William C. Conley, Jr.
**** ****** **, ***** *******, TX 75052
M: 520-***-**** acuatb@r.postjobfree.com
www.linkedin.com/pub/bill-conley/4/195/ab6/
CLIENT ENGAGEMENT MANAGER
Solutions-Centric Leader that is Astute at Adapting to Dynamically Changing Environments. Team-Oriented Facilitator Responsible for Culture Changing Implementation for Both Internal and External Global Customer Relationship Management that is Process Improvement-Minded to Initiate Results Based Performance
CORE COMPETENCIES
Internal / External Customer Relations – Business Development – Strategic Planning
Requirement Elaboration – Change Management – Six Sigma – Proposal Development – Project Management
Performance Assessment Analysis – Cost Account Management – Risk Mitigation – Field and Flight Test Activities
PROFESSIONAL EXPERIENCE
HCL America, Inc (2012 – 2016)
HCL is a $6.4B global company specializing in IT and engineering services with customers across numerous industries including: Aerospace & Automotive, Energy & Utilities, Financial Services, Government, Life Sciences & Healthcare, Media & Entertainment, Retail and Telecommunications
Program Manager – Parker Aerospace – Irvine, CA (Aug 2015 – Mar 2016)
Engage with the Customer from Individual Contributors through Senior Level Management to Discuss Project Execution Milestones and Quality of Deliverables
Provide Input and Guidance to the Onsite and Offshore Teams in Preparing the Right Solution and Removing Roadblocks where Applicable and Streamlining the Process to Maximize Efficiency
Present an Integrated Perspective to the Customer as well as to Internal Stakeholders to Manage Customer Satisfaction
Onsite Manager – United Technology Aerospace Systems – Rockford, IL (Oct 2013 – Aug 2015)
Single Point of Contact for $15M+ Account Responsible for Internal/External Customer Domestically and Internationally (India, Canada, Brazil) Interfacing with All Levels of Management Comprising 26+ Concurrent Software and Hardware Projects (includes Time & Material and Firm-Fixed Price) with Airbus, Boeing, Bombardier, COMAC and Embraer Ensuring Compliance to Aircraft Certification Standards as well as Import/Export Standards
Reduced Customer Turnbacks by Implementing Metric Trackers to Comply with Service Level Agreements (SLA) and Identify Improvements and Track Key Performance Parameters/Indicators (KPPs/KPIs)
Ensure Alignment with Customer Operational Standards and Compliance to Department of Labor Rules and
Regulations to Successfully Achieve Business Objectives
Collaborate with Technical Subject Matter Experts to Develop Proposals and Respond to Statements of Work (SOWs) to Secure Additional Project Funding
Key Accomplishments:
Collaborated with Sales and Technical Team to Succssfully Win $1.2M in New Business
Increased Onsite Presence ~30% Resulting in $300K Monthly Revenue
Reduced Onboarding Cycle Time by ~60% Yielding $10K in Savings to Initiate Billable Hours Quicker
Led Effort for HCL to Attend 2014 Tuskegee University Career Fair to Enhance US Presence and Network with over 100+ Companies
Senior Consultant – Bell Helicopter – Arlington, TX (Jul 2012 – Oct 2013)
Conducted Pre-and Post-Processing of Flight Test Data for Military and Commercial Helicopters
Integrated Flight Test Data into Computer-Aided Flight Test Analysis (CAFTA) System for Assessment and Validation
Key Accomplishments:
Recommended Energy Cost-Savings Implementation Expected to Yield Savings of ~67% Annually
Achieved Customer Satisfaction Rating of 6.7/7
RAYTHEON (1999 – 2012)
Raytheon is a $24B Technology and Innovation Leader Specializing in Defense and Other Government Markets
Senior Defense Systems Engineer – Advanced Programs – Tucson, AZ (Mar 2004 – Feb 2012)
Directed the Financial and Project Functions as the Cost Account Manager (CAM) for Systems Engineering
Integration and Test Support Activities with an Approximate Budget of $1M
Managed, Tracked and Delivered Hardware Configuration Item Technical Data Packages
Collaborated with Responsible Engineering Authority (REA) on Supplier Statements of Work to
Conduct Successful Risk Reduction Test Assessments
Utilized Tactical Simulation to Assess Multiple Scenarios to Evaluate Performance Predictions
Conducted Analysis of Flight Test Data Utilizing MATLAB Tools to Evaluate Project Performance During Field
Activities
Key Accomplishments:
Lead and Delivered Phase One Final Report to Customer Ahead of Schedule
Supported Proposal Development Yielding Successful $50M Contract Acquisition
Conducted and Lead Successful Program Milestone Reviews Including Concept of Design Review (CoDR), Preliminary Design Review (PDR), Systems Requirement Review (SRR), Critical Design Review (CDR) and Test Readiness Review (TRR)
Collaborated with Responsible Engineering Authority (REA) to Develop Supplier Statements of Work that Facilitated Successful Risk Reduction Testing that Illustrated Increased Performance of 30%
Additional Raytheon Experience – Tucson, AZ (Jul 1999 - Mar 2004)
Responsibilities included Risk Management, Requirements Development, Lab Testing and Campus Recruiting
EDUCATION & PROFESSIONAL DEVELOPMENT
Tuskegee University Bachelor's of Science, Electrical Engineering
United Way Multicultural Leadership Development Program
Raytheon Systems Engineering Silver Certificate
Raytheon Six Sigma Specialist
TECHNICAL TRAINING/TOOLS
Computer-Aided Flight Test Analysis (CAFTA), Interactive Automated Display System (IADS), 6-DOF Simulation, MATLAB, Dynamic Object Oriented Requirements Database (DOORS), Microsoft Office Suite, Jataprobe
ACKNOWLEDGEMENTS
Award, Excellence in Engineering and Technology, 2009
Awards, Team Achievement 2000 - 2004, 2007 - 2008
Stock Options, 2001
EXTRACURRICULAR ACTIVITIES
Sunshine Preschool Volunteer Science Teacher
Volunteer, Mobile Meals of Tucson
Current Passport (Exp Aug 2022)
Current India Visa (Exp Jul 2019)