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Customer Service Sales

Newark, DE
April 12, 2016

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** ************* ***** ******, ** *****

PHONE 302-***-**** • E-MAIL



• Dynamic, technically oriented professional with civilian and military career experience.

• Proven abilities in electrical, wiring, internet, computer, and telephone technology.

• Professional skills encompass: Research, investigations, documentation and reporting, customer relations, customer service, administration, operations management, networking and resource development, technical support, sales and customer consulting,

• Professional Trainer, facilitator, and handbook/manual writer for policy, procedure, operations, and problem solving training modules.

• Proficient in Windows (NT, 95, 98, ME, XP, OS 8-10, Vista, 7, 8), MS Office, AS400, QUARS and intra/internet.


2015 - 2016

Build Technician Apex/Dell Wilmington, DE

Imaging and replacing old desktops and laptops with newer models.

Transferring data from older units to the newer units.

Accessing Active Directory to assign new machines.

Diagnose faults at the creation stage and after deployment.

Logistic for inventory over multiple sites.

Deploy laptops and desktops to end users.

2014 - 2015 MetaMed Newark, DE

IT Consultant/Manager

Set up and configure office and call center (Both desktop and servers) computers.

Maintain company internal Wiki

2013 – 2014 New York Life Mt Laurel NJ

Financial Services Representative

Consult with customers on Tax diversification, Life Insurance, Retirement Planning, Education Funding, etc.

Provide product knowledge and information to help customers make an informed choice.

2012-2013 Socket Labs Claymont, DE

Technical Support Representative

Resolve SMTP and email client issues

Assisted in quality assurance issues

Direct customer support interaction

Database maintenance and management

2005-2012 Comcast Corporation New Castle, DE

Customer Account Executive

Assists customers with technical issues with phone and internet service

Research and evaluate customers information to determine best resolution for issues

Offer internet and technology knowledge for ongoing customer satisfaction

Resolve high risk customer issues before it reaches corporate escalation

2002-2005 Best Buy Wilmington, DE

Computer Sales Associate

Consult with customers to learn their technology needs, then recommend the appropriate computer packages and peripherals

Provide product knowledge and information on various computer related products

Offer upgrades and add-ons to keep pace with rapidly changing technology

Assist and support the tech bench

2000-2005 Training By Liz Newark, DE

Personal Trainer and Owner

Travel to corporate centers to provide fitness training and instruction for individuals and groups

Maintained customer accounts and records

Aided in hiring of additional trainers

Set up and organize contracts between clients and trainers

2001-2002 Client Logic Dover, DE

Telephone Tech Support

Provided dedicated telephone support for Dell Computer end users

Guided users to perform hardware and software upgrades and system configurations

1998-2001 Synerfac Technical Staffing New Castle, DE

Y2K Compliance Researcher / Bulk Mail Sorter / Blow Mold Operator

Provided technical research and solutions to meet major medical companies’ Y2K needs

Sort Mail for local delivery

Create various sized Plastic containers on a plastic extrusion line.

1996-1998 Chase Manhattan Bank Wilmington, DE

Senior Operations Specialist

Managed staff for customer service

Oversaw and performed customer assistance and delinquent account collections

Responsible for flexible work flow and personnel delegation to meet production and quality objectives

Generated and presented written and oral reports for upper management with recommendations for continuous improvement

Coordinated interdepartmental communications between management and staff regarding policy changes.

• Recipient of 7 documented Service Star Awards for Outstanding Performance

• Generated new procedures, and authored departmental procedure manuals

• Established account reconciliation materials filing procedure

1994-1998 Saturday Matinee Christiana, DE

Sales Associate

Maintained and organized video library

• Recipient of two Commendation Awards for Outstanding Customer Service in Video Sales

1993-1995 Protection Technologies Inc. Newark/Wilmington, DE

Security Guard

Delmarva Power & Light and DuPont Company Contracts

Conducted security patrols for fire and security watches.

Directed visitors and chauffeured VIPs and dignitaries

1987-1991 United States Navy Multiple Locations, US & Abroad

Petty Officer

Petty Officer for the following areas: Submarine Interior Communications and Deck Division

Supervised enlisted personnel

Initiated and managed maintenance schedules

Requisitioned, received, inspected and distributed inventory supplies

Maintained supply records and forms for accounting, cost, usage, and returns

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