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Customer Service Representative

San Francisco, CA
April 10, 2016

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Kisha Harris

**** * ********** ***

Inglewood, CA 90302


Professional experience

*** **** ****** *****-****** Services Coordinator 12/2013-02/2016

Los Angeles, CA

Entered listings on MLS, assisted in open house showings, created open house ads

Responded to phone request, filing, typed letters, scheduled appointments, prepared documents

Secured documents from county clerks and court house, ordered office supplies, authorized repair work

See’s Candy- Customer Service Representative

Carson, CA 10/2013-12/2013

Answered high call volume of calls, handled customer inquiries by telephone and email

Entered new customer information into system, updated existing information, processed orders and documented all calls information

Investigated lost and late packages via FedEx, USP and USPS, escalated priority issues and followed up customers calls when necessary

Xerox-Customer Service Supervisor

Gardena/El Monte, CA 04/2012-12/2012

Provided assistance to customers opening new accounts for Express Lanes via walk in center and phone, assigned tags to customers, processed monthly and violation payments, billing and account maintenance

Provided training and coaching for Customer Service Representatives, approved refunds and resolved customer disputes

Totaled cash, credit cards and checks from previous day, balanced safe, prepared bank deposits, ordered change, issued and collect tills at beginning and end of shifts, verified time punches and edit time punches for payroll

Crossmark-Area Manager

Los Angeles, CA 10/1997-03/2012

Merchandising for drug and grocery stores, conducted site audits to verify completed work and field training for Field Merchandisers and Supervisors

Developed action plans with Field Supervisors to correct problems and implementation of company policies and procedures

Created and maintained budgets, approved and submit payroll


American InterContinental University

Business Administration 10/2013-08/2016

References furnished upon request

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