Customer Service Representative
Resume:
Kisha Harris
Inglewood, CA 90302
acuav5@r.postjobfree.com
Professional experience
*** **** ****** *****-****** Services Coordinator 12/2013-02/2016
Los Angeles, CA
Entered listings on MLS, assisted in open house showings, created open house ads
Responded to phone request, filing, typed letters, scheduled appointments, prepared documents
Secured documents from county clerks and court house, ordered office supplies, authorized repair work
See’s Candy- Customer Service Representative
Carson, CA 10/2013-12/2013
Answered high call volume of calls, handled customer inquiries by telephone and email
Entered new customer information into system, updated existing information, processed orders and documented all calls information
Investigated lost and late packages via FedEx, USP and USPS, escalated priority issues and followed up customers calls when necessary
Xerox-Customer Service Supervisor
Gardena/El Monte, CA 04/2012-12/2012
Provided assistance to customers opening new accounts for Express Lanes via walk in center and phone, assigned tags to customers, processed monthly and violation payments, billing and account maintenance
Provided training and coaching for Customer Service Representatives, approved refunds and resolved customer disputes
Totaled cash, credit cards and checks from previous day, balanced safe, prepared bank deposits, ordered change, issued and collect tills at beginning and end of shifts, verified time punches and edit time punches for payroll
Crossmark-Area Manager
Los Angeles, CA 10/1997-03/2012
Merchandising for drug and grocery stores, conducted site audits to verify completed work and field training for Field Merchandisers and Supervisors
Developed action plans with Field Supervisors to correct problems and implementation of company policies and procedures
Created and maintained budgets, approved and submit payroll
Education
American InterContinental University
Business Administration 10/2013-08/2016
References furnished upon request
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