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Supply Chain Customer Service

Location:
United States
Posted:
April 10, 2016

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Resume:

Zahidul Islam Tushar

Sydney, NSW ****, Australia

+61-468-***-*** – acuase@r.postjobfree.com

An accomplished supply chain professional with significant success at both strategic and operational levels with supply chain experience gained across a variety of industry types. Able to develop and implement best practice processes thereby enhancing organisational integration and introducing process improvement initiatives.

Strong business acumen, time management & communication skills; able to interpret & validate requirements across operational, user, IT & customer business units. Managing & performing multiple tasks in efficient way.

Strong leadership skills in both people and project management coupled with a proven track record in initiating successful change management initiatives.

Career Profile/Key strengths:

Process-oriented, with strong understanding of business and operational systems

Innovative, lateral thinker with proven ability to identify and solve problems

Enthusiastic, highly adaptable and quick to learn

Excellent team player, with a good understanding of team dynamics

Experienced in organising and motivating teams in an unassuming manner

Possesses demonstrated intercultural communication skills.

Key Competencies & Professional Knowledge

Competencies

ERP & MRP

Forecasting & Demand Analysis

Inventory Optimisation & Network Balancing

Supply & Distribution Planning

Purchasing & Vendor Replenishment Planning

MRP Parameter Analysis (Lead-Time/ Safety Stock/ MOQ-EOQ)

Systems and process development

BOM (Bill of Material) Configuration

New Product Development Process

Knowledge/ Discipline

S&OP Processing

Integrated Business Planning

ERP/ MRP Process Mapping

Warehouse Operation Management

Lean Manufacturing

Project Management

ISO 9001

Technical Skills

Movex M3

Epicor iScala

Demand Solution - DSX

Crystal Report

Microsoft Dynamics AX (Axapta)

SAP APO/ SCM

Project Management Software Workfront

Qualification

Masters in Logistics & Supply Chain Management (Ongoing) – University of Sydney, Australia

Post Graduate Diploma of Information Science – University of New South Wales (UNSW) Sydney, Australia

Bachelor of Engineering (Mechanical & Manufacturing) – Bangladesh University of Engineering & Technology

Professional Development

Integrated Business Planning Work-Shop by Oliver Wight

S&OP Certification from APICS

ERP Implementation Process Mapping Work-Shop from APICS

Supply Chain Excellence Work-Shop from Logistics Bureau Australia

Warehouse Operation Management short course from APICS

Project Management Course from University of Technology Sydney

Professional Training on Crystal Report

Professional development work-shop in Change Management

Employment History

Senior Supply Chain Analyst GWA Group Ltd. November 13 to Date

Company Profile:

GWA Group Ltd is one of Australia’s largest designers, manufacturers, importers and distributors of household consumer products. The GWA group of companies currently comprises 3 business divisions, GWA Bathrooms and Kitchens, GWA Heating and Cooling and GWA Door and Access Systems. All of these divisions have well established market positions and brands including Caroma, Dorf, Fowler, Stylus, Clark, Radiant, Irwell, Dux, Brivis, Austral Lock, Gainsborough, Gliderol and API Locksmiths, and is the exclusive Australian distributor of other brands including Hansa (German).

Role Profile:

As a Supply Chain Analyst, I am reporting to Group Supply Chain Manger. Currently I am involving with number of Core Supply Chain Optimisation Projects.

Of note are the following detailed of the Projects:

Integrated Business Process Development

Purchase & Replenishment Process Improvement

Overseas Vendor Capacity & Risk Analysis

Inventory Optimisation & Reduction Plan

Master Data Management

Supply Chain Network Optimization

Forecast Accuracy Sanity Check and MRP data maintenance

Responsible for the identification & generation of KPI’s to assist with S&OP,

Determine Vendor KPI

Supply Chain Process set-up for New Product Launch

Achievement to Date:

Successfully design the Weekly IBP process map & trial the first phase

Streamline the Vendor Capacity & Purchase Plan by using Demand Solution (DSX) conjunction with mainframe MRP-data from Movex

Create an efficient Process Map for Supply Planning team

Fill in Rate(DIFOT) increased by 7%

Excess Inventory Reduced by 6%

Increase Inventory Turns by 7%

Master data accuracy increased by 40%

Logistics/Inventory Manager D&D Technologies. January 13 to October 13

Company Profile:

D&D Technologies is a medium size Hardware Manufacturing Company that has its own R&D, Planning, and Manufacturing & Distribution Plant in Australia. Specialized Gate hardwires are the main products; those designed and manufacture locally and distributed to AU/NZ, USA and EU Distribution Centre to satisfy market demand. During the role I need to deal with 1,437 Live SKU.

Role Profile:

Reporting directly to the Operations Manager, the scope of the role includes;

To manage Kanban/Components and Finished Goods warehouse daily operations.

To manage manufactured, purchased, sub-assembly and finished goods inventory up to $3.5 M. Ensuring processes and structures are in place consistent with LEAN principles.

Manage $600K Annual Freight Budget and conduct annual contract negotiations with domestic and international transport providers.

Liaise and provide support to D&D Distributors, Trade and Retail Customers as required.

Manage Retail Consignment Stock Warehouses, monthly stock counts, reconciliations and support customer service team.

Develop and implement operations, logistics and inventory processes and work instructions to ensure KPI’s are met.

To monitor the cost and efficiency of the movement and storage of stock.

Co-ordinate with QA Department to enforce 100% compliance, manage non-conforming inventory and customer returns.

Apply and enforce as appropriate the Companies HR & OH&S policies in order to achieve a safe, controlled and well managed team.

Achievement to Date:

Improved export consignment order processing providing a saving of 15% per month to date.

Improved warehouse processes in regards to inventory placement, replenishment and cycle counting bringing inventory accuracy from 80% up to a constant 99-100%

Improved communication and processes with Production Assembly & Customer Service teams bringing order fill-rate to a constant 95-100%.

Project lead implementation of batch management / product traceability for Safety Products.

Implemented new cycle count process to ensure KPI of all A&B class products no less than 5 times a fiscal year with C class items counted once – Yearly Stock takes no longer required.

Worked with senior management, sales and customer service teams to create new weekly sales dashboard.

Demand & Supply Planner D&D Technologies. June 10 to January 13

Role profile:

As a Demand & Supply Planner, I was reporting to Supply Chain Manger. My responsibilities include Forecast Mapping, Supply Planning, Stock Replenishment Planning for Consignment Warehouses, Production Planning; Purchase Planning, S&OP Process and MRP data maintenance and also involve with New Product Development Process. The followings were the core responsibilities of the role:

Monthly Forecast Mapping & determine the Forecast accuracy

Process Monthly S&OP Plan

Mange Stock Replenishment process for Retail Consignment Warehouses

Generate Weekly Production Plan for Manufacturing Plant

Review and Release Purchase Plan

Review Safety Stock

Review Inventory Holding based on latest QRF(Quarterly Rolling Forecast)

Review Product Classification based on Sales History (such as “A”,”B”,”C”)

Review MRP Parameter (Such as Lead-Time, MOQ, EOQ)

Create and Update BOM & Routing for New or Existing Product

Significant Involve in Product Development Process (New & Existing)

Monitor Fill In Rate(DIFOT) to asses Action plan for Demand Planning

Oversee The Quality Process for the Purchase & Sub-Contracts Items

Achievement to Date:

Increase Forecast accuracy by 7% across the board

Material shortage reduced by 13%

Fill in Rate(DIFOT) increased by 10-15% and now the standard set as 95%

Safety Stock holding reduced by 25% in A & B class items without compromising DIFOT

7% transport cost reduce during last financial year on Air-freight for better Purchase & Production planning

Significant involvement in Batch Traceability projects

Introduce Batch management to track all the inventory transactions

Inventory & Distribution Planner ExpoNet Pty Ltd. February 06 to June 10

Company Profile:

ExpoNet Pty Ltd. is one of the biggest exhibition companies in Australia that create their own design, manufacture the structure based on design & present the structure in various exhibition shows based on client demand. This organisation is like as one point service centre that provides furniture, electrical, audio-visual, signage and all sorts of accessories that’s required to complete an exhibition. Formerly known as three different exhibition companies ExpoHire Pty ltd, Exhibition Hire Services& AE Displays; had been merged and named as ExpoNet Pty Ltd. Three different states got service and distributing centres that dealt with approximately 15,000 regular SKU.

Role Profile:

Inventory & Distribution Planner report to National Inventory and Procurement Manger. My key responsibilities involve with cost effective Inventory Distribution Planning for the State Distribution Centres and also perform a role as a regular Inventory Controller. The responsibilities of the role are below:

Developing Operational Specification for new In-House ERP system

Standardised the National Stock and create New Part Number for ERP

Standardise the Manufacturing BOM

Distribute the optimal qty of Inventory holding to States Distribution Centres

Responsible for determining Asset Life Cycle and recommend to purchase or substitute products

Organising national stock-take

Determined the dead stock and make a plan for reduce the qty

Achievement to Date:

Successfully Complete to develop the specification for the new ERP (Operational Manual)

Reduce 30% human effort by integrating three different systems

Reduce Inventory Shrinkage by 15%

Save 12% in transport by effective Inventory Distribution Plan

Increase 6% Fill-Rate by implementing Cycle Count Strategy

Stock Controller HPM Legrand Australia Oct 03 – Feb 06

Company Profile:

HPM Legrand Group (Electrical) is the one of the largest Electrical Manufacturing Industries in AUS/NZ. This organisation had six distribution centres all around Australia and also one at NZ. This organisation had small production facility in Sydney and also in four different countries China, India, Sri Lanka and Germany. They got 12,000 regular SKU and almost 3,000 on-demands SKU.

Role Profile:

Stock Controller is one of the team members of National Supply Chain Department that manage four different Inventory Channels. My role was involving with one the busiest distribution channel that managed the Sydney Metro, New Castle, and Canberra & NSW Rural Distribution Zone. There are some of the responsibilities highlighted:

Maintain stock levels, locations and identities for easy retrieval of stock;

Check invoices to ensure deliveries accurate to specific orders,

Resolve stock discrepancies

Investigate root cause of goods shortage for production and subcontractors

Analyze the back order report and communicate with production & sales unit

Collaborate with Customer Services Department regarding customer orders and resolve credit claims and short and disrupted deliveries

Oversee the dispatch of stock ensuring strict deadlines are met

Responsible for Reverse Supply Chain like as warranty expire, product re-call

Assist with stock control and cycle counting

Utilize the Movex system for company operational transactions

Achievement to Date:

Save 2.3% in Reverse Supply Chain Process

Minimise the back order and wrong stock distribution by 4% overseeing the stock replenishment process.

My main achievement from this job is familiar with Australian work culture and ethics

Referees Available on Request



Contact this candidate