILLARY A. HALLINAN

**** ***** **** ****

League City, Texas 77573

603-***-**** / acubes@r.postjobfree.com

OBJECTIVE:

To obtain a position in an environment where I will be able to use my business experience and creative background towards the growth and success of the company.

EXPERIENCE:

Veneto Collection

Buyer, Visual Merchandiser, Store Manager

1121 Uptown Park Blvd. Houston, TX 77056

Fall 2015-Current

Store Manager- Responsible for inventory management and budgeting, mar downs, store atmosphere/ambience, floor changes, décor, functional upkeep, and employee training.

Responsible for all day to day store tasks. Customer service, purchase order management, settling invoices, phone and email reception.

Buyer: Specializing in continental and international evening gowns, cocktail dresses, separates, sportswear, and accessories.

Attended trade/fashion shows, and designer showrooms to buy merchandise.

Maintain visual displays. Focusing on trend forecasting, current trends, fabrications, color blocking, and close attention to detail.

Hosted in store and off premise events and meetings with local committees and non-profit organizations.

Created internal organizational systems using Excel and Shopify for employees, and upper management.

Extreme understanding of fabrications, notions, international sizing, and extensive tailoring knowledge.

L’elite Bridal and Special Occasion Boutique

Buyer & Store Manager

121 Newbury Street, Boston, Massachusetts 02116

Fall 2010-Fall 2015

Store Manager (Bridal/Bridesmaids department 3 years, Special Occasion 2 years)

Buyer: specializing in continental and international eveningwear, cocktail designs and accessories for Special Occasion, Mother of the Bride/Groom & Prom

Buyer: Bridesmaids’ and Flower girl dress divisions

Planned itinerary and attended New York Fashion Week for Fall/Spring markets.

Prepared quarterly income statements to determine market budget/Open to Buy

Managed all invoices for timely payments by accountants

Maintained in-store inventory and controlled schedule of incoming units.

Visual Merchandiser

In store inventory layouts and frequent floor changes

Create, track and manage purchase orders

Responsible for training, and scheduling of all staff.

Scheduling of trunk shows/bookings for visiting vendors.

In store and destination styling for Fashion Magazines.

Stylist, and photographer coordinator for frequent fashion shows, and photo shoots.

Expanded our brand to local correlating businesses, and charities/non-profit groups.

Created internal accounting and organization systems for the owners.

Responsible for all social media, press releases, and website imagery.

Highly involved with customer scheduling, consultations, measuring, ordering, and quality control of high-end goods.

Madeleine’s Daughter Bridal Shop

-Prom & Fitting director/Assistant Buyer

775 Lafayette Road, Portsmouth, New Hampshire

2007-2010

•Assistant Manager of the Prom department

•Attended annual markets for stock purchases.

•Trained new personal.

•Visual Merchandiser for all products, Interiors, and windows.

•Coordinated detailed appointment books

•Alterations coordinator for June-December each year.

•Gown steamer/presser/cleaner/preserver.

•Attended weekly sales, and teambuilding meetings.

•Managed salon’s tables, kiosks, and fashion shows at events.

•Expanded prom department in Summer 2010 into a separate store. Responsibilities included; interior design, interior decorating, new stock purchases, hiring and the training of new staff, teamed with advertisers through print, radio, and television.

Brooks Brothers

Visual Merchandiser Newbury Street, Boston Massachusetts- Spring 2011

Created elaborate visual displays for their Spring 2011 windows.

Worked closely with staff to create floor settings to have a specific theme atmosphere.

Prepared garments for customers to be satisfied with for their pickups.

EDUCATION:

Bay State College, Boston, MA

Fashion Merchandising 2009-2012

Member of the Fashion Council

SKILLS & QUALITIES:

Developed Management and leadership skills

Understanding of business management

Comfortable in a boutique environment

Strong vocal and written skills

Extremely organized, patient, friendly and proficient.

Microsoft programs (Excel, Word, PowerPoint) Shopify, Photoshop, and Wordpress.

Able to work efficiently on Windows or Mac



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