Post Job Free

Resume

Sign in

Customer Service Representative

Location:
Monroeville, PA
Posted:
April 10, 2016

Contact this candidate

Resume:

Sandra L. Bonidie

*** ******* *****

Monroeville, PA 15146

412-***-**** (h)

412-***-**** (c)

Objective:

Dedicated, skilled individual seeks career to utilize years of experience, commitment and customer service.

Education:

Cornell Sr. High School

Parkway West Vocational/Technical School

Program highlights:

Business Management

Data Processing

Secretarial

Professional History:

United States Steel Corporation

(March 2002 – Present)

October 2012 – Present

EDI Account Specialist

Liaison between IT technical and external/internal customers; partnership set up; Correct and find root cause of EDI discrepancies; Recommend internal and external system changes to enhance EDI flow; Assisted in system conversions; Maintain close communication with automotive customers in ensure timely transactions; Assisted in implementation of guidelines for new processing partners; Trained outside processor personnel on our internal systems.

October 2009 – October 2012

Customer Service Representative

Received, entered, and expedited orders from customers; Managed customer inventory; Training of new customer service representatives; Worked with several internal departments to ensure correct material ordered and priced properly; Assisted with ensuring material shipped in timely fashion.

March 2002 – October 2009

Automotive Account Representative/Operations Inventory Coordinator

Training and support to all processing partners and mill suppliers utilizing our home grown Partnersite for EDI Transactions; Assist partners with data integrity to help improve report card scores; Monitor and correct all EDI related errors; Verify inventory handoffs and correct any material discrepancies; Documents processed: 846, 856, 863, 867 and 870. Gentran server for Unix 6.0.

Assisted in conversion from Mainframe to Internet Partnersite.

Proposed and executed new EDI testing procedure.

Managed inventory handoff and exception reports.

Created job instructions for QS certification.

WESCO Distribution, Inc:

(June 1996 – March 2002)

September 1998 – March 2002

EDI Specialist (Information Systems)

EDI support for 330+ WESCO locations and 250+ customers and suppliers; Mapping and trading partner activation using Harbinger software; Verify and validate data content during and after testing; recruit and train new employees; first level and nightly support. Documents processed: 810, 824, 850, 855, 856, 860. Document/track issues using ticket system. Support for communications (interconnects).

Project Lead on system conversions.

Project Lead on version upgrades.

Wrote EDI instructional manual for new employees.

Certificate from Harbinger for completing Mapping class.

August 4, 1997 – September 14, 1998

EDI Administrator (Information Systems)

Administrative support to the EDI department; Telephone interface with new customers and suppliers; Created time lines for new implementations; Monitored monthly statistics; Arranged for conference calls and meetings; Filing and faxing of documentations.

June 3, 1996 – August 4, 1997

Office Associate (Information Systems)

Technical Skills:

Microsoft Office – Word, PowerPoint, Excel, Access, Project

WordPerfect 5.1

Oracle

Snag it

Dictation

Typing 70 wpm

WESNET

Unix

Activities:

NAM Catholic School – 2015 PTG President

Teen Oasis 2005 – Contributed to the conception of a teen center.

MSMS FTO 2003/2004 – Chairperson for fundraiser, 6th grade yearbook, and homeroom mom.

MSMS FTO 2002/2003– Chairperson for fundraiser, 5th grade yearbook, and homeroom mom.

Evergreen Elementary FTO 2001/2002 – Chairperson for book fair, created Family Fun Night, volunteered for Fun Day.

Evergreen Elementary FTO 2000/2001 – Volunteer for Fun Day.



Contact this candidate