Customer Service Manager
Resume:
Jill Elmendorf
San Antonio, Tx 78240
acub31@r.postjobfree.com
Objective: To gain an entry-level position in the field of communications, public relations, and or marketing
Education: Bachelor of Science in Communications
Skills:
• Proficient in Microsoft Word, Excel, Power Point, and Outlook
• Customer Service Skills
• Take and give instruction
• Critical Thinking
Experience
Egg and I- Server (2015-current)
• Take orders and answer questions about menu items, food preparations, and other inquires about the stores protocols and food storage.
• Ensure guests get their food in a timely manner and the the order is correct with the intent the guests will have a pleasurable experience and come back. Pizza Hut: Server (2012-2014)
• Answered large volume calls in a timely manner and took customers orders for delivery and takeout
• Greeted, sat, and waited on numerous guests and informed them of any promotions available while taking their order and communicating with the kitchen of any special requests.
• Managed opening and closing duties including restocking inventory, cleaning, and assisting the manager in counting money.
Startek-Customer Care Representative (2008-2009)
• Communicated with customers on billing, contracts, and other technical objectives in regards to mobile phone contracts
• Tactifuly came up with a solution whenever a customer was displeased with a service and then reported it to a supervisor
University of Houston-Victoria-Intern (2005-2006)
• Worked with local businesses and non-profits as assistant coordinator for the local Youth Leadership Conference helping out-going sixth-graders gain knowledge about higher education opportunities.
• Presented a weekly budget to co-workers and the chamber of commerce for the conference
• Edited “Children of the Crossroads” publications checking the accuracy of the statistics
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