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Human Resources Customer Service

Chicago, IL
April 10, 2016

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Patricia R. Love

**** *. ***** ****** 773-***-****

Chicago, IL 60643


Envision Unlimited, Chicago, IL

Training Counselor / DSP – Training individuals with physical and intellectual disabilities to become functionally independent. Clerical duties, monitoring, scheduling, timesheets

presentations etc. 2014

Chicago School of Professional Psychology, Clinical Psychology Dept., Chicago, IL 2/11/08– 01/07/12

Receptionist/Clerical Assistant - greet faculty, staff, students, visitors and provide directions to appropriate destinations, handle all incoming calls, prepare correspondences, memos and spreadsheets; handle account rectifications, schedule and handle logistics of meetings/appointments; make cancellations as necessary for the Department Manager and Chair, order and keep inventory of office supplies, etc.

Chicago School of Professional Psychology, Chicago, IL 9/07 - 2/08

Admissions Operation Assistant – serve as initial representative of the Office of Admissions, schedule appointments and campus visits, handle all incoming calls and monitor all incoming e-mails of admissions system, coordinate the mailing of invitations to open house/information sessions, process and reporting of the inquiry information/data, ensures accurate data entry of all applications and inquiries into school database system, proofread and make corrections to reports/documents, inform students of admissions policies and procedures, prepare admissions packets, file documents, order and keep inventory of office supplies

Rush University Medical Center, Chicago, IL 4/01 – 9/07 Senior Clerical Coordinator - provide clerical support to the Vice President and Assistant Vice President of Human Resources, the Employee and Organizational Development Department and the Employee Relations Dept., coordinate registrations and schedule classes for employees, provide clerical assistance with the Enhancement/Training and Development Programs and the Employee Recognition Projects (quarterly and yearly), generate monthly reports, handle budget and rectify accounts, make travel arrangements and schedule meetings and perform general administrative duties as needed

Healthcare Consortium of Illinois, Chicago IL 8/00 – 4/01

Human Resources Coordinator - provide support to the Assistant Human Resources Director, administer new employee orientation, new hire paperwork, and new employee orientation, enforce I-9 process and procedures, prepare payroll timesheets, maintain filing system, conduct exit interviews, generate the time management reports and coordinate special projects, assist benefits liaison/coordinator, and check references of potential new hires

Rush University Medical Center, Chicago, IL 3/99 – 8/00 Human Resources Assistant/Clerk Typist II - assists recruiters, greet employees, schedule new employees’ physicals, administer new hires paperwork, register new employees orientation sessions, perform criminal background checks and OIG sanction checks, review new employee information in file before closing for Payroll, employee benefits and compensation purposes, enforce I-9 process and procedures, perform reference checks, answer inquires and create ID’s for new employees, answer incoming calls and transfer to appropriate staff, process and screen applications of new hires, witness tax forms for new hires, check references of potential new hires, and perform other general human resources duties as assigned

Altheimer & Gray Law Firm, Chicago, IL 6/95– 3/99

Records/Information Clerk - enter all client/matter request information in the database, check all new file requests for accuracy, delete and modify records in database system as requested by attorneys, paralegals and secretaries, create all file folders and sub files and check database, create indexes for uniformity and data entry, print labels for all files and filed all new requests, handle conversion of files as requested and process all file charges

Selber Bros., Shreveport, LA 1/80 – 4/87 Office Clerk/Customer Service Representative operate multi-line switchboard, receive payment from customers and other bookkeeping matters

Southern University, Shreveport, LA 1977 – 1980 Maintenance Secretary - type letters, memos and documents as needed, answer incoming calls and transfer to appropriate staff, other general clerical duties

Veterans Administration Hospital, Shreveport, LA 11/75 – 8/76 Ward/Supply Clerk - perform various clerical office procedures such as typing, copying and filing paperwork and telephone duties


Louisiana School of Professions

Office Specialist Certificate, 1982

Shreveport-Bossier Vocational Technical Institute

Commercial Seamstress Certificate, 1997


Familiar with Microsoft Word, Microsoft Word 2000, Microsoft Excel I& II, PowerPoint I & II, Microsoft Outlook, Word Perfert6.1, Accutrac File Management System, Telnet Accounting Database System, Greentree Employment System, Eudora, Lotus Notes, Rush Healthcare Education System Rush Web-In-service system, Outlook and Business writing, Concur, Business Portal.

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