**/**** – Microsoft Networking Essentials Certification
**/**** – Microsoft Security Fundamentals Certification
**/**** - *+ Core Hardware
2013-01-11 Switchvox Technical Training
2013-11-25 Switchvox Admin Training
2013-11-25 Switchvox User Training
10/13/2015 – 03/04/2016 Pioneer Technology Chattanooga, Tennessee
●Provide user support to Grace Healthcare's 40 site national system
●Troubleshooting User domain computers and accounts both on and off site.
●Performing user account changes and updates in Windows Active directory service
●Troubleshoot network server connections and services.
●Repair user computers shipped to Corporate office including part replacement, virus removal, And reformating as necessary.
●Trouble shoot issues with healthcare specific applications such as: AHT, MAS, Prime View, and Supply Hawk.
●Report and troubleshoot computer and network issues affecting users on personal, Facility, and the national level in a timely fashion.
●Open tickets with vendors on issues with there products and assist as needed in troubleshooting or providing access for vendors to troubleshoot issues.
●Provide solutions to issues we encounter and disseminate this information to the rest of the tech team and users in a timely and complete manner.
08/03/2014 – 07/24/2015 Simple Helix Huntsville, Alabama
●Provide professional and friendly support consistently via telephone and electronic help desk
●Troubleshoot and solve a wide range of customer support issues from basic to complex on CMS systems such as Magento, Wordpress, Joomla, Droopal, and any other content available via the Installatron Plug-in for WHM
●System monitoring and response for the Simple Helix server cluster on server related issues such as DNS mismatching, DdoS attacks, Site speed issues, Apache or Lite Speed database issues or other problems as needed by customers
●Operating system and application installation/configuration for WHM servers
●Performing scheduled maintenance tasks including the installation of SSL encryption and Magento Security updates.
BCS Technical Support
01/07/2013 – 07/4/2015 Digium Huntsville, Alabama
●Supporting Switchvox Telephony servers versions 4.6 to 5.8.5 world-wide as well as all connected Digium phones.
●Understand detailed descriptions of customer network topography and Switchvox installation parameters for Small, Medium, and Large businesses including Co-located networks.
●Listen to Customer descriptions of issues on the Switchvox and/or hardware and
●Provide accurate, detailed, and timely resolutions
●Handle issues such as problems with Email notifications from the device
●Troubleshoot Poor audio on VoIP calls or calls failing to connect
●Address problems with phones becoming unreachable by main Server Appliance
●Troubleshoot issues with PRI/BRI/Analogue card installed in Switchvox device
●Deal with connection issues between Switchvox device and other SIP capable peers
●Analyzing system logs and addressing installation or update failures.
03/2012 – 10/2012 Millie Models Huntsville, Alabama
●Network maintenance such as drop replacement, Troubleshooting connection failures, replacing defective or damaged network components, and managing data sever and Windows Firewall application.
●Windows 7 Workstation administration and repair
●Deployed VOIP system and created training materials for end users on new VoIP systems features and use
●Designed and built full set of programmer, Artist, and show stations based around windows 7 and Unity engine.
IP TECHNICIAN TIER 1
05/2008 – 12/2009 Comcast Cable Corp Huntsville, Alabama
●Took customer calls related to Internet issues such as loss of connection. Email failure, and slow network speed.
●Resolved configuration and connection issues across Mac, Linux, and windows XP devices to Comcast modems and routers.
●Monitored signal from multiple devices in southeast market for issues such as High gain, Low signal strength, and other hardware failures and dispatched technicians to site to deal with these issues.
●Advised customers of outages and other issues in their area.
●Administered customers billing information and resolved issues such as miss payments. Also added servers and up sold customers Comcast products with friendly service.
07/2007 – 02/2008 Sci-Quest Huntsville, Alabama
●Updated computers and operating systems across 60 workstations throughout the facility from Windows 2000 to Windows XP
●Built, deployed, and maintained a 3 server small business network using Windows 2008 Server Edition
●Overhauled a 40 station, 3-D learning environment to interface Mac, Windows, and Linux devices.
●Installed Christie projector in Immersive Theater.
●Participated in set up and take down of several exhibits and facility rentals
●Maintained Asterisk Centos 5.9 server for company phone system
●Assisted in the setup and maintenance for sci-quest 2008 robotics exhibit including repairing Key sorting exhibit after critical circuit board failure.
2010 – 2012 UNIVERSITY OF ALABAMA IN HUNTSVILLE Huntsville, Alabama
●Dual major in Math and Physics
●Involved in setup and take down for UAH Lan. Party
2003 – 2007 NEW CENTURY HIGH SCHOOL Huntsville, Alabama
●Graduated in the Computer Technology strand
●Involved in the winning programming team 3yrs. Running
●Operating systems: MySQL Database's, Microsoft Exchange Server, Microsoft Server Edition, Directory Administration, Unix and Linux systems including Debian and Ubuntu
●Programming languages: html, shtml, Java, C, C++, C#
● Computer Security and maintenance
●Computer assembly and installation
●Cpanel, Direct Admin and other web server administration tools
●Magenot, Wordpress, Joomla and other CMS tools