Customer Service Sales Representative

Diamonda Carrasco

Sales Representative

Harrisburg, PA 17110

************@*****.*** - 570-***-****

Organized, independent worker with strong time-management skills. Ambitious student with excellent research and problem solving skills. Current student of Kaplan University of Maryland, studying for an Associate's in Human Services with 3+ years of experience in customer service and sales. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Agent

Platinum advertising - Reading, PA - November 2015 to Present Responsibilities

My job consisted of going door to door fixing electric bills on lower rates for our protection program and registering customers for our supplier. Training new recruits and driving was also a part of my job. Entrepreneurship opportunity based off of weekly commission pay and bonuses for reaching a certain daily quota. Working in the energy business for multiple suppliers, multiple locations and campaigns are such amazing aspects of this career path.

Skills Used

Leadership

Honesty

People skills

Perseverance

Dedication

Sacrifice

Commitment

Sales Representative

Metro PCS - November 2012 to February 2014

As a sales representative, my duties consisted of opening and closing the store, checking stock and inventory of merchandise.

As well as using the computer, answering phone calls/questions and software. Providing excellent customer service, keeping the workplace neat and using team work as well as independence is also another factor in my position. Skills

• Self-motivated

• Strong verbal communication

• Conflict resolution

• Powerful negotiator

• Extremely organized

• Team leadership skills

• Sharp critical thinker

• Reliable automobile

• Takes direction well

• Fast learner

• Attention to detail

• Able to multi-task efficiently

• Proficient in computer software/usage and Microsoft Office Loan Counselor

PHEAA - December 2011 to August 2012

Effectively managed high call-volume of inbound customer calls. Addressed and resolved customer complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. EDUCATION

Associate's in Human Services

Kaplan University

December 2014 to Present

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