District Management

Tammy R. Tuley

acubcw@r.postjobfree.com Nashville, Tennessee 812-***-****

District Manager

Team Building & Development ● Profit & Loss Management ● Multi-State Retail Management

Retail professional with 16+ years exceeding expectations in a leadership role. Proven ability to lead a team of Supervisors and Associates in achieving high sales volumes and customer satisfaction ratings. Able to position the district, market, store, and company in a lucrative position among competitors through strategic planning, product knowledge, and an innate ability to build strong teams using effective development and motivation. Well-versed guiding positive results spanning multiple districts by generating substantial sales, positive customer experience, and continuous business growth.

Career Highlights

Piloted team of 23 Supervisors and Associates in going above expected productivity standards in all areas

Consistently achieved double-digit annual gains every year and reached $2M in annual volume

Outstripped productivity goals and navigated the team to a 5% increase in store sales

Core Competencies

Staff Leadership & Mentoring Daily Operations Management Retail Sales Environment

Strategic Sales Management Customer Experience Team Building & Coaching

Collaborative Customer Sales Profit & Loss Management Product Portfolio Knowledge

Multi-State Management Business Metrics Analysis Microsoft Office Proficient

Professional Experience

JC PENNEY, Nashville, Tennessee – 12/2014 to Present

Operations Manager

Direct a team consisting of three Supervisors and 20 Associates in maintaining quality daily operations. Administer weekly schedules and monitor the budget to meet outlined goals. Evaluate business results for each department, making any necessary visual changes to boost sales. Hold monthly meetings with each team member to coach, develop, and assess possible career paths. Review Monthly Operating Statements to isolate opportunities for continued growth and profitability. Define storewide core visual standards.

Key Contributions:

Achieved the 2015 payroll budget and promoted two Associates to Supervisor status.

Surpassed productivity goals and motivated teams to successfully increase store sales by 5%.

BODY CENTRAL, Nashville, Tennessee – 11/2013 to 12/2014

District Manager

Guided activities in 14 stores located across six states. Constructed and cultivated networks within each market to maintain a succession plan. Mentored Store Managers to help hone their sales and customer service skills based on district and company goal as well as carry out corrective action. Oversaw payroll and scheduling. Hosted the weekly conference calls between all stores. Periodically visited each store to evaluate topnotch talent, operations, merchandise and ensure first-class customer experience and visual standards. Assessed business daily to pinpoint new opportunities for business growth and to address areas needing improvements. Set District milestones for talent, operations, and merchandise.

Professional Experience (continued)

Key Contributions:

Acquired additional store responsibilities, expanding from 10 to 14 tasks.

Spearheaded recruitment, hiring, and instruction of talented new Store Managers and kept the Vice President of Stores informed of all aspects of the training program.

BEAUTY LEADER (INSIDE JC PENNEY), Franklin, Tennessee – 4/2009 to 11/2013

Beauty Leader

Choreographed and launched brand events each month to generate new sales. Partnered with General Contractor during construction. Acquired top talented from within the market to support the internal and external succession plan. Led hiring and training process for new stores. Achieved key metrics to position the store among the top in comparison to others in the market. Supported the store in meeting or exceeding targeted goals. Attended new store openings along with fellow Beauty Leaders. Served on the Advisory Council, offering critical feedback from the field to Senior Executives. Mentored new hires and staff members one-on-one to sharpen their skill set.

Key Contributions:

Achieved double-digit gains every single year and reached $2M in annual volume in 2012.

Key player in helping the store rank at 25 out of 416 store in terms of sales volume.

Instrumental in launching a new store by recruiting, hiring, and training 15 staff members.

Hand-picked from among 13 Beauty Leaders to serve on the 2013 Advisory Council to provide comprehensive feedback to Senior Executives in addition to serving as a member of the 2012 Beauty Manager Mentor Program.

BATH & BODY WORKS, Valparaiso, Indiana – 5/2006 to 2/2009

District Manager

Motivated positive sales from teams across ten stores. Facilitated communication and collaboration between the Home Office and field teams to foster consensus and continuous sales. Leveraged corporate solution tools to ensure a consistent customer experience regarding talent, operations, and brand. Retained top talent by aligning with each team member to discuss possible career paths. Built a network spanning the market to cultivate an internal and external succession plan. Actively participated in weekly Regional conference calls and chaired weekly District conference calls.

Education

Bachelor of Science in Merchandising Textiles Apparels

Indiana State University, Terre Haute, Indiana

Awards & Recognition

Nominee for Store Manager of the Year 2005

Nominee for Store Manager of the Year 2004

Reflection Award for Representing Company Values 2004 Q1

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