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Client Engagement Manager

Grand Prairie, TX
April 10, 2016

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William C. Conley, Jr.

**** ****** **, ***** *******, TX 75052

M: 520-***-****


Solutions-Centric Leader that is Astute at Adapting to Dynamically Changing Environments. Team-Oriented Facilitator Responsible for Culture Changing Implementation for Both Internal and External Global Customer Relationship Management that is Process Improvement-Minded to Initiate Results Based Performance


Internal / External Customer Relations – Business Development – Strategic Planning

Requirement Elaboration – Change Management – Six Sigma – Proposal Development – Project Management

Performance Assessment Analysis – Cost Account Management – Risk Mitigation – Field and Flight Test Activities


HCL America, Inc (2012 – 2016)

HCL is a $6.4B global company specializing in IT and engineering services with customers across numerous industries including: Aerospace & Automotive, Energy & Utilities, Financial Services, Government, Life Sciences & Healthcare, Media & Entertainment, Retail and Telecommunications

Program Manager – Parker Aerospace – Irvine, CA (Aug 2015 – Mar 2016)

Engage with the Customer from Individual Contributors through Senior Level Management to Discuss Project Execution Milestones and Quality of Deliverables

Provide Input and Guidance to the Onsite and Offshore Teams in Preparing the Right Solution and Removing Roadblocks where Applicable and Streamlining the Process to Maximize Efficiency

Present an Integrated Perspective to the Customer as well as to Internal Stakeholders to Manage Customer Satisfaction

Onsite Manager – United Technology Aerospace Systems – Rockford, IL (Oct 2013 – Aug 2015)

Single Point of Contact for $15M+ Account Responsible for Internal/External Customer Domestically and Internationally (India, Canada, Brazil) Interfacing with All Levels of Management Comprising 26+ Concurrent Software and Hardware Projects (includes Time & Material and Firm-Fixed Price) with Airbus, Boeing, Bombardier, COMAC and Embraer Ensuring Compliance to Aircraft Certification Standards as well as Import/Export Standards

Reduced Customer Turnbacks by Implementing Metric Trackers to Comply with Service Level Agreements (SLA) and Identify Improvements and Track Key Performance Parameters/Indicators (KPPs/KPIs)

Ensure Alignment with Customer Operational Standards and Compliance to Department of Labor Rules and

Regulations to Successfully Achieve Business Objectives

Collaborate with Technical Subject Matter Experts to Develop Proposals and Respond to Statements of Work (SOWs) to Secure Additional Project Funding

Key Accomplishments:

Collaborated with Sales and Technical Team to Succssfully Win $1.2M in New Business

Increased Onsite Presence ~30% Resulting in $300K Monthly Revenue

Reduced Onboarding Cycle Time by ~60% Yielding $10K in Savings to Initiate Billable Hours Quicker

Led Effort for HCL to Attend 2014 Tuskegee University Career Fair to Enhance US Presence and Network with over 100+ Companies

Senior Consultant – Bell Helicopter – Arlington, TX (Jul 2012 – Oct 2013)

Conducted Pre-and Post-Processing of Flight Test Data for Military and Commercial Helicopters

Integrated Flight Test Data into Computer-Aided Flight Test Analysis (CAFTA) System for Assessment and Validation

Key Accomplishments:

Recommended Energy Cost-Savings Implementation Expected to Yield Savings of ~67% Annually

Achieved Customer Satisfaction Rating of 6.7/7

RAYTHEON (1999 – 2012)

Raytheon is a $24B Technology and Innovation Leader Specializing in Defense and Other Government Markets

Senior Defense Systems Engineer – Advanced Programs – Tucson, AZ (Mar 2004 – Feb 2012)

Directed the Financial and Project Functions as the Cost Account Manager (CAM) for Systems Engineering

Integration and Test Support Activities with an Approximate Budget of $1M

Managed, Tracked and Delivered Hardware Configuration Item Technical Data Packages

Collaborated with Responsible Engineering Authority (REA) on Supplier Statements of Work to

Conduct Successful Risk Reduction Test Assessments

Utilized Tactical Simulation to Assess Multiple Scenarios to Evaluate Performance Predictions

Conducted Analysis of Flight Test Data Utilizing MATLAB Tools to Evaluate Project Performance During Field


Key Accomplishments:

Lead and Delivered Phase One Final Report to Customer Ahead of Schedule

Supported Proposal Development Yielding Successful $50M Contract Acquisition

Conducted and Lead Successful Program Milestone Reviews Including Concept of Design Review (CoDR), Preliminary Design Review (PDR), Systems Requirement Review (SRR), Critical Design Review (CDR) and Test Readiness Review (TRR)

Collaborated with Responsible Engineering Authority (REA) to Develop Supplier Statements of Work that Facilitated Successful Risk Reduction Testing that Illustrated Increased Performance of 30%

Additional Raytheon Experience – Tucson, AZ (Jul 1999 - Mar 2004)

Responsibilities included Risk Management, Requirements Development, Lab Testing and Campus Recruiting


Tuskegee University Bachelor's of Science, Electrical Engineering

United Way Multicultural Leadership Development Program

Raytheon Systems Engineering Silver Certificate

Raytheon Six Sigma Specialist


Computer-Aided Flight Test Analysis (CAFTA), Interactive Automated Display System (IADS), 6-DOF Simulation, MATLAB, Dynamic Object Oriented Requirements Database (DOORS), Microsoft Office Suite, Jataprobe


Award, Excellence in Engineering and Technology, 2009

Awards, Team Achievement 2000 - 2004, 2007 - 2008

Stock Options, 2001


Sunshine Preschool Volunteer Science Teacher

Volunteer, Mobile Meals of Tucson

Current Passport (Exp Aug 2022)

Current India Visa (Exp Jul 2019)

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