Charlene Wilson
**** ****** ****, ********, ** **581
****************@*****.***
Professional Summary
Professional administrative support specialist. Proficient in prioritizing and completing tasks in a trimly manner, yet flexible to multitask when necessary. Customer focused with drive. Industry experience including Banking and Oil & Gas & Administrative Admin. Proven to be a team player who is attentive to detail and able to work in a fast paced environment. Possess excellent oral and written communication skills. Update job knowledge by participating in educational opportunities. Computer literate in Word, Excel, Access, Outlook, Internet, Tracker, SAP, and Naverick.
Work Experience
Amspec LLC, Pasadena, TX 01/2013 to 11/2015
Billing Clerk
•Compiled all required supporting documentation and submitted invoice as well as prepared invoice file copies with proper audit support.
•Prepared invoice by calculating or computing billing amounts.
•Submitted invoices by electronic data interchange.
•Processed credit memos.
•Verified discrepancies and resolved customer billing.
•Balanced monthly billing statements for existing clients after changes are entered into billing system and make adjustments as necessary to the statements.
•Maintained high level of data processing with minimal error rate.
•Protected billing operations by keeping information confidential.
•Ensured performance guarantees specific to client were met daily.
•Responded in a timely manner to customers for all billing related questions.
•.Contributed to team effort by accomplishing related results as needed.
•Answered phones.
Charlene Wilson
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Work Experience Continued
RBC Builder Finance (USA) Builder Finance Division, Houston, TX 8/2010 to 03/2012
Documentation Specialist
•Reviewed interim constructions, acquisitions, and commercial real estate loan files simultaneously for completeness and accuracy.
•Processed requests for subpoenas and external audits.
•Assured loans were in compliance with Federal Regulations and Company Policy.
•Retrieved and archived files on a daily basis.
•Distributed incoming checks for processing and maintained the appropriate logs in order to assure efficiency.
Compass Bank, Houston, TX 7/2008 to 8/2010
Senior Proof Operator
•Processed high volume of data entry.
•Reviewed, analyzed, and proofread all checks for any discrepancies.
•Balanced and reconciled daily deposits and prepared them for item processing.
•Assured proper coding of checks in order to maintain accuracy of customer transactions.
Ms. Baird’s Bakery, Houston, TX 10/2006 to 04/2008
Reconciliation Analyst
•Balanced and reconciled cash register including receiving money and debit transactions.
•Inventoried shelf stock and reconciled against computer information to identify loss of stock due to shoplifting or other causes.
•Responded to customer inquiries regarding all products.
Education
Houston Community College, Houston, TX
1 semester of college courses
Forest brook High School, Houston, TX
High School Diploma