Charlene D. Harmon

*** *********** *****

Orange Park, Florida 32065

904-***-****

Email Address: acuam0@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATION:

*Over 15 years of Customer Service, Clerical and Data Entry Experience.

*Personable and Persuasive in Communicating with each customer.

*Proven Skills in solving each customer work related issues.

*Self-motivated as well as confident in making independent decisions.

*Organized and able to meet deadlines.

RELEVANT EXPERIENCE:

Sales & Marketing

Supports customers by answering questions regarding Customer Service issues. Consistently meet sales quotes in telephone sales. Manages customer service department well.

ORGANIZATION AND CUSTOMER SERVICE:

Resolves a wide range of customer problems with ticket orders, organization of daily, weekly and monthly financial logs.

EDUCATION:

Florida Junior College of Jacksonville, Florida

Working on an AA Degree in Healthcare Administration, I have four more classes to complete.

WORK HISTORY:

“Contemporary Staffing Solutions” 10151 Deer wood Park Blvd. 904-***-****

March 2006 until Present “Customer Service Representative”

Supervisor: Michee Semon

Duties: Typing, Filing, Sorting, assembled material for booklets, for use in meetings.

“Spartan Staffing Company” 5230 Bay meadows Road 904-***-****

July 2007 until June 2010 “Customer Service Representative”

Supervisor: Jennifer Mc Dougall

Duties: Answers incoming calls for a local Company. Transfer calls to their desired manager, typed information on computer data base system for the office future use.

“Remedy Intelligent Staffing Co” 6196 Lake Gray Boulevard 904-***-****

September 2007 until June 2010 “ Customer Service Representative” Supervisor: Stephanie Robinson

Duties: Processed Customer personal electric bills, by receiving a check (or) cash payments, processed into the computer data base system and gave them a receipt.

“State Employee Credit Union” 401 First Street 904-***-****

July 2007 - August 2007 “Bank Teller” Supervisor: La Shawnda Monroe

Duties: Cash handling, processed deposits and with drawls, transferred funds from one account to the other, opened and closed company doors occasionally, transferred funds from the credit union vault to drawer daily, balanced teller drawer, 3 times daily.

“Advance America Loan Company” 661 Blanding Boulevard 904-***-****

November 2006 until May 20 “Loan Processor & CSR” Supervisor: Tia Fleming

Duties: Answered telephone calls, processed loans to customers. I made bank deposits, and cashed checks, to deposit into Company loan account. I made heavy collection calls; I made trips to the bank to make deposits and with drawls.

“Micro dyne Co.” 2310 Village Square 904-***-****

December 2004 until May 2005 “Customer Service Representative”

Supervisor: Ms. Westmoreland

Duties: Customers called in to purchase computers, printers, and other products, as well as to request services for repairs on previously purchased items. After entering the customer’s order number, I was then able to pull up their account, to access their newly made request for additional service. After I process their request, transferred them to another department. A call log was kept daily of processed orders.

“Blue Cross Blue Shields/ FCSO” 8381 Dixie Ellis Trail 904-***-****

May 2004 until October 2004 “CSR & “Pdap Specialist”

Supervisor: Valeria Franklin

Duties: Answered in coming telephone calls about Medicare Coverage. I typed the customer’s request in the computer data base as well as looked up the medications they were currently taking, which allowed me to give them the annually cost for the medications which were for them or their loved one. I also completed the training evaluation course for pdap specialist, which is a requirement for each representative.

“FCCJ Artist Series “ 501 West State Street 904-***-****

January 2002 until January 2004 “ Sales Representative”

Supervisor: Karen Robison

Duties: Answered incoming telephone calls; processed ticket sale orders on the computer data base system, kept a daily transaction

Summary, worked on manual filing in note books for AM/PM System backup reports, which were printed monthly.

“Convergy's Corporation” 8000 Bay meadows Way 904-***-****

May 1999 until June 2001 “Telephone Operator”

Supervisor’s: Chris Cravens (or) Casey Black

Duties: Completed the Intra-Lata & end to end training course. Made sales to customers using their long-distance services. Made a daily log of all accomplishments, listing the time of sale, the billing telephone number and the verifier’s name. Worked on the local recruit and Lec Connect Company’s project.

“American General Insurance Co” 1300-408 River place Blvd. 904-***-****

January 1988 until June 1990 “Claims Examiner”

Supervisor: Josey Gray

Duties: Set up claims; determined claimant's eligibility; registered mail on computer, compiled new information and added it to the claims data base processing system.

“Aetna Insurance Company” 644 Cesery Boulevard 904-***-****

December 1981 until December 1987 “Omni Specialist”

Supervisor: Marie Wilhoite

Duties: Set up and coded files manually according to proper procedures, using color coded system, for medical files. Used Omni's computer data base to organize and document information to make accurate medical payments on Medical Only files.

“Independent Life Insurance Company” One Independent Drive 904-***-****

January 1980 until December 1980 “Clerk Typist”

Supervisor: Anna White

Answered incoming telephone calls pertaining to customer’s Insurance policy coverage. Verified policy account information. Typed, Filing, sorting insurance folders in proper alphabetical order according to color coding system.

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