Sooyon Hong

**** ********* **. **. ********, IL 60056 • 847-***-**** • acuakl@r.postjobfree.com

SUMMARY

A highly organized, resourceful, and analytical thinker with strong communication skills. An extremely hard worker and quick learner who is willing to take on new responsibilities and expand skillsets. Aspires for excellence in the quality of work executed by being detail oriented; having the ability to multitask, and seeking accuracy. Recent experience in inventory management, logistics, distribution, and data analysis.

WORK EXPERIENCE

Robert Half Legal, Chicago, IL

Discovery Health Partners, Itasca, IL (12/15-Current)

Review preliminary information provided by plan members, identify any missing accident details and develop a course of action to gather missing information and potential sources of recovery

Analyze and identify plan members’ role(s) in accidents and determine possible sources of recovery based on their involvement

Validate liability and first party insurance claim information including handling adjuster’s contact information, claim status, availability of coverage, accident-related injuries, and health plan members’ treatment status

Make verbal and submit written requests for reimbursement to med-pay, no-fault, and PIP carriers. Requests for copies of med-pay/no-fault payment ledgers when necessary

Place all adverse parties on notice of our intent to subrogate. Assert appropriate Notices of Lien based on plan funding source

Request and review ISO Match Reports to determine relevancy of information listed

Appropriately document all activities including all conversations with all parties related to the case, incoming and outgoing correspondence, current file updates, subrogation analysis, applicable state laws and statutes

Maintain a calendar diary to manage workload. Set timely and specific diaries for follow-up and correspondence

Canon Financial Services, Itasca, IL

Documentation Administrator (05/14-10/15)

●Accountable for all aspects of contract setup, ensuring contract integrity to our customers and dealers through accuracy and consistency of the setup process.

●Review and validate documentation for CFS acceptance, including validating yield and MSRP using various credit tools.

●Complete Set-Up Worksheet including obtaining verbal D&A’s when applicable.

●Execute documents upon receipt, and document exceptions within current authority.

●Make recommendations for exceptions exceeding authority level.

●Set-up of standard lease agreements and Cost Per Copy Contracts, including multiple assets.

●Familiar with all processing activities relating to contract setup.

●Complete other projects as assigned with guidance.

●Ensure that all systems are commented in a timely manner.

FP Mailing Solutions, Addison, IL

Order Entry Representative (01/13-05/14):

●Analyzed and processed new and upgraded postage meter rental and lease contracts.

●Managed a high volume of orders: Dealer Fulfilled, Dealer Meter Use, Add-ons, Specimen, EZ Lease.

●Established entry priorities based on type of orders.

●Documented all forms of communication in relation to the orders: holds, e-mail correspondences, tax exemption forms, Dealer Attribute forms, approvals for exceptions, Lease Approvals, Lease Agreements, and so forth.

●Processed customer supply orders and technical service maintenance orders.

●Entered and maintained new, existing, and government-related customer accounts.

●Verified that customer information is correct and up-to-date.

●Reviewed orders for accuracy and completion.

J.Crew, Skokie, IL

Sales Associate (11/11-05/14):

●Demonstrated excellent customer service by using different resources in tracking down merchandise: iPad, catalogue landline, back of store inventory, online, other stores, and “Who Will Find It” team.

●Maintained company standards of merchandise presentation with display and sizing of all merchandise on a regular basis and for store visits.

●Efficiently helped out with early morning shipments, merchandise placement, and organization.

●Performed overnight shifts for rollout of new merchandise.

●Executed merchandising strategies by creating visual displays in the store windows.

●Pulled inventory from replenishment reports from back of store inventory for all divisions: women’s, men’s, and children’s, and accessories.

●Greeted customers, cashiered, and demonstrated excellence in providing them great salesmanship.

The Princeton Review, Seoul, Korea

Teacher (05/11-09/11)

●Taught conversational English in a business setting to senior research engineers and directors at Hyundai Research and Development Center and Kia Factories.

●Led open-ended discussions with the purpose of addressing relevant topics of students’ interests and concerns within their society and culture.

●Tutored professionals one-on-one and helped build students’ confidence in speaking English on a conversational level.

●Conducted interviews and speaking assessments with business professionals enabling them to receive a promotion or internship.

The LaSalle Network

Lawson Products, Des Plaines, IL

Order Entry Representative (05/10-09/10)

●Managed and monitored the corrections queue of orders and made necessary changes to release orders.

●As a team, managed 300-500 orders in the corrections queue.

●Entered error codes for each order and communicated with sales representative regarding why their orders were being held up.

●Manually entered and fixed orders through the AOS viewer.

●Determined whether to release orders or send them for approval.

●Reviewed freight charges and handled overflow customer service calls.

Integrated Merchandising Systems, Morton Grove, IL

Customer Account Representative (11/06-01/09)

●Prepared and analyzed inventory reports for the client.

●Determined and validated the potential of vendors being admitted into our vendor program through evaluation.

●Maintained database management by setting-up items and keeping track of finances by creating Work Orders and Purchase Orders.

●Directed the client when confronted with questions about how to obtain information within our portal.

●Researched and compiled the necessary information for filing a damage/loss claim with the carriers.

●Executed various assignments, including report distribution, allocation management, inventory, and warehouse management.

●Updated and verified address records within our vendors and distributors’ contact list for shipment purposes.

●Resolved any issues that our warehouse may have with shortages in counts, damages, or mislabeling.

●Processed the orders for the point-of-sales elements to the client's store and provided order confirmation for deliveries sent to the client.

Robert Half Legal, Chicago, IL

Sears Holdings Corporation, Hoffman Estates, IL

Supplier Diversity Coordinator (03/06-11/06)

●Actively solicited information on the capabilities of diverse suppliers that are potential suppliers to SHC.

●Provided support to suppliers by instructing them on the services provided by the program, assisting them with the registration process, and directing them to the appropriate contact within SHC.

●Reviewed and processed supplier proposals, inquiries and database entries; assessing the compatibility of the supplier to the company needs for departmental projects.

●Assisted buyers in identifying/locating potential suppliers for requests for information/proposals/quotations, line reviews, and GNX auctions through database searches and industry solicitations.

●Effectively coordinated multiple projects simultaneously.

Hinsdale Central High School, Hinsdale, IL

Paraprofessional (08/04-06/05)

●Supported and worked closely with 6 collaborative teachers in the Science Department to meet modified state standards and individualized education plan goals for approximately 65 students who have learning disabilities.

●Implemented lesson plans under direct supervision of the collaborative teachers for science courses at the General and Honors level: Earth Science, Biology, and Chemistry/Physics.

●Reviewed and re-taught material to students by using various strategies: conceptualizing, monitoring comprehension by asking questions, and making connections to their prior experiences and knowledge.

●Effectively organized a structured, nurturing classroom environment using positive classroom management strategies and consistent disciplinary action.

●Communicated students’ needs through direct observations to teachers and supervisor.

Stone Scholastic Academy, Chicago, IL

Teacher Candidate (Spring 2004)

●Instructed language arts (Creative Writing and Self-Expression) and reading (Poetry, Fiction, Non-Fiction, Biography) classes to approximately 95 remedial, regular, and accelerated seventh and eighth graders of a culturally and ethnically diverse setting.

●Coordinated with a Special Education teacher daily to modify lesson plans, in order to accommodate students’ needs.

●Planned and organized classroom activities through research and analysis to accommodate a varying range of learning abilities, styles, and background knowledge.

●Engaged students in cooperative learning activities by using creativity and applying their knowledge.

●Actively participated in weekly faculty meetings with administration and team members as we discussed the school’s agenda, individual students, and other concerns.

●Attended quarterly professional development workshops.

●Judged submissions for the annual Young Authors competition for all students attending Chicago Public Schools.

●Helped coordinate the annual Family Reading Night with Mentor teacher.

EDUCATION

Bachelor of Arts in Teaching of English, University of Illinois at Chicago, Chicago, IL 2004

SKILLS AND QUALIFICATIONS

●Proficient in the computer operating system: JD Edwards, Navision, Rapport, and Infolease.

●Well-versed at using the following Microsoft Office applications: Word, Excel, & PowerPoint.

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