Sales Customer Service
Resume:
Julie Goetzinger
Administrative Leader:
Results-oriented leader, adept at managing multiple administrative activities and duties. Authoritative expert in document control and customer services. Interpret and enforce positive working environment. Maintain partnerships and negotiate effectively with internal and external customers. Well versed in administrative principles and best practices.
Participates in administrative duties amongst cross-functional teams to develop solutions and provide excellent customer service. Gather, identify, organize, and synthesize data for evaluation with accuracy by quantifying and qualifying data. Process travel arrangements and correspondence memos and letters. Mentors less experienced coworkers.
Core competencies include:
Administrative and Documentation Best Practices
Stakeholder / Partner Business Relations
Career Highlights:
Nuk-USA, Reedsburg, WI
Sales Representative, April 2015 to Present
•Manage 200 internet web sales customer accounts and 8 major department chain store
customer accounts.
•Process daily sales orders for customers in the SAP ordering system and handle customer
service logistic requests.
•Reconcile deductions of promotional sale offerings to sales orders processed.
•Balance monthly and quarterly sales projections versus sales earnings and customer
promotion sales.
•Set up customer sales accounts in the SAP ordering system.
Coesia, North America, Davenport, Iowa
Sales Assistant, June 2014 to April 2015
Key Contributions:
•Managed and supported the Coesia North America, R.A Jones & Co., Division Sales $2B data; customer orders, leads, opportunities, accounts, contacts and budgets.
for the Coesia Executive Management and R.A Jones & Co., Senior Vice President.
•Delegated administrator for the R.A Jones & Co., MS Dynamics CRM sales database.
•Coordinated and collaborated with the sales force; directors, managers, leaders, accounting,
finance and engineering to meet the company's initiatives.
•Facilitated and participated in promoting products in the domestic trade shows.
•Continued to assist the purchasing supply chain management activities.
Continued
Coesia, North America, Davenport, Iowa
Regional Category Leader and Buyer, 2012 to 2014
Key Contributions:
•Negotiated up to 10% cost avoidance savings with the best valued sources.
•Created and settled rebate program with 4-6% savings incentive amongst top twelve.
best valued sources of $300K.
•Reached 5% target supply base reduction plan.
•Selected as a valuable employee and recognized into the management employee
incentive bonus program.
•Negotiated and settled contract agreements for indirect spend products.
Regional Category Leader and Buyer, 2012 to Present
FDA packaging and product goods machine programs
Key Contributions:
• Overall met the 2013 cost savings target goals of over $1M.
• Negotiated up to 10% cost avoidance savings with the best valued sources.
• Created and settled rebate program with 4-6% savings incentive amongst top twelve
best valued sources of $300K.
• Reached 5% on supply base reduction plan.
• Selected as a valuable employee and recognized into the management employee
incentive bonus program.
• Negotiated and settled contract agreements for indirect spend.
Cobham Mission Systems, Davenport, Iowa
Senior Buyer, 2011 to 2012
Domestic (CONUS) Department of Defense aircraft program contracts.
Key Contributions:
•Successful negotiations of $5M sub-tier contracts tank and aerial refueling system
contracts for military customers.
•Captured $100K price-savings and up to 40% lead time savings.
L-3 Communications Vertex, Madison, Mississippi
Senior Subcontracts Administrator, 2010 to 2011
Domestic (CONUS) and International (OCONUS) aircraft and ground subcontracts for
Department of Defense (DoD) programs
Key Contributions:
•Administered $750M in 5-year C12 contracts for the Army, Navy, and Air Force.
•Sustained an average rate of 20% cost-savings and consistent on-time delivery across
multiple contracts.
•Conceptualized and developed solutions for complex operational issues to ensure
delivery of service, identifying and resolving contractual matters impacting project
success; performed ongoing logistics planning and management of customer delivery.
•Implemented standardized RFI / RFQ / RFP process and model to streamline the
bidding process.
Boeing Commercial Aircraft, Everett, Washington
Contract Expert, 2000 to 2008
Commercial aircraft manufacturing program contracts
Key Contributions:
•Spearheaded negotiation of a $500M common shared commercial / government contract and all contract terms, achieving a nearly 30% cost savings.
•Aggressively negotiated and managed contractor performance for a 25% reduction in
manufacturing lead time.
•Led complex acquisition activities, spanning sourcing, negotiation, award, ordering, and
delivery, serving the entire life of the contract; liaised extensively among internal and
third-party stakeholders.
•Recovered $900K in costs through careful management of a damage recovery
settlement; recognized with a cash bonus for successful contract termination efforts.
Boeing Commercial Aircraft, Everett, Washington
Procurement Agent, 1990 to 2000
Commercial aircraft manufacturing program contracts
Key Contributions:
•Defined the enterprise commodities supplier contracting strategy and played a key role in
outsourcing of a $7K part-number internal fabrication process.
•Established and administered integrated 787 aircraft model design systems with suppliers in Japan.
•Controlled the plans and data for 767-400ER aircraft model interior engineering in a locked control room, serving as Value Engineering Room program manager.
•Executed and rewarded for the ERP System implementation as the business unit focal.
Education and Credentials
Bachelor of Science in Business Administration (BSBA), continuing education
University of Phoenix Phoenix, Arizona
Certificate Programs in Finance, Accounting & Project Management, 2003
Villanova University Philadelphia, Pennsylvania
Professional Development Training:
Advanced Negotiations Seattle Pacific University
Art of Negotiation Industry Management Workshop
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